MAAP Reviews

Name: MAAP
Address: Suite107, 204 Ingles Street, Port Melbourne, Victoria
Rating: 4.61

4.6 Rating 3,494 Reviews

90 %

of reviewers recommend MAAP

4.6

Based on 3,494 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“NIL. PRESENT WAS FOR MY SON. BIRTHDAY IS WEEKS AWAY. HE LOVES YOUR CLOTHING. YOUR POST COMMENT REF : "MUST PICK UP TODAY OR ITS GOING BACK TO SENDER " IS PLAIN STUPID. MANY PEOPLE LIVE ON FARMS AND CANNOT GO TO A PO BOX JUST BECAUSE YOU INSIST, OK??? WHO THOUGHT THAT ONE UP? SOME TWERP IN A BIG CITY CBD ?? MAX W.”

Helpful Report

Posted 1 year ago

“Fast delivery. But hope there were more stock to choose from.”

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Posted 1 year ago

“Great brand that's truely able to blend performance and style together tastefully. Customer service is always quick and I've had an amazing experience with their crash replacement and faulty product policy”

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Posted 1 year ago

“MAAP have great bib's and customer service. But the sizing in the women's training bibs hasn't been as consistent recently.”

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Posted 1 year ago

“Got my winter gloves replaced under warranty. This was a smooth process. But the shipping was not covered. As you cannot use a warranty voucher at the lab shipping should be covered”

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Posted 1 year ago

“Browsing products on the website is very convenient; checkout is a little bit complicated and it took some time to complete the payment. Overall, the shopping experience was quite good… ooh and international shipping took about two weeks.”

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Posted 1 year ago

“Love the l/s jersey and socks; I'm on cusp bestween XS and S and EVO bibs better in S; bottom gripper is tight and has unflattering sausage effect on legs Note to Canadian customers that I was charged an extra 35% for taxes, customs and duties when packaged arrived from Australia. Better to purchase in Canada at full price”

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Posted 1 year ago

We're sorry to hear that you had a negative experience with customs charges. We take all feedback seriously and we will ensure your voice is heard on this one so we can look after you better in the future!

Posted 1 year ago

“Well this isnät the latest one. But I'd would really love it if the stock would be better calculated...”

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Posted 1 year ago

Thanks for the review Johanna. If I can assist with this order please contact info@maap.cc

Posted 1 year ago

“I love MAAP and all the products I own. They are durable, made with love and from fantastic, well chosen materials. One thing I find challenging however, is the sizing across the different products. My Alt_Road Anorak is an L, my Alt_Road Tee’s are in XL, and my vest is an XXL. I find this to be mildly confusing at times and found it non-inclusive for new riders and first time shoppers at MAAP. I would find shopping here and selecting products a lot easier if the sizing was more consistent and made a bit more sense. Aside from this I have nothing but positive things to say about my customer experience and my MAAP products”

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Posted 1 year ago

Thanks for the feedback Karl, if you need help with sizing when you're shopping next time feel free to contact us on live chat and we'll help find the right size for you. Glad you're enjoying your garments, happy riding!

Posted 1 year ago

“Super quick delivery of the escape jersey. Medium size though was notably smaller than my other Medium MAAP jersey…”

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Posted 1 year ago

Thanks for the feedback Matthew, glad to hear the delivery was prompt. If you need help with a free exchange or questions on sizing get in touch through live chat any time or email us at info@maap.cc

Posted 1 year ago

“Good gear but expensive.”

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Posted 1 year ago

Thanks for the review, Azhar! We'll share your feedback with the relevant teams. Give us a follow on our socials to be sure to be kept in the loop with any sales we have too.

Posted 1 year ago

“Generally i am satisfied with the purchase i made, but it seems like the actual colour of the product doesn’t match on the screen. It is way darker than i expected”

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Posted 1 year ago

Thanks for your review, Saenansul! We are sorry to hear the colour was not what you were expecting. If you reach out to the team at info@maap.cc with a photo the MAAP Support team will help you out here.

Posted 1 year ago

“As usual, MAAP provides top-tier products. Overall, MAAP's still the best. I just hope they lower the minimum amount to purchase for free delivery.”

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Posted 2 years ago

“Fast shipping edge out premium price tags.”

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Posted 2 years ago

“It was the 3d time I ordered from the company, there was a wrong delivered item but the support team was very helpful and arranged immediately the shipping of the ordered product. So very good experience so far and very satisfied with the products. Keep up the good job”

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Posted 2 years ago

We're so glad to hear the MAAP support team took great care of you resolving the issue with the wrong item. Thanks for your review and support, Elisavet!

Posted 2 years ago

“Quick to receive”

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Posted 2 years ago

“The long sleeve jersey is buttery soft and fits beautifully. The colour is very pretty. Duty charges were a little rough.”

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Posted 2 years ago

“Ships with no tax and shipping charge.”

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Posted 2 years ago

“It was easy to order, however my order didn’t get processed for over 2 weeks after I contacted MAAP. The customer service agents were VERY helpful and got that addressed asap”

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Posted 2 years ago

Hi Jaclyn, Sorry you had an issue with your order! We have shared feedback on this so we can avoid this kind of thing happening in the future. We are very glad the MAAP Support team looked after you to get your your kit ASAP!

Posted 2 years ago

“Delivery was soon, Great!”

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Posted 2 years ago

We are glad to hear your order was speedy getting to you! Thanks for the support, Ae!

Posted 2 years ago

MAAP is rated 4.6 based on 3,494 reviews