Lyst Reviews

Name: Lyst
Rating: 3.77

3.8 Rating 1,725 Reviews

68 %

of reviewers recommend Lyst

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Email:

customercare@lyst.com

Location:

Floor 7, The Minster Building, 21 Mincing Lane
EC3R 7AG

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My experience with lane crawford was not good. They required verification in order to process my order that was onerous and not wiypthin my technological expertise. Some of us are not as computer savvy as others and unfortunately I am one of them. They missed out on a big sale and I missed out on the mcqeen outfit I wanted. I also felt that their requests was intrusive,”

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Posted 10 years ago

“While it does not appear to be the fault of the folks at Lyst, I ordered an item only to be notified 3 days later that the item could not be located in the seller's warehouse. Why it's being presented as available in the first place then I have no idea. Very deceptive. Inventory should be monitored a bit more thoroughly than that I would think.”

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Posted 10 years ago

“Never received the item or any update after 10 days :(”

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Posted 9 years ago

“Processed my order and a few days later, I received an email that my order has been CANCELLED! I'm very upset and have had a very disappointing experience.”

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Posted 10 years ago

“I order something on Thursday, it says 1-2 days shipping and its on Monday and it still hasn't even shipped???”

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Posted 10 years ago

Hi Carol, Thank you for your email and your recent order with us. I am very sorry to hear of your disappointment and appreciate your concern. As orders are fulfilled and dispatched directly by the retailer I have now contacted them to obtain the tracking information and expected delivery date. Please be assured I will now contact you by email with further information regarding your shipping. If you have any questions at all please feel free to respond to that email. Please accept my apologies once again. Many Thanks Benedict

Posted 10 years ago

“Shirt ordered through Lyst for purchase from Menlook. This item sent from Paris!! Consequently when I had to return it because it was too small it cost over £8. Took nearly 4 weeks for refund to be credited to my account and then only after my sending email. (They stated 'bank delay'). Will not be using Menlook again!!!!!”

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Posted 9 years ago

Hi Stephanie, Thank you for your feedback. I am very sorry to hear of your experience with Menlook and appreciate your frustration. Please be assured I am looking into this as a matter of urgency and will be in touch with you directly. All the best, Benedict

Posted 9 years ago

“The wrong shoes were sent to me. Now I have to take time to send them back I will never recommend or shop at Lyst again.”

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Posted 10 years ago

Hi Guillermo, Thank you for your email and your feedback here. I am very sorry to hear of the error in your order. I appreciate your concern and completely understand your frustration. Please be assured I will make it my priority to ensure this is resolved for you. I can confirm I have contacted the retailer to inform them of this error and have emailed the relevant details to you. As the order was fulfilled by the retailer you will unfortunately need to contact them directly but they await your response and will be delighted to help. In the meantime, if you have any further questions or feedback please do not hesitate to contact me on customercare@lyst.com. I hope you have a great weekend and I will be in touch. Best Wishes, Benedict

Posted 10 years ago

“THREE ISSUES: I bought a shirt on 3/30/15. When I set up my order and it asked me to if I wanted to create an account I said yes. It said I would get an email to confirm registration. Never got one, checked spam. Now I need to return it. I went to www.aliceand olivia.com/returns and put in my email address and order number (I have 2 different ones (one on the confirming order email and a different one on the packing slip) I tried both and it wouldn’t go through. I left two messages at 1-800-401-8211 on 2 different days and no one has returned my call. Needless to say MY FIRST experience on lyst is not a good one. I still have the shirt.”

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Posted 10 years ago

Hi Hilary, I'm so sorry to hear of the problems you have had trying to return your item. Please be assured I have contacted the retailer and they will be in touch directly. I have also sent an email to you confirming your order number and the email address you placed the order with. I will make this my priority and ensure this is resolved as quickly as possible. Please accept my sincere apologies for the obvious inconvenience. Do not hesitate to contact me directly on customercare@lyst.com if you have any further questions. Best Wishes, Benedict

Posted 10 years ago

“I ordered a pair of shoes on your website. I then received a follow up email asking me for a copy of my credit card (front and back) as well as a copy of a current utility bill. Quite frankly, in the age of identity theft, this was more information than I was willing to provide, so I cancelled the order. In all my experiences with internet shopping, no one has ever asked for this king of information before!”

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Posted 10 years ago

Hi Debbie, Many thank for sharing your concern. Please understand that the collection of personal data is used solely to perform anti-fraud checks. Some retailers will indeed request personal and payment details in order to complete your purchase. Copies of your payment card, in addition to copies of your photographic ID, may be needed by some retailers to perform appropriate anti-fraud checks. I hope this information is helpful and if you wish to discuss this further, please do not hesitate to contact me directly at customercare@lyst.com Best wishes, Marina Reid Lyst Customer Care

Posted 10 years ago

“I was incredibly disappointed to receive an email from you that my purchase of a Trina Turk bikini bottom is a final sale where this was never specified on your website. Funny that Zappos will take a return with no questions while also offering me a coupon towards a future purchase when I'm ever inconvenienced with anything. I won't be buying anything from your site again and I certainly won't be recommending you to friends! Not happy at all!! Colleen Clare 401-578-0729”

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Posted 10 years ago

Hi Colleen, I am terribly sorry, there seems to be a confusion with your order. I have investigated this with the retailer, Tina Trick and can confirm that your item was not a final sale. Their customer care team will now follow this up with you directly and get this resolved promptly. I apologise for the inconvenience caused and hope if I can assist you further, you will let me know immediately. I look forward to hearing from you. Marina Reid Lyst Customer Care

Posted 10 years ago

“I ordered what I thought was a "Long Torso" Jcrew swimsuit and after I placed the order I noticed it was the "short Torso" suit that was ordered. I went back to your site to search for the right one and when I clicked on the the one I wanted it would go to a different suit. Now i have 2 coming, and one I do not want and will send back. Very frustrating…….”

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Posted 10 years ago

Hi Darcy, Thank you for your feedback. I am very sorry for the confusion and I will certainly investigate this further for you. I hope the retailer has been able to find a resolution for you. If you would like to discuss this matter further, please feel free to email for my attention at customercare@lyst.com. I look forward to hearing from you. Best wishes, Marina Reid Lyst Customer Care

Posted 10 years ago

“Order was cancelled after I placed it.”

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Posted 10 years ago

“Found my dream shoes. Had to enter more information for buying them from the shop. Then they cancelled because out of stock. So annoying. Why ask for information before checking if they are in stock?”

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Posted 10 years ago

“I was sent a size 44, which is NOT an American size 8. The Miu Miu cropped pants that I ordered were advertised as a size 8, I received a 44 which is much larger conversion size. Now, I am stuck with these pants and have lost $50, because there are no returns on this item. I think when your company makes a mistake in advertising information on an item, the customer should not have to pay the consequences. Please contact me so that you can make an exception in this case and do what is right. Leslie R. lraffay@aol.com”

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Posted 11 years ago

Hi Leslie, Thank you for your feedback. We are sorry you have had a negative experience with us. We are very happy to review this matter for you and hope we can arrive at a more satisfactory resolution for you. Please feel free to contact me at customercare@lyst.com and we will discuss this matter with you directly. I look forward to hearing from you. Kind regards, Marina Reid Customer Care Manager

Posted 11 years ago

“The retailer offering goods only ships within USA.Then when USA postal address given.Charged taxes on goods for a non resident.When questioned suggested I follow a long and ludicrous process to omit this tax.I would never shop with this retailer again.”

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Posted 11 years ago

“I ordered something that was mit available 3 dass later. Not recommendable at all.”

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Posted 9 years ago

Hi Fabienne, Thanks for your feedback. Please accept my sincere apologies for the obvious inconvenience. I completely understand your frustration and want to assure you that this has been flagged to our engineers for their investigation. As product restocking is at the retailer's discretion we are unfortunately unable to be more specific on future availability. However, If you click on the "+ Lyst It" button on the product page you will be alerted by email as soon as the scarf becomes available again. If you do have any further questions please do not hesitate to contact me on customercare@lyst.com. All the best, Benedict

Posted 9 years ago

“The company I was directed to by Lyst wanted me to send photos of my credit card and a bank statement. Very strange and did not trust this so cancelled the order. Lyst should be careful who they endorse”

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Posted 9 years ago

“I had to email them to find out where my order was just to be told oh sorry we're out of stock so cancelled your order, sorry we didn't let you know there must of been a technical hitch, you have a transaction pending on your card if your bank sends us the payment we will try and get it back to you, you should call your bank and get them to cancel the transaction. To much hassle to ever deal with them again.”

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Posted 9 years ago

Hi Adrian, Thank you for feedback. I hope you had a good weekend. I am so sorry to hear you were unhappy with the service you received yesterday. There appears to have been a misunderstanding and I would like to clarify the situation. I can confirm that the funds were not taken from you account as the order was unfortunately cancelled. The amount had been reserved by your bank however, as the order could not be processed the funds will simply be released back into your account. I can confirm it will all happen automatically and you do not need to do anything Please accept my sincere apologies for any inconvenience. If you have any further questions just let me know and I will be happy to help. All the best, Benedict

Posted 9 years ago

“If you are about to order from LYST, read on and Beware!! I have made several purchases over the years from so many different online fashion websites but this is my first experience with Lyst. I ordered a pair of sandals in a size 6, assuming it was a UK size 6. But when the order arrived from Grifo210, one of Lyst's company partners, it was tiny. On the Lyst website there is no indication of whether it is a UK or US size 6. I have since emailed Lyst and they have advised me to contact Grifo210 to request a refund including postage and that they would contact them on my behalf too. It has been a week and neither Lyst nor Grifo210 have responded to any of my e-mails, truly appalling! Also, they charged me £21.00 for delivery and postage when other websites only charge £10 and respond to any queries within hours!!! Won't be shopping here ever again that's for sure! Please consider other fashion websites that are far more professional and have exceptional customer service, and provide a PRE-PAID returns label!”

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Posted 9 years ago

“Wrong size sent.”

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Posted 9 years ago

Hi Robert, Thanks for your email. I am so sorry to hear that you have been sent the incorrect size shoes. Please be assured I would like to resolve this for your as soon as possible and have now contacted you directly to obtain further details. In the meantime if you require any further assistance please do not hesitate to contact me. All the best, Benedict

Posted 9 years ago

Lyst is rated 3.8 based on 1,725 reviews