MAAP Reviews

Name: MAAP
Address: Suite107, 204 Ingles Street, Port Melbourne, Victoria
Rating: 4.62

4.6 Rating 3,079 Reviews

91 %

of reviewers recommend MAAP

4.6

Based on 3,079 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Last transaction was through online platform. I think one thing to improve on is the colour from online vs real life. It is difficult to capture colours of garments most times but if somehow you can perfect them that would be great. Sometimes garments arrive and it’s either a lot lighter or darker in the colour compared to online photos”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We appreciate your input and will take your comments into consideration as we continue to improve our product/service. If you have any further suggestions or concerns, please don't hesitate to contact us.

Posted 2 years ago

“Training bib is very well made. Strong grippers keep the legs in place. Chamois is just 'ok'. for the money expected better Purchased size S per sizing chart (184cm, 68kg) which is a very firm fit but comfortable”

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Posted 2 years ago

“Very very good”

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Posted 2 years ago

Thanks for the review, Koon!

Posted 2 years ago

“As usual the difficulty with online sports apparel is getting the sizing right. After contacting MAAP for advise they recommended a size M jersy but I went with my instincts and ordered a L and found this to be a close fitting garment so all went well. Basing my decision off the chest measurement proved to a better choice for my frame.”

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Posted 2 years ago

“My order arrived within 2 days of ordering”

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Posted 2 years ago

“There is no denying you make quality products. However, I bib does not spell value for money for $400 and a jersey should not cost $245 … keeps going up up and up . But what do I know, I’m the idiot who keeps buying your stuff. Might not be for long though Pedal Mafia price point is more palatable and just as good 🤷‍♂️”

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Posted 2 years ago

Thank you for taking the time to do the review Peter. We appreciate your input and will take your comments into consideration as we continue to grow. Thanks for all of your support.

Posted 2 years ago

“Although the shipping is express the package took a long time to despatch. The garments are extremely high quality and worth the money. Sizing runs a little large.”

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Posted 2 years ago

“Love the fabrics and look, but the sizing is very small.”

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Posted 2 years ago

“I purchased some winter kit from the archive sale. website was easy to navigate. The order took 5 days to process but was delivered within 2”

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Posted 2 years ago

“シンプルなデザインに豊富なカラーバリエーションと、上質な生地と機能が気に入っています。”

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Posted 2 years ago

“My latest experience was awesome thanks to the rapid delivery, a huge improvement on the previous shipping times.”

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Posted 2 years ago

“Initial fit is as predicted (good). Health outage atm but looking to get out with kit in the next month. Will see how it wears down the track oops pun. Like the lava colour jersey. Would've liked socks in same colour. Like vivid colour to standout to motorists. Cheers”

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Posted 2 years ago

Thanks for the review and feedback, Andrew! We've shared your feedback around matching socks! Good luck with getting back out on the bike soon!

Posted 2 years ago

“Customer service is great just that response may take a while”

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Posted 2 years ago

“Nicely designed kit, functional and fits my aesthetic (appreciate the brand's core values) Delivery is generally super quick. (This was the first time I have ever had any delay.)”

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Posted 2 years ago

“I love the Pro Hex LS Jersey, and this Blurred Out style is just so cool. The fit and materials are race-oriented, with relatively high compression and super light material. My only beef with this and some other Maap pieces is that in very hot and humid conditions the materials don't do a great job are drying and they tend to show the wet sweat a lot. For hot and dryier conditions i think these are just perfect.”

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Posted 2 years ago

“I gave a voucher to a friend but they were unable to use the voucher in the Melbourne store which they found a bit frustrating. Aside from that the cycling clothes are great quality”

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Posted 2 years ago

Thank you for your review and feedback, Julia. We appreciate your input and will take your comments into consideration about being able to use gift cards at the MAAP LaB onboard. You're right, at this stage gift cards can only be used in our online stores. Hopefully, we can make some changes to this in the future! Kind regards, Dani Wright Customer Service Manager MAAP

Posted 2 years ago

“Good and friendly customer service. Great delivery time”

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Posted 2 years ago

“Excellent customer service and fast postage, including hassle-free return for the wrong size.”

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Posted 2 years ago

“I bought a pair of cycling gloves. They were a bit more expensive than I wanted to spend but the quality and design is really first class.”

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Posted 2 years ago

Thanks for your review and support, Carl! We will share your feedback about the pricing. We are glad you love the quality and design!

Posted 2 years ago

“Great quality jerseys. fit a touch smaller than expected. Disappointed w paying duty on such a tiny package, but appreciate the brand”

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Posted 2 years ago

MAAP is rated 4.6 based on 3,079 reviews