MAAP Reviews

Name: MAAP
Address: Suite107, 204 Ingles Street, Port Melbourne, Victoria
Rating: 4.62

4.6 Rating 3,907 Reviews

91 %

of reviewers recommend MAAP

4.6

Based on 3,907 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent bike clothes. Just the Canadian customs I hadn’t calculated when I ordered (around 25%)”

Helpful Report

Posted 2 years ago

“Ordered a couple of short sleeve alt road shirts. Went with Xl. I am 58, 176cm and 85kg. Quality appears very good. Super comfy. Keeps me warm on cold winter rides of around 11 degrees. So far so good.”

Helpful Report

Posted 2 years ago

“The team at MAAP have always been extremely helpful in-store by assisting with pragmatic reccomendations and offering coffees to my surprise. I cant fault the kit at all so far, everything seems to be made to the highest standard. One thing I would love to see in the range is a dedicated high visibilty jacket with high reflectivity as I have recently come off my bike with decent injuries and my partner insists I wear something brighter moving forward compared to the navy/black kit. It would be cool to see a product which blends MAAP style with high vis functionality. Cheers, Daniel”

Helpful Report

Posted 2 years ago

“I ordered two things. I was notified that my order was in the post and would be delivered Friday. Thursday I received an email saying that one of my items was out of stock and I wouldn't be receiving it. They gave me a 10% coupon for my next order which a) didn't work b) wouldn't cover the $20 shipping on my next order c) no more vests in my size were in stock. Furthermore I email them asking me to reissue a functioning 10% voucher and cover the shipping on my next order. Crickets. Very unhappy at how this situation was managed. Tried calling the number and couldn't get through.”

Helpful Report

Posted 2 years ago

“The quality on your products is great. I usually by your product through my local bike shop, However my first experience with your company was purchasing in your sale. You over sold the item and no one informed me of this. I only found out when it arrived with missing product and no explanation why it wasn’t there, I had to call you customer services to find out it was on back order with no idea of when it would be restocked. I understand sales are a busy period, but all that was needed was some communication that it was out of stock. As I said before the products are great, but the customer service fell short for me with this experience.”

Helpful Report

Posted 2 years ago

“Quality product and quality service.”

Helpful Report

Posted 2 years ago

“Very good quality product, will certainly buy again. However, product is significantly smaller than comparable products from brands with the same sizing charts. Will need to buy a size up from MAAP in future.”

Helpful Report

Posted 2 years ago

“Fast delivery, good quality and lightweight cycling apparel. Love it.”

Helpful Report

Posted 2 years ago

“I’ve always been MAAP curious but had never actually bought anything until your latest sale where the deals were so good I have no choice but to try. Sad I waited this long.”

Helpful Report

Posted 2 years ago

“Good production great service.”

Helpful Report

Posted 2 years ago

“The products are amazing and the delivery time was really fast”

Helpful Report

Posted 2 years ago

“Great equipment to have.”

Helpful Report

Posted 2 years ago

“Love the packaging and products, just that the shipping out the item is a little too slow although the delivery arrived on time as stated by DHL.”

Helpful Report

Posted 2 years ago

“Each experience with Maap has been positive. From staff in store, helpful and easy going, to customer service when organising a crash replacement seem less.”

Helpful Report

Posted 2 years ago

“Love my alt road jacket and merino socks. The alt road collection is hands down one of the best gravel/off road collections from a cycling brand”

Helpful Report

Posted 2 years ago

“Good. meet expectations.”

Helpful Report

Posted 2 years ago

“Good Service”

Helpful Report

Posted 2 years ago

“You send way too many emails. Once a week is plenty”

Helpful Report

Posted 2 years ago

“Still waiting on the customer centre to get back to me on my wrong order that was sent.”

Helpful Report

Posted 2 years ago

“Extremely happy with every product I’ve purchased so far from MAAP. Great fit and very affordable. Have no hesitation in recommending your products to anyone.”

Helpful Report

Posted 2 years ago

MAAP is rated 4.6 based on 3,907 reviews