MAAP Reviews

Name: MAAP
Address: Suite107, 204 Ingles Street, Port Melbourne, Victoria
Rating: 4.62

4.6 Rating 3,908 Reviews

91 %

of reviewers recommend MAAP

4.6

Based on 3,908 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

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“Phone service was solid”

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Posted 2 years ago

Glad to hear you enjoyed the work of our amazing customer support team Callum!

Posted 2 years ago

“Your sizing is awful. Even following the chest etc sizes it was far too small. I've been ordering M/L from Rapha for years, and while COVID has not been as kind, they still all fit. The L from MAAP is 1, if not 2 sizes too small.”

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Posted 2 years ago

Sorry to hear the items you ordered weren't the right size, we've recently added the True Fit feature to all items to make it easier to work out sizing equivalents - alternatively please make use of our free returns. If we can help you directly please get in touch with the customer service team at info@maap.cc or live chat in the bottom right hand corner of the screen

Posted 2 years ago

“I love MAAP and all the products I own. They are durable, made with love and from fantastic, well chosen materials. One thing I find challenging however, is the sizing across the different products. My Alt_Road Anorak is an L, my Alt_Road Tee’s are in XL, and my vest is an XXL. I find this to be mildly confusing at times and found it non-inclusive for new riders and first time shoppers at MAAP. I would find shopping here and selecting products a lot easier if the sizing was more consistent and made a bit more sense. Aside from this I have nothing but positive things to say about my customer experience and my MAAP products”

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Posted 2 years ago

Thanks for the feedback Karl, if you need help with sizing when you're shopping next time feel free to contact us on live chat and we'll help find the right size for you. Glad you're enjoying your garments, happy riding!

Posted 2 years ago

“The jersey and bib material is very smooth. Felt very nice with them.”

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Posted 2 years ago

Thank you so much for your kind words! We're thrilled to hear that you had such a great experience with the jersey and bibs. If you need anything in the future, don't hesitate to reach out to us.

Posted 2 years ago

“Got a lovely winter long sleeve jersey. It is really toastie but still breathes.”

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Posted 2 years ago

Thanks for the awesome feedback, Peter. I'm glad to hear the winter jersey is doing the job!

Posted 2 years ago

“The product rocks. The lack of free returns outside Australia is a problem. If MAAP can sort this out, they’ll get money from me that otherwise will continue to go to Rapha.”

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Posted 2 years ago

Thanks for the feedback David, glad to hear you're loving the product. We're always reviewing how we look after returns and we'd love to be able to do free returns for NZ customers in the near future.

Posted 2 years ago

“Super quick delivery of the escape jersey. Medium size though was notably smaller than my other Medium MAAP jersey…”

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Posted 2 years ago

Thanks for the feedback Matthew, glad to hear the delivery was prompt. If you need help with a free exchange or questions on sizing get in touch through live chat any time or email us at info@maap.cc

Posted 2 years ago

“Everything was great. Keep up the good work. Bravo.”

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Posted 2 years ago

Thank you so much for your kind words! We're thrilled to hear that you had such a great experience. If you need anything in the future, don't hesitate to reach out to us.

Posted 2 years ago

“I will gladly pay the tax and purchase again next time. The design, quality, and delivery time were all good.”

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Posted 2 years ago

We love to hear it, Woo! Thanks for your positive review.

Posted 2 years ago

“Excellent service- express post delivery, great kit, fits well….”

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Posted 2 years ago

We love to hear it, Andrew! Thanks for your positive review.

Posted 2 years ago

“Quality is superb, only downside is the reflective logo on the bib comes out very soon after a handful of washes”

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Posted 2 years ago

Thanks for the kind words! If you need help with the bib please reach out to the support team at info@maap.cc

Posted 2 years ago

“Product quality is amazing unfortunately the xxl size is a little small for me”

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Posted 2 years ago

Thanks for your positive review Filip, if you need to make use of our free returns/exchanges please head to the return portal.

Posted 2 years ago

“Brilliant quality of product and overall service as usual. Just one minor gripe with the last couple of items I have purchased, I find the zippers are difficult to engage and zip up from the very bottom. Love wearing the gear though.”

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Posted 2 years ago

Thanks for the review, Greg and for sharing your feedback! We'll be sure to share your feedback with our production team to consider for future reviews.

Posted 2 years ago

“All available and quick shipping”

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Posted 2 years ago

Thanks for the review and feedback, Stefan!

Posted 2 years ago

“Great products and fast delivery”

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Posted 2 years ago

Thanks for the feedback and support, David!

Posted 2 years ago

“Good kit at a good price”

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Posted 2 years ago

Thanks Andrew! We are glad you're happy with your kit!

Posted 2 years ago

“I received my order within 3 days - thank you. The women’s prime vest is everything I had hoped for and more in terms of quality and performance.”

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Posted 2 years ago

We love to hear this! Thanks for the review, Nathan!

Posted 2 years ago

“Gilet is great, I sweat a lot and this breathes to keep me comfortable. Very happy with my choice. Only got the right size by trying on a friend’s.”

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Posted 2 years ago

Thanks for all the feedback, Paul! We are glad you're happy with your Gilet!

Posted 2 years ago

“World class apparel delivered in a flash!”

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Posted 2 years ago

Thanks for the awesome review, Craig!! We appreciate your ongoing support!!

Posted 2 years ago

“I live in South Africa and get family and friends from Australia to bring back my Maap parcels every time I find out someone is coming to visit. I really love all the kit and I am super happy with the quality, fit and overall look. The size guide is also accurate.”

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Posted 2 years ago

We love to hear this Jen! Thanks for taking MAAP out on the road in the beautiful South Africa!

Posted 2 years ago

MAAP is rated 4.6 based on 3,908 reviews