MAAP Reviews

Name: MAAP
Address: Suite107, 204 Ingles Street, Port Melbourne, Victoria
Rating: 4.62

4.6 Rating 3,899 Reviews

91 %

of reviewers recommend MAAP

4.6

Based on 3,899 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently had an experience with MAAP, and while the product quality was great, the shipping process left much to be desired. The delivery speed was quite slow, and the only shipping option available was DHL. Unfortunately, DHL's shipping fees and taxes are significantly high. It would be great if MAAP could consider expanding logistics partners to include more affordable options.”

Helpful Report

Posted 1 year ago

“Fast delivery to France, great products and nice design.”

Helpful Report

Posted 1 year ago

“Delivery quick & efficient but pricey!”

Helpful Report

Posted 1 year ago

“No problems with order and shipping.”

Helpful Report

Posted 1 year ago

“The experience has been great. Was kept updated on the status of my order and shipping.”

Helpful Report

Posted 1 year ago

“My wife is extremely happy with the bike shorts but has questioned the $20 postage which was not express and the weight of the shorts was minimal”

Helpful Report

Posted 1 year ago

“your sizing in mens off road gear shorts is strange”

Helpful Report

Posted 1 year ago

“Good product. Return customer. Website is easy to navigate.”

Helpful Report

Posted 1 year ago

“The delivery was speedy and the products are great – I'm only leaving 4 stars because the products came in plastic packaging and each item was wrapped in its own plastic bag. Cut out the excess plastic and use paper envelopes! Other than that, stellar service.”

Helpful Report

Posted 1 year ago

“I have tried various other brands such as PNS, Assos, Black sheep but Maap products fit me the best and always felt high quality. However recent changes made it slightly more difficult to shop such as free shipping only for purchases over $500 instead of $250 and increase of almost $60 after chnaging from AUD to local currency. That left a bad taste in my shopping experience hence the deduction in stars”

Helpful Report

Posted 1 year ago

“Found the online experience good. The sizing I find a little smaller than Rapha. I’ve now ordered pair of medium and a pair of large bibs as I’m borderline. Currently recovering from open heart surgery so it’s a nice little thing to look forward to pulling on out on the road. Thank you”

Helpful Report

Posted 1 year ago

“Long sleeve jersey was good and it works well under hot sunny conditions. I used it on my TT bike and had slight abrasion on my elbows. The material was not ultra soft (compared to Rapha) to prevent abrasion. But it would be perfect for long hot days on the road bike drop bars. Pricey for a jersey.”

Helpful Report

Posted 1 year ago

“Great returns service but disappointed product was faulty to begin with”

Helpful Report

Posted 1 year ago

“Reply was pretty quick-and helpful”

Helpful Report

Posted 1 year ago

“Great! Customer service was fantastic and very helpful. I loved my order, although the cost of shipping was quite high despite my purchase. Duties to Canada are also quite tough so I won’t be able to regularly purchase items from maap.”

Helpful Report

Posted 1 year ago

“Products are of good quality. My previouspair of bib started to thin out after two years. While not covered by warranty, the team still gave me a discount code to help with the purchase of a new kit. That was really nice of the team.”

Helpful Report

Posted 1 year ago

“The top was a good fit, service was great, and dispatched quickly.”

Helpful Report

Posted 1 year ago

“Purchased sock all went well and was very happy with purchase”

Helpful Report

Posted 2 years ago

“fast shipping. good quality kits. the jersey was slightly too long for my asian build”

Helpful Report

Posted 2 years ago

“Maap don’t stop on quality. It’s so important to have high quality, eco friendly fabrics. My only thoughts are, would love ❤️ to see a lazer cut bib for women and men. 🙏🙏”

Helpful Report

Posted 2 years ago

MAAP is rated 4.6 based on 3,899 reviews