MAAP Reviews

Name: MAAP
Address: Suite107, 204 Ingles Street, Port Melbourne, Victoria
Rating: 4.62

4.6 Rating 2,923 Reviews

91 %

of reviewers recommend MAAP

4.6

Based on 2,923 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

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English

“Great customer service recovery and high quality products”

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Posted 2 years ago

Thanks, Diana! We are glad you're happy with our Customer Service and the quality of your MAAP kit!

Posted 2 years ago

“The items I purchased are too small, I cannot wear them. Need to make larger stock.”

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Posted 2 years ago

Hi Alex, Thanks for your feedback! We are always on a mission to improve and have shared your sizing feedback with the relevant teams. To do a return you can pop onto our returns portal: https://returns.maap.cc/#/ Reach out to us at info@maap.cc if you need any help at all. Kind regards, Dani Customer Service Manager MAAP

Posted 2 years ago

“best cycling jersey ever”

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Posted 2 years ago

“Pleasant experience and quick shipping process!”

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Posted 2 years ago

“My Blurred Out Pro Hex Jersey 2.0 came quickly but had a defective seem. Customer service was great and replaced the jersey for me with no hassle at all.”

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Posted 2 years ago

“I bought 2 jerseys on sale, they fit reasonable well and are soft/comfortable fabric but before I had even worn one the stitching on the back collar had started to come out. Yes, it was on sale but the full price is so high you would expect much better quality.”

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Posted 2 years ago

“Friendly site, full description of the goods”

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Posted 2 years ago

“good service & nice products!”

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Posted 2 years ago

“Good Quality”

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Posted 2 years ago

“Great products as always. Super fast and kind with the crash replacement discount.”

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Posted 2 years ago

Thanks for the great review and feedback, Marcello!

Posted 2 years ago

“Great product and quality.”

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Posted 2 years ago

Thanks for the awesome review!

Posted 2 years ago

“Quality Kit and Quality service.”

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Posted 2 years ago

Thanks for the awesome review and feedback, Anthony! We love to hear this!

Posted 2 years ago

“Super fast delivery and wonderful product.”

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Posted 2 years ago

Thanks for the great review and feedback. We appreciate it!

Posted 2 years ago

“Fourth purchase with MAAP. So happy with all products. Quality and tech is best quality I have owned. I run a bike shop so I see allot of different brands. Customer service and shipping is very fast. Would highly recommend.”

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Posted 2 years ago

Thanks for the awesome review and feedback, Joshua! We love to hear this kind of feedback!! Thanks again!!

Posted 2 years ago

“Own close to 20 pieces of maap jerseys/bibs. It has never let me down from point of purchase to being on the road. Every step of the journey with Maap has been excellent. Out of this world customer service. Service recovery. Quick DHL delivery. Top class products. It has impressed me so much that I have stopped wearing any other brands completely. Maap is truly number 1 for me. Ps: please launch some full red jerseys for Men!”

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Posted 2 years ago

Thanks for the awesome review and feedback! We love to hear feedback like this Nicol! Thanks for making MAAP your number 1! We have shared your feedback on the red jerseys with our design team so they can think about this when creating future designs!

Posted 2 years ago

“Quick delivery”

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Posted 2 years ago

“The quality of the MAAP cycling jersey and the BIB shorts is very good. Excellent fit and comfort.”

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Posted 2 years ago

Thanks for the review and support, Peh! We appreciate it!

Posted 2 years ago

“I consider myself a Rapha-refugee, and was excited to check out MAAP. The product is top-notch judging from the materials used - eschler knits, Elastic Interface chamois, YKK components etc. You definitely are getting what you paid for in the product. However...pre/post customer sales support for MAAP trails Rapha. As someone unfamiliar with the brand fit there should be free return shipping at the price point they are at. In the end I returned the kit, and ended up buying the right size at a local retailer. I'm a fan despite the experience!”

Helpful Report

Posted 2 years ago

Thanks for your review and feedback, Alan. Thanks for taking the time to share your feedback on our returns policy! We will ensure that your feedback is shared so that we can use it to review our returns policy in the future. When you purchase from our Australian website, we offer free returns for full-priced items, but at this stage, it's only for returns within Australia. Thanks for being a fan of MAAP! Hopefully we can make some changes in the future as a result of your feedback. In the meantime, the MAAP Support team are always here to help with sizing advice.

Posted 2 years ago

“The team at the LAB have been great when purchasing garments within the store. A great customer experience. The product is fantastic and the range is amazing.”

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Posted 2 years ago

Thanks for the awesome review and feedback, Adrian! We hope to see you back at the MAAP LaB soon!

Posted 2 years ago

“Love the quality and design of the jersey and athletic shirt. Would love it if the international orders included taxes and customs at checkout. Possibly even another delivery carrier option as well.”

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Posted 2 years ago

Thanks for your review and feedback. We will be sure to take your feedback onboard and consider it with future decisions.

Posted 2 years ago

MAAP is rated 4.6 based on 2,923 reviews