MAAP Reviews

Name: MAAP
Address: Suite107, 204 Ingles Street, Port Melbourne, Victoria
Rating: 4.62

4.6 Rating 3,831 Reviews

91 %

of reviewers recommend MAAP

4.6

Based on 3,831 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Overall, very pleasant experience. Nice product design, good quality, fast delivery.”

Helpful Report

Posted 2 years ago

We love to hear this, Gray! Thanks for the review!

Posted 2 years ago

“Bought a summer jersey. Wore it for the first time on a ride on the weekend and it was super comfortable, cool and the zip held true when done up or half down.”

Helpful Report

Posted 2 years ago

Thanks for the review, James! We appreciate it!

Posted 2 years ago

“Always pleased and delighted with the quality of apparels and exceptional service from MAAP. Keep it up guys!”

Helpful Report

Posted 2 years ago

We love to hear this Lisa! Thanks for the awesome review and feedback!

Posted 2 years ago

“I like the quality of the kit but was shocked with duties to ship to Canada. It would be helpful to either have a tool to estimate the duties online or have MAAP include them at checkout as many other online retailers do.”

Helpful Report

Posted 2 years ago

Thanks for the review and feedback, Larry! We're sorry to hear that you had a negative experience with customs charges. The estimator idea sounds good and we'll explore this. We take all feedback seriously and we will ensure your voice is heard and that we can consider your feedback to make improvements in the future! Best, MAAP

Posted 2 years ago

“Always brilliant customer service, no matter what the issue. And the kit is quite simply the best going around aesthetically and in its design. Love em.”

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Posted 2 years ago

We absolutely love to hear this kind of feedback, William! Thanks so much!!!

Posted 2 years ago

“Love the cycling clothes I also recently found the casual clothes which are equally as cool.”

Helpful Report

Posted 2 years ago

Thanks for all the love and support, Rico! We appreciate it!

Posted 2 years ago

“Georgia was very helpful with resolving the exchange of arm warmers. She provided all the information needed as well as ensuring i did not have to pay any additional costs.”

Helpful Report

Posted 2 years ago

We are glad that Georgia took great care of you, Julia! We've shared this in the MAAP Support channel to celebrate how well Georgia did taking great care of you. We hope your arm warmers are the perfect fit now!

Posted 2 years ago

“High quality products, coupled with high quality customer service. MAAP is my go to brand for cycling and also off bike gear including jackets, beanies and raincoats for hiking. Love their stuff!!”

Helpful Report

Posted 2 years ago

This is the kind of feedback that makes us keep loving what we do! Thanks for the support!

Posted 2 years ago

“I think your jerseis are too warm and I had to take it off and ride with my base layer”

Helpful Report

Posted 2 years ago

Thanks for your review and feedback, Oriol! For humid and hot weather we recommend going with any of our Pro Air Jerseys! These are constructed from lightweight, breathable, moisture-wicking materials to keep you as cool and dry as possible while out on the bike. Reach out to our support team if you need any help at all choosing the perfect kit for your riding conditions!

Posted 2 years ago

“Fantastic quality kit. Not cheap, but quality never is.”

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Posted 2 years ago

Thanks for the support, Kevin!

Posted 2 years ago

“Both jersey and bib short is comfortable and good for long ride.”

Helpful Report

Posted 2 years ago

Great to hear, Faizal! Thanks for the support!

Posted 2 years ago

“Every time I have purchased it’s been amazing service! if item isn’t in stock customer service is always quick to help! Website looks amazing with all the upgrades! Faultless! Wish I could buy more and support more haha!”

Helpful Report

Posted 2 years ago

Thanks for the support and feedback, Tim! We are so glad to hear our Support team have been taking such great care of you and that you're loving our website upgrades! The team will be so happy to hear this feedback.

Posted 2 years ago

“MAAP makes some fantastic cycling gear, and it's always exciting to try out new products and see how they perform in different conditions. It's always nice to support companies that consistently produce high-quality gear. Here's to many more enjoyable rides in your MAAP jersey!”

Helpful Report

Posted 2 years ago

Erwin, we love to hear this! Thanks for the support! We always get excited to try out our new kit when it drops too! We really appreciate all of your support and kind feedback, thanks!

Posted 2 years ago

“MAAP has always had exceptional in house and digital customer service! Quality of garments is second to none on the market. Would love it if jerseys were a few cms longer!”

Helpful Report

Posted 2 years ago

Hi Hollie, Thank you for the awesome review and feedback! We will share your feedback with our design team so we can make sure we consider it for future designs. Best, MAAP

Posted 2 years ago

“Nothing but good things to say. MAAP had everything I wanted to order in stock. It was very easy to use the website and place the order. I really like the bundle options that you offer. It only took 4 days to receive my order.”

Helpful Report

Posted 2 years ago

We love to hear this, Spiros! Thanks for the awesome review and feedback!

Posted 2 years ago

“Jake was an absolute delight to speak with. Super helpful, caring and provided an a-class customer experience.”

Helpful Report

Posted 2 years ago

Thanks for the awesome review and feedback for Jake! I'm so glad to hear he took great care of you. I've shared your feedback with Jake and our team so we can celebrate it. Thanks again Daniel! Hopefully we'll chat with you again soon. Take care. Best, Dani Customer Service Manager MAAP

Posted 2 years ago

“Great products and service but a once off purchase for me as a gift from a family member. Your prices are just too high for the average cyclist.”

Helpful Report

Posted 2 years ago

Thanks for your review and great feedback, Siobhan! We do have an archive sale section on our website that we would recommend keeping an eye on. Hopefully you'll find some pieces in there that you love.

Posted 2 years ago

“Maap is truly the best kit around hands down”

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Posted 2 years ago

We love to hear this, Scott! Thanks for the awesome review!

Posted 2 years ago

“I really like all the colors of the design of the product. MAAP is always very satisfied because I think I've paid attention to the details. I look forward to more wonderful products.”

Helpful Report

Posted 2 years ago

This is the kind of feedback that makes us love what we do even more. We really appreciate it! Thanks so much.

Posted 2 years ago

“I bought a new jersey. But It doesn't look new product at all. 'Women's emblem pro lilac ash color.' This jersey has quite many wrinkled and strong smell of laundry soap. And backside fabric and stitch is gone. Zipper line is losen. I find it gets dirty. It doesn't look new one at all. It has many signs someone used it and washed it SEVERAL TIMES!!! Please look at the pics as below. It's absolutely ridiculous!! I am in Korea and maap does not shipping directly here, so the exchange or refund process is very difficult to me. I am asking refund or credit for the same amount for the product.”

Helpful Report

Posted 2 years ago

Hi Nayeon, We are sorry to hear you had a bad experience. We can see the MAAP Support team assisted you with this last week when you emailed them. It looks sorted now but let them know if there is anything else they can help you with. Best, MAAP

Posted 2 years ago

MAAP is rated 4.6 based on 3,831 reviews