MAAP Reviews

Name: MAAP
Address: Suite107, 204 Ingles Street, Port Melbourne, Victoria
Rating: 4.61

4.6 Rating 3,229 Reviews

91 %

of reviewers recommend MAAP

4.6

Based on 3,229 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Prompt delivery excellent kit I have loved the MAAP journey and the fact they are a Melbourne company 👌🙌❤️”

Helpful Report

Posted 2 years ago

Thanks for coming on the journey with us, David! We love to read feedback like this! We appreciate the support.

Posted 2 years ago

“Very easy and streamlined processes. I had to exchange some bib shorts for a different size, was super quick and easy. Great company, great products, thank you!”

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Posted 2 years ago

This is the kind for feedback that we love to hear. Thanks for taking the time to share your review and feedback. We appreciate your support!

Posted 2 years ago

“The comfiest bibs going around”

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Posted 2 years ago

We are glad to hear this, Kione!

Posted 2 years ago

“Products are of high quality. My only gripe is the shipping costs. To only get free shipping after spending $250 is ridiculous. That is a more than double jump from $100 which is very high. Seems to me nothing more than a cash grab and can't blame it all on inflation. Also if this is the case you should offer regular post price and not just express which most people don't need for cycling gear.”

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Posted 2 years ago

“Great cycling kit. Expensive, but worth it.”

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Posted 2 years ago

“I snapped up a prime vest at a good price as part of the early black Friday sale. What a vest, I love it. Thanks Maap keep up the fantastic work.”

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Posted 2 years ago

“Purchased through the Black Friday Sale, MAAP has always been a pleasurable experience to shop with. All systems are simple and the communication through email with order confirmation then when delivered with Aus Post tracking is perfect. The parcel arrived at the door in 2 days :)”

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Posted 2 years ago

Thanks for a great review and for all of your support. We appreciate it, Thomas!

Posted 2 years ago

“Good kit! I like the options and designs.”

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Posted 2 years ago

We love to hear this! Thanks, Adam!

Posted 2 years ago

“I needed to exchange an item for a different size & it couldn’t have been easier to sort. Excellent return policy & service.”

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Posted 2 years ago

Thanks for the review, Mark! We're glad to hear you are happy with our returns process!

Posted 2 years ago

“I enjoy cycling with your products. I would say, it's difficult to choose a size and I don't realize which size suits me still now. I hope to wear your products and have advice before I buy. Please make MAAP shop in Tokyo Japan.”

Helpful Report

Posted 2 years ago

Thanks for the review and feedback, Yamashita and for taking MAAP out on the road in Tokyo! Our MAAP Support Team are here waiting to help you with sizing, you can reach them on live chat or at info@maap.cc We also have a stockist over there incase you want to pop there to try out some kit: Y's Road Kawasaki Kawasaki Mid Mark Tower 2-10-2, Isago, Kawasaki Ward, Kawasaki, Kanagawa 210-0006 Japan. Hopefully one day we can get a MAAP LaB over in Tokyo! Your feedback will be shared. Thanks for the support.

Posted 2 years ago

“Nothing that you guys don’t know already, nice and easy”

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Posted 2 years ago

Thanks a lot, Matthew! We appreciate it the kind words!

Posted 2 years ago

“Love the fit of the apparels, bibs and jerseys. Designs have been nice and the colors are awesome.”

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Posted 2 years ago

We really love to hear this. Thanks, Suhardi!

Posted 2 years ago

“Great fabric and design, I love the maap. Instead, it would be nice if they expanded free shipping.”

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Posted 2 years ago

Thanks for the review and for the love! We will share your feedback with all the relevant teams on the shipping. Happy riding out there!

Posted 2 years ago

“Excellent products, fast delivery, helpful customer service. My favourite website to shop cycling clothes”

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Posted 2 years ago

Thanks for the awesome review and feedback, Anett! The team are rapt to hear this!

Posted 2 years ago

“Very happy with the latest purchase, great design and looks to be of a high quality”

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Posted 2 years ago

Thanks for the review and support!

Posted 2 years ago

“Fast & efficient delivery.”

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Posted 2 years ago

Thanks for the support, Andy!

Posted 2 years ago

“Lots of great designs for jerseys and bibs at an affordable price. Fast delivery too! Thanks MAAP!”

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Posted 2 years ago

Your support is appreciated by the team! Thanks, Sook!

Posted 2 years ago

“Easy browsing and easy to order. Fast delivery!!! MAAP is one of the best kit I ever worn. Thank you for being one of the best kit in the Market!”

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Posted 2 years ago

Thanks for your awesome review and kind feedback, Alvin! We appreciate your support.

Posted 2 years ago

“In-store and online customer service is elite. Furthermore, the quick turnaround on online delivery orders always seems to amaze me.”

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Posted 2 years ago

Thank you so much Ameer! We are glad our team are taking great care of you! We appreciate the support!

Posted 2 years ago

“Ordered new Atmos rain jacket. Arrived quickly via express post. When I tried it on it was too big. Started a return process & size I needed was not available so I opted for full refund. The whole process was extremely easy & money was back in my account within two days. Awesome service”

Helpful Report

Posted 2 years ago

Thanks for the awesome review and feedback! We are sorry you couldn't get your Atmos Jacket in the perfect size. Thanks for the kind words about your experience with us, we appreciate it!

Posted 2 years ago

MAAP is rated 4.6 based on 3,229 reviews