MAAP Reviews

Name: MAAP
Address: Suite107, 204 Ingles Street, Port Melbourne, Victoria
Rating: 4.62

4.6 Rating 3,907 Reviews

91 %

of reviewers recommend MAAP

4.6

Based on 3,907 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

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“I am a fan of MAAP, I feel more self-confident, professional, and powerful when I riding with MAAP wears. I love MAAP and I was glad to recommend MAAP to other riders around me.”

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Posted 2 years ago

“I absolutely love my new alt road shirt. Good fit, well ventilated, and feels super durable!”

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Posted 2 years ago

“Love this line, unfortunatly recent purchase which was sold out at Canada went to MAAP site to buy forgetting duties and taxes have to be paid so I did not accept it. But MAAP own site has come a long way from three years ago. I just wont buy online from site where duties and taxes involved. I want seemless, buy it and it's at your door.”

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Posted 2 years ago

“Great quality. Arms a little long,”

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Posted 2 years ago

“Very good looking, the scale watch is more accurate.”

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Posted 2 years ago

“This is my first high end kit after riding in team kits for decades. I'm 5'8 and 128 lbs with a 28/29" waist and 36/37" chest and tried the XS based on MAAP's size guide but it was VERY tight and so I exchanged for a S size and it's a better fit IMO. The quality seems high although time will tell in terms of wear - my Vermarc team clothing has been very durable. I really like the colors and design. One thing to note is that you should not expect MAAP to reply to any email or even phone inquiries if you have questions or issues. My emails on sizing or exchange reimbursement have gone unanswered - as has my phone call.”

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Posted 2 years ago

“I purchased some items in the sale that never turned up. It's fine, not a big deal but obviously a bit disappointing that I can't get the discount rolled. The quality of the clothing is tip-top though.”

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Posted 2 years ago

“I ordered the deep winter base layer the delivery was very fast only a few days. I have use it twice and it seems to work well. I will try it again this weekend early in the morning to see if it's okay in lower temperatures.”

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Posted 2 years ago

“I recently had an unfortunate accident and needed to utilize MAAP's crash replacement policy. However, I was quite disappointed to find out that I had to submit all my previous order numbers to be eligible for the discount. This process is cumbersome, especially since many customers, like myself, might have purchased jerseys, bibs, and socks in separate orders. MAAP should be more customer-friendly and open to giving the discount without requiring such detailed information. Making the policy more accessible would go a long way in improving customer satisfaction and loyalty.”

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Posted 2 years ago

“MAAP make the best kit in the world, hands down. Super fast delivery. Great Melbourne based business, just keeps getting better.”

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Posted 2 years ago

“Shipping was fast and products will be a great addition to my wardrobe. The only thing is that I bought a few archived jerseys and they were not receive the bundle pricing when I checked out. I had tried to reach out via email over a week ago and still have not heard back. Thanks”

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Posted 2 years ago

“sick looking jersey...little tight compared to other brands but love it”

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Posted 2 years ago

“I have tried contacting multiple times about the poor quality of the socks I have purchased with no reply!”

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Posted 2 years ago

“I requested a refund of a number of items because the website Prevented me from obtaining a refund and instead Provided only a store credit. Despite numerous emails explaining that this was not acceptable because I lived in a city without a maap store (and accordingly the only way for me to try on items was to order multiple sizes and return the sizes that didn’t fit), I received no response. I nevertheless sent the items back and requested a full refund. I have not received a refund for the additional items. Maap has stolen my money and lost my trust.”

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Posted 2 years ago

“Love my new jumper! Great quality fabric, well made, on trend. Thanks MAAP.”

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Posted 2 years ago

“Perfect as always.”

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Posted 2 years ago

“Very good service and delivery was on point! Products are sick!”

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Posted 2 years ago

“Fast dispatch and express shipping even though I payed no additional fees for that”

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Posted 2 years ago

“Ordered bibs, despatched next day and landed at my door a day or two later. Most excellent service 👏”

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Posted 2 years ago

“Perfect kit! Quality, sizes, materials, everything suits my expectations.”

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Posted 2 years ago

MAAP is rated 4.6 based on 3,907 reviews