MAAP Reviews

Name: MAAP
Address: Suite107, 204 Ingles Street, Port Melbourne, Victoria
Rating: 4.61

4.6 Rating 3,229 Reviews

91 %

of reviewers recommend MAAP

4.6

Based on 3,229 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

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English

“As per usual, great experience and a superior product. I’ll always ride MAAP”

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Posted 2 years ago

Thanks for being such a great MAAP fan, Jesse! We appreciate all of the support!

Posted 2 years ago

“Customer service is great!”

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Posted 2 years ago

We love to hear this and are glad the MAAP Support team took great care of you! Thanks for the review, Wei-En!

Posted 2 years ago

“Top quality cycling kit and delivered super fast!”

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Posted 2 years ago

Love to hear this! Thanks, David!

Posted 2 years ago

“I'll start off by saying I like MAAP's products a lot. It's probably my favourite kit right now. I've ordered from MAAP a couple times directly during their archive sales. DHL has been the courier both times and they are very bad at calculating tax and duties so both times I've had to self clear my package (which is very time consuming). This also stems from the fact that MAAP puts the full retail MSRP on the invoices and not the discounted price. Since I'm located in Canada the charges for duty and tax are exorbitant...so you usually end up only saving a little relative to local cycle shops prices. It would be nice to a. Have the correct MSRP put on the invoices b. Not use DHL or c. Have an all inclusive service like Rapha (where I presume they are registered to pay Canada HST).”

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Posted 2 years ago

“Bought the Alt-Road SL Jersey as I have the LS one (and love it) and this one is just as good. Merino is great for long days out exploring. Its slightly thicker than a summer jersey and yet to see how it goes in the heat, quality is 10/10. Super fast postage, especially as I am in a regional area and sometimes our postage is slow and takes the long (extra carbon kilometres) way to get here.”

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Posted 2 years ago

Thanks for taking the time to share your feedback Michelle! We appreciate it!

Posted 2 years ago

“I bought training jersey thermal from Maap it’s very nice quality”

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Posted 2 years ago

Thanks for the top review, Joseph! We appreciate your support!

Posted 2 years ago

“Love the quality of the fabric and the colours. The delivery was prompt . Very happy and intend to keep collecting :-)”

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Posted 2 years ago

We really love to hear this. Thanks Cheryl!

Posted 2 years ago

“This is one of the worst experiences I've had with MAAP so far it makes me think twice buying again.”

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Posted 2 years ago

“My first MAAP and very happy with the fit and comfort. The look is simply beautiful.”

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Posted 2 years ago

“I ordered new bibs online on Monday morning and received them on Wednesday afternoon with free delivery, which is very fast. The free socks voucher on the next purchase was also a nice surprise. I've been riding with Maap gear almost exclusively for nearly ten years and can't see this changing anytime soon.”

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Posted 2 years ago

Thanks for the awesome review and feedback! We appreciate your support over the past 10 years! Thanks Aldo!

Posted 2 years ago

“Always as a expected 11/10”

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Posted 2 years ago

We appreciate the awesome review and feedback. Thanks Robert!

Posted 2 years ago

“As always, the product is satisfactory and overseas delivery is fast. In particular, the customer center's response is quite satisfactory.”

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Posted 2 years ago

Thanks for the review and support, Boram! We appreciate it!

Posted 2 years ago

“Initial purchase was fine. Shipping was rapid and the exchange function seemed well thought out. However, I've had no communication since the return and the 'instant' part of the instant exchange seems a bit more promise than reality. Bit average when you've got the original order plus another order on-hold on my credit card. Bloody ridiculous when we're talking about cycling knicks costing $400+... do better.”

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Posted 2 years ago

“Fast delivery and lots of discounts making the brand reasonably priced”

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Posted 2 years ago

“Excellent service”

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Posted 2 years ago

We are glad we took great care of you! Thanks for the review and feedback, we appreciate it!

Posted 2 years ago

“Received my order within 3 working days. I wore it for my cycling race and it kept me well protected under the hot sun. Thank you.”

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Posted 2 years ago

Thanks for the positive review and feedback! We appreciate it!

Posted 2 years ago

“Friendly staff, and the short macchiato was free... free for customers, perfect for a brief stop on a long ride. Clean store and clean toilet, pretty stoked. Happy with a recent web purchase too, arrived quickly, got a voucher for free socks on my next order. Love new socks hey.”

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Posted 2 years ago

Thanks for your positive review! We hope to see you at the MAAP LaB again soon!

Posted 2 years ago

“Can't fault the whole process. Pleasure to deal with. Purchased socks as a trial and I'm very impressed. Will definitely buy more soon”

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Posted 2 years ago

We love to hear this! Thanks for the awesome review and feedback!

Posted 2 years ago

“Great quality product and very fast delivery.”

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Posted 2 years ago

“Fast & Reliable Delivery For Orders”

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Posted 2 years ago

Thanks for the support and review. We appreciate it!

Posted 2 years ago

MAAP is rated 4.6 based on 3,229 reviews