MAAP Reviews

Name: MAAP
Address: Suite107, 204 Ingles Street, Port Melbourne, Victoria
Rating: 4.61

4.6 Rating 3,229 Reviews

91 %

of reviewers recommend MAAP

4.6

Based on 3,229 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

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English

“I brought at pair of knicks and Maap would not fulfil order. Firstly the said issue with payment. Then they said l was getting a refund. If there was an issue with payment how then do l get a refund. Their story kept changing. I thought an order was an legal binding contract. Apparently not. The order even reached my town only to be diverted at the last minute. Not good enough”

Helpful Report

Posted 2 years ago

Hi Sally, We are sorry for the experience that you had. We'd like to discuss it further. If you get in touch with us via info@maap.cc we can review this with you. Best, MAAP

Posted 2 years ago

“The quality of the apparell that I received as espected. The jersey round neck is comfortable. It better if you can put 3/4 bitshot as one of the alternative for your customer to choose.”

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Posted 2 years ago

“Excellent!”

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Posted 2 years ago

Thanks for the positive review, Susan! We appreciate it!

Posted 2 years ago

“Shipping was insanely slow and way too expensive. Taking a week to get it shipped out but only having a $20 offering for express shipping? Sure once Australia Post gets it, it may be quick, but the wait is longer than an order from another company anyway. $20 shipping was 1/4 of my order value as well, was going to be 1/3rd. That is far to high for no apparent reason.”

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Posted 2 years ago

“Clear communication - nice packaging, awesome product.”

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Posted 2 years ago

Thanks for the awesome review, Gary!

Posted 2 years ago

“Great products, great shopping and shipping process! Thank you”

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Posted 2 years ago

“Maap is one of the few cycling brands that is my go-to for jerseys because of its quality material. However, I'm pretty upset that it has recently increased its minimum spend for shipping internationally. :(”

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Posted 2 years ago

“The best customer service in the business. I buy allot of cycling gear on line and MAAP gets your items to you fast, if you need to return it’s fast, and most important is the fact that I find MAAP to be the best in the cycling clothing business.”

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Posted 2 years ago

We love to hear this Clark! We will share this with our MAAP Support team! Thanks for the review and the support!

Posted 2 years ago

“I shop with MAAP every year during Black Friday sales. Great deals, attentive customer service, and smooth purchase process.”

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Posted 2 years ago

Thanks for the review and support, Farizzul!

Posted 2 years ago

“Good product, good staff, good brand!!”

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Posted 2 years ago

Thanks, Takahiro! We love to hear this!

Posted 2 years ago

“the materials and fit are perfect, please lower down the price a bit though”

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Posted 2 years ago

“Style really looks good.”

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Posted 2 years ago

“Love the kit. Quality is undeniable, it's always a gamble buying cycling kit online but I'm very happy with what I bought.”

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Posted 2 years ago

“Very comfy. Highly recommended for fellow cyclists”

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Posted 2 years ago

Thanks for the kind words, Stephen!

Posted 2 years ago

“너무 좋아요!!! 편해요ㅔ”

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Posted 2 years ago

“There is no loyalty program.No matter how much you buy, there is no special offer.”

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Posted 2 years ago

“delivery was a bit slower then expected but i guess it was due to the increased order(order number changed for some unknown reason but i got the product...). The package was simple and i somehow prefer envelope over box wrapping so i liked it. Overall, i am satisfied. I ordered for the next season therefore the delay was not a big deal for me.”

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Posted 2 years ago

“I love your knicks but your tops are for people that are very small. The designs are great but just simply just too small for most people”

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Posted 2 years ago

“Great comfort and colour”

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Posted 2 years ago

“The size chart was broken for a short while but all was good after.”

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Posted 2 years ago

MAAP is rated 4.6 based on 3,229 reviews