Luxy Hair Reviews

Name: Luxy Hair
Address: 1250 Flyer Way, Suite 100, Salt Lake City, Utah
Rating: 4.20

4.2 Rating 307 Reviews

78 %

of reviewers recommend Luxy Hair

4.2

Based on 307 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

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Phone:

801-206-4781

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Luxy Hair 5 star review on 28th August 2025

3851

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I placed an order by mistake! I went to cancel it and it will not cancel before it is shipped. I will not accept delivery.”

Helpful Report

Posted 1 year ago

“I keep ordering about every 4-6 months because the hair looks and feels real initially. Unfortunately it becomes extremely dry and frizzy. Like Barbie hair.”

Helpful Report

Posted 1 year ago

Dear Malinda, Thank you for reaching out and for sharing your concerns. The lifespan of Luxies can range anywhere between 3-6 months to a year or longer, depending on the general care they receive and how often they are worn. Remember, the more you wash and heat style your extensions, the shorter their lifespan will be, so try to keep washing and using products on your extensions to a minimum. Malinda, please reach out to us at info@luxyhair.com if we may help you further with this. It will be our pleasure. Warmly, Luxy Hair Support

Posted 1 year ago

“We accidentally ordered the same item 2 times. Upon realizing this we messaged the agent through the website about the situation. It was FIFTEEN MINUTES after the second order. We requested the second oder be cancelled. They said they could not do that which makes no sense at all. We run a drop ship business and there is ALWAYS time to stop orders, especially 5-15 minutes after being placed. Now extra time will be wasted by us AND YOU dealing with a return that could have easily been avoided. Took what should/could have been an exceptional purchase experience to average at best. Again, once we realized the double order had been accidentally placed we spoke to a LUXY rep online in the chat box 15 minutes after placing the second order. We were told they could not stop and refund the second order. Now we wil have to wait for it to arrive and then initiate a refund and then go send it back and then wait. TOTALLY AVOIDABLE.”

Helpful Report

Posted 1 year ago

“I love my halo’s - yes, I have 2 in slightly different shades! Super easy to put on, only takes a couple of minutes. The volume the extensions add to my very fine hair is incredible! They are so comfortable that I forget I am wearing my halo and the quality of the hair is amazing!”

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Posted 1 year ago

“Very beautiful 😍”

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Posted 1 year ago

Thank you for sharing! Please continue to enjoy your Luxies! Warmly, Luxy Hair Support

Posted 1 year ago

“I bought extensions due to hair loss . They are amazing . They completely matched my hair color and are very comfortable to wear.”

Helpful Report

Posted 1 year ago

Hi Eileen, Thank you for sharing your feedback and we're thrilled to hear this. Thank you for sharing your beautiful photo as well - what a great match! Please continue to enjoy your Luxies and reach out to us at any time :) Warmly, Luxy Hair Support

Posted 1 year ago

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Posted 1 year ago

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Posted 1 year ago

Hi there! Thank you for your kind comments. Kindly touch base with us for any questions in the future - we'd love to hear from you again! Warmly, Luxy Hair Support

Posted 1 year ago

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Posted 1 year ago

Thank you so much for your kind review! Warmly, Luxy Hair Support

Posted 1 year ago

Thank you for reaching out - we appreciate hearing your feedback :) Warmly, Luxy Hair Support

Posted 1 year ago

“I’ve tried other products when I’m out of budget but I always go back to Luxy because of its best quality and durability. Refund, exchanges & return is also no hassle at all. However after purchasing many colors, there are quite a few that I find harder to curl nor maintain it’s shine in case i want it straight- the mono/darker shades which compared to highlighted, bronde or balayage colors i find almost perfect and so easy to maintain- straight or curled. Other than that? Theyre Beautiful!”

Helpful Report

Posted 1 year ago

Thank you for sharing your detailed comments with us. We appreciate it! Kindly reach out to us at info@luxyhair.com for any future questions - we're here to help! Warmly, Luxy Hair Support

Posted 1 year ago

“Luxy support has been wonderful. My only challenge has been finding the right color.”

Helpful Report

Posted 1 year ago

Hi there! Thank you for reaching our and sharing your feedback. Please use the tester weft in the top of the box from the set that is on its way to you. Fingers crossed that this shade is a good match. If not, we are here to help you further. It will be our pleasure! Warmly, Luxy Hair Support

Posted 1 year ago

“Easy to use and looks great!”

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Posted 1 year ago

Thank you for sharing your 5-star review on Luxy Hair! We appreciate you! Warmly, Luxy Hair Support

Posted 1 year ago

“I ordered clip ins and used the online match option and it matched my hair PERFECTLY!! I’m still so amazed!!”

Helpful Report

Posted 1 year ago

Wow, Jessica! You look beautiful and your hair looks amazing!! Please continue to enjoy your Luxies! Warmly, Luxy Hair Support

Posted 1 year ago

“The most beautiful colours and natural textures , exceptional quality. One wish, you had 14 inch classics. Thanx LUXY”

Helpful Report

Posted 1 year ago

Hi there! Thank you for your wonderful feedback, Marika. We love hearing for you :) Please note that we do offer our 16" 160g Classic clip-in sets. Kindly reach out to us at info@luxyhair.com for help! Warmly, Luxy Hair Support

Posted 1 year ago

“Well, I ordered some bangs but they did not have the color that I normally get from you guys (that are my extensions )so it was the wrong color and now I guess I’ll have to dye with my hairdresser. I don’t really like the looks of the bangs anyway”

Helpful Report

Posted 1 year ago

Thank you for sharing your feedback with us, Cathy. Please reach out to us at info@luxyhair.com for any questions along the way. We're here to help! Warmly, Luxy Hair Support

Posted 1 year ago

“I recently purchased the blonde hair extensions and I am thrilled with my decision! From the moment I opened up the package, I could tell these were high-quality extensions. The color is rich and vibrant, matching my natural shade perfectly. The texture is so soft and silky! Application was a breeze, even for someone like me who doesn’t have a lot of experience with extensions. They blended seamlessly with my own hair, providing a natural look that garnered compliments from friends and even strangers. Whether I am styling for an everyday look or a special occasion, these extensions add fantastic volume and length without looking fake or overdone.”

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Posted 1 year ago

Thank you for sharing your 5-star review on Luxy Hair, Jennifer! Please reach out to us for any questions along the way. We'd love to hear from you again :) Warmly, Luxy Hair Support

Posted 1 year ago

“I have very fine and thin hair, and have been wanting to try the Lucy Hair Fill-Ins for a while now. I finally bought them and I'm never going back. I have gotten so many compliments and they are so comfortable for everyday wear. They are so easy to install in my hair, and it was easy to add this extra step to morning routine! I will continue to purchase from Luxy hair!!”

Helpful Report

Posted 1 year ago

Great to hear this, Sara! Thank you for taking the time to send us your wonderful feedback. Enjoy your Luxies! Warmly, Luxy Hair Support

Posted 1 year ago

“Great color match and easy to clip”

Helpful Report

Posted 1 year ago

Thank you so much for your kind review! We appreciate you reaching out and kindly touch base with us at any time - we'd love to hear from you again! Warmly, Luxy Hair Support

Posted 1 year ago

“I got two sets. The first set I got was chestnut brown with highlights and the color is very chunky and doesn’t look like the picture so I was super disappointed in that. But I did purchase a black also in those are fine.”

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Posted 1 year ago

“i would only give a accptable review just becauses of the samples i received, i ordered the new dementional shade expresso brown end the honey color.”

Helpful Report

Posted 1 year ago

Luxy Hair is rated 4.2 based on 307 reviews