MAAP Reviews

Name: MAAP
Address: Suite107, 204 Ingles Street, Port Melbourne, Victoria
Rating: 4.62

4.6 Rating 3,899 Reviews

91 %

of reviewers recommend MAAP

4.6

Based on 3,899 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good gear but expensive.”

Helpful Report

Posted 2 years ago

Thanks for the review, Azhar! We'll share your feedback with the relevant teams. Give us a follow on our socials to be sure to be kept in the loop with any sales we have too.

Posted 2 years ago

“Generally i am satisfied with the purchase i made, but it seems like the actual colour of the product doesn’t match on the screen. It is way darker than i expected”

Helpful Report

Posted 2 years ago

Thanks for your review, Saenansul! We are sorry to hear the colour was not what you were expecting. If you reach out to the team at info@maap.cc with a photo the MAAP Support team will help you out here.

Posted 2 years ago

“As usual, MAAP provides top-tier products. Overall, MAAP's still the best. I just hope they lower the minimum amount to purchase for free delivery.”

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Posted 2 years ago

“Fast shipping edge out premium price tags.”

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Posted 2 years ago

“It was the 3d time I ordered from the company, there was a wrong delivered item but the support team was very helpful and arranged immediately the shipping of the ordered product. So very good experience so far and very satisfied with the products. Keep up the good job”

Helpful Report

Posted 2 years ago

We're so glad to hear the MAAP support team took great care of you resolving the issue with the wrong item. Thanks for your review and support, Elisavet!

Posted 2 years ago

“Quick to receive”

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Posted 2 years ago

“The long sleeve jersey is buttery soft and fits beautifully. The colour is very pretty. Duty charges were a little rough.”

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Posted 2 years ago

“Ships with no tax and shipping charge.”

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Posted 2 years ago

“It was easy to order, however my order didn’t get processed for over 2 weeks after I contacted MAAP. The customer service agents were VERY helpful and got that addressed asap”

Helpful Report

Posted 2 years ago

Hi Jaclyn, Sorry you had an issue with your order! We have shared feedback on this so we can avoid this kind of thing happening in the future. We are very glad the MAAP Support team looked after you to get your your kit ASAP!

Posted 2 years ago

“Delivery was soon, Great!”

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Posted 2 years ago

We are glad to hear your order was speedy getting to you! Thanks for the support, Ae!

Posted 2 years ago

“Increase free shipping amount for ROW is too much, from $A 250 to 500. Even other hi-end brands like PNS, Assos, and Rapha does not have free shipping minimum amount of 500. $A350 or $A400 sounds reasonable or better for me. Hope you can review on this part. Thank you!”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We appreciate your input and will consider your comments as we continue to improve. If you have any further suggestions or concerns, please don't hesitate to contact us.

Posted 2 years ago

“Easy purchase, quick delivery”

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Posted 2 years ago

“Good quality product! However has been getting increasing expensive over the years unfortunately…”

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Posted 2 years ago

“Fantastic quality - keep it up.”

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Posted 2 years ago

“Great products and style. Disappointing there isn’t more emphasis on a rewards program for loyal customers.”

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Posted 2 years ago

Hi Aleks, Thanks for your review and feedback! We have been having some chats here at HQ about building our loyalty program, while we are not sure how far away it is yet it's definitely on the cards! Thanks for the feedback, we'll be sure to share it to keep the conversations about getting this live going! Best, MAAP Support

Posted 2 years ago

“I love MAAP products. The quality is exceptional, and I love the designs of all your products. Shipping has always been fast. My only gripe would be the pricing”

Helpful Report

Posted 2 years ago

Hi Benjamin, Thank you for your review and feedback. We appreciate your input and will consider your comments as we continue to improve in the future. We are glad that you love our designs and shipping timeframes! Reach out if there's anything more we can do to help you and our support team is right here ready to assist you.

Posted 2 years ago

“So far so good. The jersey size M was way too small, especially in the long sleeve cuff where could not get it over my hand. The Returns process seems Very simple and convenient so have sent off for an exchange 👍”

Helpful Report

Posted 2 years ago

Thanks for the review and feedback Tony! We're sorry this one was not a perfect fit for you. Hopefully your exchange will be the perfect fit. If you need any help with sizing reach out to our team at MAAP Support via live chat or email info@maap.cc and they are here to help.

Posted 2 years ago

“Comfortable and true to size size for the Jersey and bib shorts I purchased - amazing fabric and colour combo Cecile”

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Posted 2 years ago

Thanks, Cecile!

Posted 2 years ago

“I think your jerseis are too warm and I had to take it off and ride with my base layer”

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Posted 2 years ago

Thanks for your review and feedback, Oriol! For humid and hot weather we recommend going with any of our Pro Air Jerseys! These are constructed from lightweight, breathable, moisture-wicking materials to keep you as cool and dry as possible while out on the bike. Reach out to our support team if you need any help at all choosing the perfect kit for your riding conditions!

Posted 2 years ago

“Good, but shipping too expensive. Should be tiered based on distance.”

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Posted 2 years ago

MAAP is rated 4.6 based on 3,899 reviews