MAAP Reviews

Name: MAAP
Address: Suite107, 204 Ingles Street, Port Melbourne, Victoria
Rating: 4.61

4.6 Rating 3,494 Reviews

90 %

of reviewers recommend MAAP

4.6

Based on 3,494 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Increase free shipping amount for ROW is too much, from $A 250 to 500. Even other hi-end brands like PNS, Assos, and Rapha does not have free shipping minimum amount of 500. $A350 or $A400 sounds reasonable or better for me. Hope you can review on this part. Thank you!”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We appreciate your input and will consider your comments as we continue to improve. If you have any further suggestions or concerns, please don't hesitate to contact us.

Posted 2 years ago

“Easy purchase, quick delivery”

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Posted 2 years ago

“Good quality product! However has been getting increasing expensive over the years unfortunately…”

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Posted 2 years ago

“Fantastic quality - keep it up.”

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Posted 2 years ago

“Great products and style. Disappointing there isn’t more emphasis on a rewards program for loyal customers.”

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Posted 2 years ago

Hi Aleks, Thanks for your review and feedback! We have been having some chats here at HQ about building our loyalty program, while we are not sure how far away it is yet it's definitely on the cards! Thanks for the feedback, we'll be sure to share it to keep the conversations about getting this live going! Best, MAAP Support

Posted 2 years ago

“I love MAAP products. The quality is exceptional, and I love the designs of all your products. Shipping has always been fast. My only gripe would be the pricing”

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Posted 2 years ago

Hi Benjamin, Thank you for your review and feedback. We appreciate your input and will consider your comments as we continue to improve in the future. We are glad that you love our designs and shipping timeframes! Reach out if there's anything more we can do to help you and our support team is right here ready to assist you.

Posted 2 years ago

“So far so good. The jersey size M was way too small, especially in the long sleeve cuff where could not get it over my hand. The Returns process seems Very simple and convenient so have sent off for an exchange 👍”

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Posted 2 years ago

Thanks for the review and feedback Tony! We're sorry this one was not a perfect fit for you. Hopefully your exchange will be the perfect fit. If you need any help with sizing reach out to our team at MAAP Support via live chat or email info@maap.cc and they are here to help.

Posted 2 years ago

“Comfortable and true to size size for the Jersey and bib shorts I purchased - amazing fabric and colour combo Cecile”

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Posted 2 years ago

Thanks, Cecile!

Posted 2 years ago

“I think your jerseis are too warm and I had to take it off and ride with my base layer”

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Posted 2 years ago

Thanks for your review and feedback, Oriol! For humid and hot weather we recommend going with any of our Pro Air Jerseys! These are constructed from lightweight, breathable, moisture-wicking materials to keep you as cool and dry as possible while out on the bike. Reach out to our support team if you need any help at all choosing the perfect kit for your riding conditions!

Posted 2 years ago

“Good, but shipping too expensive. Should be tiered based on distance.”

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Posted 2 years ago

“I often receive packages with dirty packaging, clothes without swing tags, and even received a sample garment once, which is totally unacceptable. Some clothes show obvious signs of being tried on. They don't inspect them before sending them out.”

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Posted 2 years ago

“Great products but not sure if price is jsutified. Also, not being able to redeem gift voucher in store was a little disappointing however in store service was excellent.”

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Posted 2 years ago

“Garments very good, service very good. Postage is high and threshold for free postage also quite high.”

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Posted 2 years ago

“Purchased some tees on sale - colours, fabrics and cuts are great, but the sizing is a tad inconsistent.”

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Posted 2 years ago

“delivery was fast compared to the last time i ordered. i've noticed that the plastic bag where the jersey was stored was previously opened, it wasn't sealed as i was not the first one who opened the bag. the sphere pro hex 2.0 jersey quality is good, might be better than before. ordered size S for a tighter/race fitting form. only con would be that the rubber inner lining at the front-bottom part of the jersey has been removed. dunno why, still the kit looks great feels great. ✌🏽👌🏾”

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Posted 2 years ago

“Great quality and design. Lost a star because of the high proportion of items not in stock.”

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Posted 2 years ago

“It would be nice to improve the webpage a bit. Cart view and check out is a bit confusing.”

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Posted 2 years ago

“The pins on the tags will ruin the clothes！！！”

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Posted 2 years ago

“I love the clothing at MAAP but unfortunately found the sizing a little bit inconsistent with different jerseys . I bought one pro jersey that was small and a great fit and another one that was a small that was too loose . They do offer a returns policy but no exchanging for the same size policy which makes it a bit hard for me to know which size I should buy . Otherwise, great clothing !”

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Posted 2 years ago

“MAAP Gift Cards were a great Christmas gift for the other cyclist in our family. Once I found them on the site, purchasing and delivery of the e-Gift card was simple. Would’ve been great to be able to have a more personalised message on the card. Recommend and would buy again.”

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Posted 2 years ago

MAAP is rated 4.6 based on 3,494 reviews