MAAP Reviews

Name: MAAP
Address: Suite107, 204 Ingles Street, Port Melbourne, Victoria
Rating: 4.61

4.6 Rating 3,496 Reviews

90 %

of reviewers recommend MAAP

4.6

Based on 3,496 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Always good care”

Helpful Report

Posted 2 years ago

“I appreciate the quick response and action from Deve of customer service team regarding my recent order.”

Helpful Report

Posted 2 years ago

“Return an refund was easy and transparent - also quick!”

Helpful Report

Posted 2 years ago

“Well the jersey was way to small even though I followed the guide”

Helpful Report

Posted 2 years ago

“Great experience great topfits amazing”

Helpful Report

Posted 2 years ago

“Your products are the best in design, quality, delivery, etc.”

Helpful Report

Posted 2 years ago

Thanks for the lovely feedback! We appreciate it!

Posted 2 years ago

“The Henna bibs were a lot darker in real life than the bright vibrant colour you see on the website. I was also disappointed to see Maap no longer offered Afterpay as a form of payment.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We appreciate your input and will consider your comments as we continue to improve. If you have any further suggestions or concerns, please don't hesitate to let us know.

Posted 2 years ago

“MAAP provides premium quality cycling wear and is always my first choice when looking for new cycling kit, especially the knicks.”

Helpful Report

Posted 2 years ago

Thanks for the review and feedback, Mark!

Posted 2 years ago

“Sizing always consistent and delivery time was above reproach 👍”

Helpful Report

Posted 2 years ago

This is what we love to hear! Thanks for the review and support!

Posted 2 years ago

“Awesome quality, great designs, but fits are smaller than expected.”

Helpful Report

Posted 2 years ago

“Excellent fabrics, correct size for bib and thermal vest (Already used and it is incredible), t-shirt fits one size up, thermal jersey one size down. Effective and fast service.”

Helpful Report

Posted 2 years ago

Thanks, Gaia! We appreciate all of the support!

Posted 2 years ago

“The Black Friday event started a few days early and as a loyal MAAP customer for the past few years, I made a purchase online. The very next day after I placed the order, I received an additional 20% off promotion. My order has not even shipped out to me and this has left me feeling disappointed and somewhat cheated and frustrated. I am not comfortable with this purchase but it’s difficult for me to do anything about it since I live overseas. I’ll be extra careful next time. Thank you.”

Helpful Report

Posted 2 years ago

Hi Jessica, Thanks for taking the time to share your feedback with us. We are very sorry you were not happy with how our promotions worked in our recent Black Friday Sale. We will make sure your feedback is shared so we can use it for future promotions that we have. Kind regards, Dani Customer Service Manager MAAP

Posted 2 years ago

“Very good quality and comfortable for wearing, Easy to order with quick delivery and service 👍”

Helpful Report

Posted 2 years ago

Thanks for the review, Zhaoquan!

Posted 2 years ago

“Super good customer service, quick response and friendly chat! Sale returns are not free, but exchanges are. If you’ve paid a delivery charge, you don’t need to pay it again.”

Helpful Report

Posted 2 years ago

“Quality items and customer service.”

Helpful Report

Posted 2 years ago

Thanks, Tapio! We appreciate the support.

Posted 2 years ago

“Great products, quick delivery!”

Helpful Report

Posted 2 years ago

“MAAP is the brand I only wear when I ride, not only is the clothing awesome but the staff go above and beyond to help out…an amazing brand and company.”

Helpful Report

Posted 2 years ago

Thank you for the kind review and feedback. We really appreciate all of your support. Thanks, Roberto!

Posted 2 years ago

“Love the products, color scheme and it helps that they are of great quality that goes the distance - maybe more sale all year round? :)”

Helpful Report

Posted 2 years ago

“Your customer service online is excellent. Seamless shipping and overseas delivery. Communication during this process was also excellent. Jersey is lovely, like all MAAP products - high quality, design and great fit. Sustainable packaging. Thank you MAAP :)”

Helpful Report

Posted 2 years ago

Thank you for all of the awesome feedback, Melanie! We love to hear this!

Posted 2 years ago

“Very happy with the products and express delivery”

Helpful Report

Posted 2 years ago

Thanks for the top review, Francesca! We appreciate the support!

Posted 2 years ago

MAAP is rated 4.6 based on 3,496 reviews