MAAP Reviews

Name: MAAP
Address: Suite107, 204 Ingles Street, Port Melbourne, Victoria
Rating: 4.62

4.6 Rating 3,666 Reviews

91 %

of reviewers recommend MAAP

4.6

Based on 3,666 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

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English

“Great products - great service”

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Posted 6 months ago

“Excellent quality products delivered in a very timely manner”

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Posted 6 months ago

“I needed to return an item as it was the wrong size. It was an easy process and my return was returned and processed quickly.”

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Posted 6 months ago

“MAAP was very supportive of my 'new kit discount' after a kangaroo took me out on the gravel bike and I shredded my favourite MAAP kit, destroyed my MAAP helmet and disintegrated my MAAP glasses - oh and broke my hip!”

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Posted 6 months ago

“Shopping experience was all right. The order was dispatched quick. Only the return and refund time is more complicated than with local online shops in Germany. Still everything worked out well. It just took long. I love the products, but I’m not a fan of the maap shop. I prefer buying from other retailers. For how expensive and exclusive the products are, the service and terms of the online shop are not equivalent.”

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Posted 6 months ago

“The response time is consistently long. There is a huge gap between me posing a question and getting a corresponding response back.”

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Posted 6 months ago

“Ciara is very nice and patient in helping me solve the problems. Perhaps the size of your font in emails should be larger; it will be more readable.”

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Posted 6 months ago

“perfect experience ！”

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Posted 6 months ago

“While generally good experience and great products, they are on the more expensive side.”

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Posted 6 months ago

“Fantastic maap.cc”

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Posted 6 months ago

“Went to the brand-new shop in Oxford Street Darlinghurst. Great fit out, helpful staff and overall the experience was good.”

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Posted 6 months ago

“Good quality,bad sales system”

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Posted 6 months ago

“One pair of socks had a hole in the sock. Otherwise all was good.”

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Posted 6 months ago

“Great website. Easy ordering process. Prompt delivery. Very happy with MAAP 😊”

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Posted 6 months ago

“My latest long ride in the heavy rain last month wearing the latest rain jacket from MAAP (women’s drome atmos jacket) was very much satisfied.”

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Posted 6 months ago

“I had good experiences both in store and online.”

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Posted 6 months ago

“Superb as always.”

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Posted 6 months ago

“I've been a long fan of MAAP but recently I think it has lost it's way. I went to the flagship store in Melbourne and was treated like rubbish by the staff. I asked about a winter top and the guy laughed and said he had nothing that would fit me. He hardly even looked up. Previously the service was amazing and in other stores i.e. Singapore, the guys have been incredible. Secondly, the sizing of your kits is just insane. It's so small, especially the jerseys. I get you cater for pros, but even my tiny mates are wearing 2XL's. Let's be a little real here. I cannot question the quality of your nicks or t's, but just wish you'd ditch the dude with the attitude and be a bit real with sizing. I'm not the only one saying this and I've read articles about it as well”

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Posted 6 months ago

“Happy with the Black Friday sale. The free shipping threshold seems too steep - should be over $100.”

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Posted 6 months ago

“Went to the new Sydney store on Oxford Str. Very friendly and helpful staff & great layout (exspecially the Jayco Giant bike).”

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Posted 6 months ago

MAAP is rated 4.6 based on 3,666 reviews