MAAP Reviews

Name: MAAP
Address: Suite107, 204 Ingles Street, Port Melbourne, Victoria
Rating: 4.61

4.6 Rating 3,299 Reviews

91 %

of reviewers recommend MAAP

4.6

Based on 3,299 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Order received the next day. Exchange procedure could be more clearly.”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Michelle. We appreciate your input and will consider your comments as we continue to improve. If you have any further suggestions or concerns, please don't hesitate to contact us.

Posted 2 years ago

“EVADE JERSEYは、長袖、半袖ともに伸縮性と通気性が良く、色違いを何枚か愛用しています。ビブも良い感じですが、チームビブの前側、お腹に沿ったラインが浅めなので、上にお腹が乗っかってお腹周りのラインが弛んで見えるので、チームビブのフロント側の股上をもう少し深めにした方が良いのではと思います。”

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Posted 2 years ago

“Mapp bib has better quality than Rapha bib with the same price items. However MAPP is not good enough in marketing at least to my opinion or where I live. Recently I visit Trek and I only see Rapha clothes there no more Mapp. This is a big step backward. Hope the company would find the right person who can do better in marketing someone from Europe or US for instance.”

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Posted 2 years ago

“My first experience MAAP. Product quality good (as well ASSOS) Shipment period good (although Blackfriday) only one comment is price.. more you goes promotion, more I will buy MAAP !”

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Posted 2 years ago

“Usually a great experience but I feel login into own account could be more user friendly and less clunky. Something to look at. Product design and quality are outstanding. Would love to see more “classic” and simple design executions targeting the 45+ age group”

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Posted 2 years ago

“Great service and support and great products”

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Posted 2 years ago

“Super good customer service, quick response and friendly chat! Sale returns are not free, but exchanges are. If you’ve paid a delivery charge, you don’t need to pay it again.”

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Posted 2 years ago

“Alt_Road Ride Tee 2.0 This Tee holds moisture. A soggy mess after a short XC Ride. Pretty disappointed.”

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Posted 2 years ago

“I love the jacket, although I am disappointed with the sizing. I’m 100mm waist and ordered large, but medium would have been a much better fit.”

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Posted 2 years ago

“Good quality gear though pricey”

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Posted 2 years ago

“The materials and workmanship are good, but the cut of the jersey is a bit too long”

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Posted 2 years ago

“Overall, the quality control of the products is pretty good. I bought your products because I like the design. But In the way of product style, can there be a clearer product classification? One is young and trendy, and the other is mature and elegant. Just my personal opinion”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Yichun. We appreciate your input and will consider your comments as we continue to improve. If you have any further suggestions or concerns, please don't hesitate to contact us.

Posted 2 years ago

“Great products, great shopping and shipping process! Thank you”

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Posted 2 years ago

“Maap is one of the few cycling brands that is my go-to for jerseys because of its quality material. However, I'm pretty upset that it has recently increased its minimum spend for shipping internationally. :(”

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Posted 2 years ago

“the materials and fit are perfect, please lower down the price a bit though”

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Posted 2 years ago

“delivery was a bit slower then expected but i guess it was due to the increased order(order number changed for some unknown reason but i got the product...). The package was simple and i somehow prefer envelope over box wrapping so i liked it. Overall, i am satisfied. I ordered for the next season therefore the delay was not a big deal for me.”

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Posted 2 years ago

“I love your knicks but your tops are for people that are very small. The designs are great but just simply just too small for most people”

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Posted 2 years ago

“Good quality product. Hope more sales throughout the year”

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Posted 2 years ago

“Recently ordered gear for my wife, first transaction was fine, second transaction was not as easy. Received an email from MAAP telling me that there was an alert from my financial provider and I was asked to supply my ID plus a copy of my card number (last four digits), I found this to be rather strange. Called MAAP on Monday and the customer service representative explained the situation to me and told me that my order was already processed. Happy customer, however a little confused. Great cycling gear by the way.....”

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Posted 2 years ago

“Shipping times and accuracy are great. Your stuff is just really expensive.”

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Posted 2 years ago

MAAP is rated 4.6 based on 3,299 reviews