MAAP Reviews

Name: MAAP
Address: Suite107, 204 Ingles Street, Port Melbourne, Victoria
Rating: 4.62

4.6 Rating 3,899 Reviews

91 %

of reviewers recommend MAAP

4.6

Based on 3,899 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

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“Great service friendly staff and awesome product.”

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Posted 6 months ago

“There is no doubt I will start collecting more of your gear as I love it very much and want to support my local Melbourne brand. Obviously the pro and the more serious riders benefit a lot from the skintight gear. Being 65 and recently buying myself an 8000 dollar gravel bike and plan on discovering all the wonderful Trails and coffee shops Melbourne has to offer especially when I retire next year. I do have a question and not sure if it's worth tapping into the older generation by offering a range of slightly more loose fitting casual comfy riding gear? We aren't all compatitive riders. I come from dutch parents and stand at 188 cm tall. I am solid and tall (like a footy player. hehe) and when I so dearly want to buy some of ur tops I am not sure if it will even work. Your compatitive tops have a very high cuts and not sure its works. I am also thinking about the countless other riders that are more heavy and big around the waste. I would be wonderful to see a lower cut and slightly more baggy top with your amazing colours. Anyway sorry for the rant. Just a little thought. Thanks for the wonderful pruducts, cheers Rick Melcher”

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Posted 6 months ago

“Nice kit, quick and easy tranaction.”

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Posted 6 months ago

“Nice products but bad customer service. Trying to arrange an exchange but the customer service isnt reading or responding to what i am writing. Only getting generic responses to my mails”

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Posted 6 months ago

“I'm a big fan of the colour and the fit. The front is quite short which while is aero in the riding position, isn't great when standing up.”

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Posted 6 months ago

“A full replacement of my bib and the shipping was very quick”

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Posted 6 months ago

“I had an issue with a sit of bibs, I contacted MAAP and was recommended to make a warranty submission. After several days, a new set of bibs was dispatched. Great service.”

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Posted 6 months ago

“My visit to the MAAP Lab in Sydney was excellent. The sales consultant that was assisting me was very helpful, knowledgeable & passionate about cycling. Also, the store was beautiful & the products were high-quality & aesthetic. I wanted to buy everything. I would recommend!”

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Posted 6 months ago

“My experience with maap is always chill.”

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Posted 6 months ago

“Great products, great purchase experience, fast delivery”

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Posted 6 months ago

“Look I honestly love the kit that I bought, it’s comfy, it’s compressive, it’s good, only thing that’s kinda pissing me off if after washing it following the care instructions, the threads love releasing themselves”

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Posted 6 months ago

“Ease of ordering and transaction process. Really appreciated the bundle incentive as it saved me some cash.”

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Posted 6 months ago

“Returned items for refund - process was easy and fast.”

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Posted 6 months ago

“Was really good to visit the MAAP.Lab in person. The staff were welcoming and explained new items just in stock.”

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Posted 6 months ago

“Everything apart from the shopping experience was exceptional. I found the switch from DHL to Australia Post frustrating given how much longer I needed to wait for the package to arrive (usually was here in 2-3 days). A shame to not be able to select the option to pay for faster delivery which I would have opted for.”

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Posted 6 months ago

“Good gear but different products sizes don’t align very well.”

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Posted 6 months ago

“Excellent gear, the best there is. Fast delivery and just overall great product and distrubution”

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Posted 6 months ago

“I had to return a jersey that didn't fit (I had ordered the wrong size by accident). The returns process was OK, the frustrating part was that I tried to contact MAAP as soon as I had realised my mistake but couldn't. The order shipped later next day I think, but I wasn't able to change it before it shipped. If MAAP has 1H hold period from ordre placement to processing that could help avoid situations like this.”

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Posted 6 months ago

“Good quick delivery”

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Posted 6 months ago

“Unbelievable slowest shipping i've ever seen. 2 weeks from west coast to east coast. When my bibs finally arrived they were the wrong size that I had ordered(bag marked "Small" with "Medium" bibs inside).Now they had to be returned and re-ordered. Even with "EXPRESS" 2-day shipping it took about a week the receive the correct size bibs. I love the clothing but don't hold your breath waiting for them.”

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Posted 6 months ago

MAAP is rated 4.6 based on 3,899 reviews