MAAP Reviews

Name: MAAP
Address: Suite107, 204 Ingles Street, Port Melbourne, Victoria
Rating: 4.62

4.6 Rating 3,675 Reviews

91 %

of reviewers recommend MAAP

4.6

Based on 3,675 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

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English

“Great products and service but a once off purchase for me as a gift from a family member. Your prices are just too high for the average cyclist.”

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Posted 2 years ago

Thanks for your review and great feedback, Siobhan! We do have an archive sale section on our website that we would recommend keeping an eye on. Hopefully you'll find some pieces in there that you love.

Posted 2 years ago

“Maap is truly the best kit around hands down”

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Posted 2 years ago

We love to hear this, Scott! Thanks for the awesome review!

Posted 2 years ago

“I really like all the colors of the design of the product. MAAP is always very satisfied because I think I've paid attention to the details. I look forward to more wonderful products.”

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Posted 2 years ago

This is the kind of feedback that makes us love what we do even more. We really appreciate it! Thanks so much.

Posted 2 years ago

“I bought a new jersey. But It doesn't look new product at all. 'Women's emblem pro lilac ash color.' This jersey has quite many wrinkled and strong smell of laundry soap. And backside fabric and stitch is gone. Zipper line is losen. I find it gets dirty. It doesn't look new one at all. It has many signs someone used it and washed it SEVERAL TIMES!!! Please look at the pics as below. It's absolutely ridiculous!! I am in Korea and maap does not shipping directly here, so the exchange or refund process is very difficult to me. I am asking refund or credit for the same amount for the product.”

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Posted 2 years ago

Hi Nayeon, We are sorry to hear you had a bad experience. We can see the MAAP Support team assisted you with this last week when you emailed them. It looks sorted now but let them know if there is anything else they can help you with. Best, MAAP

Posted 2 years ago

“product is good. Fast delivery, however, dispatch time too long compared with other brand”

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Posted 2 years ago

Thanks for the feedback Yu! We normally dispatch within 1-2 business days. Sorry if yours took longer to get on the way! We will appreciate and will share your feedback. We're so glad that you like your MAAP kit!

Posted 2 years ago

“MAAP’s customer service is great. Their love chat is fast and so is their shipping.”

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Posted 2 years ago

Thanks for the awesome review and feedback. Happy riding out there!

Posted 2 years ago

“Great kit and easy to use website.”

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Posted 2 years ago

Love it! Thanks for your feedback!

Posted 2 years ago

“A good experience! Easy to navigate the website with the all the information and pictures needed to make a decision on what to purchase. Quick delivery and a simple return process for an item that didn’t fit. I’m just a commuter cyclist so not into the racing, training side of cycling but have still found plenty of items that are suited to a more casual ride and rider :) Thanks!”

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Posted 2 years ago

We appreciate your kind review, Emily. Thanks so much for your support!

Posted 2 years ago

“Excellent”

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Posted 2 years ago

Thanks, Ruben!

Posted 2 years ago

“It was very good.”

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Posted 2 years ago

Thanks, Danny!

Posted 2 years ago

“Good, but shipping too expensive. Should be tiered based on distance.”

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Posted 2 years ago

“Nice, large, sturdy sweater for winter!”

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Posted 2 years ago

“I often receive packages with dirty packaging, clothes without swing tags, and even received a sample garment once, which is totally unacceptable. Some clothes show obvious signs of being tried on. They don't inspect them before sending them out.”

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Posted 2 years ago

“All excellent but I have to receive my refund for a product returned. It would've been a 5 otherwise.”

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Posted 2 years ago

Thanks for the review, Rob! Sorry you hadn't received your refund for your return. We can see that it was sent back to you on the 5th of March so hopefully you'll see it on your statement. It can take 3-5 business days to show depending on the banks processing time. Let us know if you still don't have it by reach out to us at info@maap.cc and we'll help you get this resolved as soon as we can.

Posted 2 years ago

“Amazing quality, fast service and epic garments 😍”

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Posted 2 years ago

Thanks for the love and support, Izzy!

Posted 2 years ago

“Yeh shop is amazing, great location staff great and I’m really vibing what Maap is doing”

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Posted 2 years ago

Thanks for the awesome review and feedback, Joseph! We hope to see you back at the LaB soon!

Posted 2 years ago

“Collingwood store beautifully presented”

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Posted 2 years ago

“Great product at a discounted price. Fast Delivery. Very Happy.”

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Posted 2 years ago

“Great products but not sure if price is jsutified. Also, not being able to redeem gift voucher in store was a little disappointing however in store service was excellent.”

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Posted 2 years ago

“Garments very good, service very good. Postage is high and threshold for free postage also quite high.”

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Posted 2 years ago

MAAP is rated 4.6 based on 3,675 reviews