MAAP Reviews

Name: MAAP
Address: Suite107, 204 Ingles Street, Port Melbourne, Victoria
Rating: 4.61

4.6 Rating 3,299 Reviews

91 %

of reviewers recommend MAAP

4.6

Based on 3,299 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Great quality and design. Lost a star because of the high proportion of items not in stock.”

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Posted 2 years ago

“It would be nice to improve the webpage a bit. Cart view and check out is a bit confusing.”

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Posted 2 years ago

“The pins on the tags will ruin the clothes！！！”

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Posted 2 years ago

“I love the clothing at MAAP but unfortunately found the sizing a little bit inconsistent with different jerseys . I bought one pro jersey that was small and a great fit and another one that was a small that was too loose . They do offer a returns policy but no exchanging for the same size policy which makes it a bit hard for me to know which size I should buy . Otherwise, great clothing !”

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Posted 2 years ago

“MAAP Gift Cards were a great Christmas gift for the other cyclist in our family. Once I found them on the site, purchasing and delivery of the e-Gift card was simple. Would’ve been great to be able to have a more personalised message on the card. Recommend and would buy again.”

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Posted 2 years ago

“The online shopping experience was very good as always, however the garment (jersey) came with a few minor blemishes consisting of slight marks on the fabric (probably from the packaging process). Not a big deal but not great nonetheless.”

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Posted 2 years ago

“Shipment to Canada was reasonable through DHL. But beware of high Import Duty, Tax and DHL service fees $94.62 Canadian, the order is for 2 jerseys $262.40 Aud I already paid an AUD $45 shipping fee. Ouch!! DHL ??”

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Posted 2 years ago

“Beautiful quality. sizing of bib shorts too small around the thighs for my build and should be included in the size chart guide. For cyclists ordering online this is particularly helpful”

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Posted 2 years ago

Thanks for the feedback, Jana. We'll be sure to use it as we improve in the future. If you need assistance with a return reach out to us at info@maap.cc and the team is here to help.

Posted 2 years ago

“Overall, excellent, but the long sleeve jersey is very small for my chest”

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Posted 2 years ago

Thanks for the review and feedback. If you need support to help with sizing or an exchange you can reach out our support team at info@maap.cc and they are there to help.

Posted 2 years ago

“Great feeling and look to the bibs, I am really keen to see how they wear. Mailed out quickly. Only down side is that I'm a size 12, the jerseys for women seem to go to a large size which is really snug on me. I would love to see a bigger range of sizes to accommodate for a range of body types.”

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Posted 2 years ago

“I like the kit. I like how the discount codes flow through to checkout without user entry. I like the discount for buying multiple items. I like the quick delivery. I would prefer if the filter selections remained after they were set. Clicking back resets them. I would prefer if the filtered items being displayed were more separate from the ‘you might also like” stuff shown below. It is too easy to drift down there, open something, see the size is not available, have to start again. I would prefer if you grouped “colour filters” and size filters. Currently I can / have to select L and Large. Or 5 different versions of black to get all options displayed.”

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Posted 2 years ago

“Gear is high quality, delivery is quick, however bin shorts run very small.”

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Posted 2 years ago

“I like the unique fit when I wear the clothes, and the color and design fit my taste better than other brands.”

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Posted 2 years ago

“Generally quality products. Some stitching issues and lack of sizes”

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Posted 2 years ago

Hi James, Thanks for taking the time to share your feedback with us. If you have any unresolved issues reach out to our support team at info@maap.cc and they'll be able to help you out. We'll share your feedback on sizing too! Best, MAAP Support

Posted 2 years ago

“Bought two Tee's - "Evade Tees" - both size Large, but two different fits... I had an idea they might be as the two images of the models in the Hena and Blue looked to have two different sleeve lengths in the pics and I assumed they were both wearing mediums.. I'm ok with it, I like both fits, but I would expect most people would question it Maybe its why they were on sale..”

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Posted 2 years ago

“I have always loved the MAAP kits. It’s all I wear. I cycle roughly 4 to 5 hundred kms a week so I use a lot of outfits. MAAP has it all!”

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Posted 2 years ago

Thanks for the kind words and awesome review, Mandy! We love to hear this! Happy holidays!

Posted 2 years ago

“The best choice!”

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Posted 2 years ago

“Great products! The service (thereturn policy!) is not quite up to the standards consumers / I might be used to.”

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Posted 2 years ago

Thank you for your feedback. We appreciate your input and will consider your comments as we continue to improve. If you have any further suggestions or concerns, please don't hesitate to contact us.

Posted 2 years ago

“Good, but very expensive”

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Posted 2 years ago

“Great service and apparel very good quality. My only complaint is not being able to bring items into a store when they are bought online.”

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Posted 2 years ago

Thanks for your review and feedback, John! We will absolutely take your feedback on board as we work towards improvements in the future.

Posted 2 years ago

MAAP is rated 4.6 based on 3,299 reviews