MAAP Reviews

Name: MAAP
Address: Suite107, 204 Ingles Street, Port Melbourne, Victoria
Rating: 4.62

4.6 Rating 2,923 Reviews

91 %

of reviewers recommend MAAP

4.6

Based on 2,923 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

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English

“Quality product as expected, ordering was very easy, would definitely shop again. Would be great to have sale items more frequently.”

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Posted 2 years ago

“I have bought quite a few Maap jerseys over the years and these are still my favourite ones compared to other brands as I like the larger gripper on the waist, so even with heavier objects, the jerseys kept in shape. I did not mind that Maap jerseys do not come with zip side pockets like some other brands. However, I do noticed that some of the older Maap jerseys side panels were vented and I quite this feature for hot days.”

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Posted 2 years ago

“Unrivaled quality, fit and design. Very fast delivery of goods.”

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Posted 2 years ago

“Great products!”

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Posted 2 years ago

“I have just bought and tried the winter weight long sleeve jersey. Great fit, very comfortable and top quality.”

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Posted 2 years ago

“Purchased an item online during the sale. Wasn't provided with an update (inventory issue) on my order until I followed up twice. To make matters worse, when they sent my items out (confirmation email - they said 2 items were sent), however afterwards, they said an item was out of stock and only one item was out. This kinda left a sour taste in my mouth. This was the first time I purchased something from MAAP as well.”

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Posted 2 years ago

Thank you for taking the time to share the feedback on your recent experience shopping online with us, I'm sorry it wasn't a good one! We recently had a system upgrade so we can be equipped to serve our customers better,with faster shipping times and more accurate inventory moving forward. We had a few order issues as we got the new system onboard, and one of these impacted your order. When the team at the warehouse then went to pack your order they noticed that one of the items was out of stock, sorry! Our Support team were taking a couple of business days to respond to emails due to the increased volumes of contacts as he helped our customers through the problems we were experiencing. We will make sure we take your feedback onboard to look for opportunities to improve in the future. I'm very sorry that this happened. I can assure you this is not what you can expect from shopping at MAAP and if you do order again you will have a much better experience with us. Best, Dani Wright Customer Service Manager MAAP

Posted 2 years ago

“Brilliant customer service and easy to navigate purchase and returns.”

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Posted 2 years ago

We love to hear this, Nathan! So glad the MAAP Support team took great care of you!

Posted 2 years ago

“I have had a great experience with MAAP, love the gear and the customer service was also great.”

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Posted 2 years ago

Thanks ,Adalheidur! We love to hear this!

Posted 2 years ago

“Love the design and quality. I had a bad bike crash and the gear stayed in tact… not even a rip! Looks great and feels great. I’m a muscular guy with a bigger upper body. I’m happy I found the sizes that work for me. Sizing is tricky.”

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Posted 2 years ago

“Fast shipping considering delivery from country to country. Thanks!”

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Posted 2 years ago

Thanks for the review and feedback!

Posted 2 years ago

“Nicely designed and excellent fit. My wife loved the colors of the off- cuts jacket.”

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Posted 2 years ago

We love to hear it! Thanks, Tim!

Posted 2 years ago

“Website was easy to use, delivery was quick, and quality of goods was exceptional. Will purchase MAAP again in future”

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Posted 2 years ago

Thanks for the review and support! We appreciate it!

Posted 2 years ago

“Very good product and service.”

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Posted 2 years ago

“Quick turnaround. Great winter jerseys”

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Posted 2 years ago

“Simple ordering system and great quality gear !”

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Posted 2 years ago

“Great product & service”

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Posted 2 years ago

“Products have been high quality!”

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Posted 2 years ago

“Top Jersey and Bib Short”

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Posted 2 years ago

“Being a first-time Purchaser of MAAP products, I found the order process simple, informative and effective'. Clothing quality excellent.”

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Posted 2 years ago

“have bought 3 shirts, and after buying the newest, and a 7-day bike packing trip, I hand-washed the jersey and noticed the stitching was loose and had completely come undone at the left waist.”

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Posted 2 years ago

MAAP is rated 4.6 based on 2,923 reviews