MAAP Reviews

Name: MAAP
Address: Suite107, 204 Ingles Street, Port Melbourne, Victoria
Rating: 4.61

4.6 Rating 3,299 Reviews

91 %

of reviewers recommend MAAP

4.6

Based on 3,299 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

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English

“I really like the cut and fit of the MAAP jerseys. My only criticism is that the colour range could be improved. Limited colours and many designs I don't really like, but perhaps other people do like them so personal preference only. Normal prices are too high for me so I only purchase during sale periods. But I do like the product very much.”

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Posted 2 years ago

“Great casual and performance apparel as expected. Increase in minimum order value to AU$500 for free delivery makes international orders less appealing though. This will incentivise me to purchase from a local dealer.”

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Posted 2 years ago

Thanks for the review and feedback, Kasster. We'll take your feedback onboard around the shipping. Thanks for taking the time to share it.

Posted 2 years ago

“I enjoy cycling with your products. I would say, it's difficult to choose a size and I don't realize which size suits me still now. I hope to wear your products and have advice before I buy. Please make MAAP shop in Tokyo Japan.”

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Posted 2 years ago

Thanks for the review and feedback, Yamashita and for taking MAAP out on the road in Tokyo! Our MAAP Support Team are here waiting to help you with sizing, you can reach them on live chat or at info@maap.cc We also have a stockist over there incase you want to pop there to try out some kit: Y's Road Kawasaki Kawasaki Mid Mark Tower 2-10-2, Isago, Kawasaki Ward, Kawasaki, Kanagawa 210-0006 Japan. Hopefully one day we can get a MAAP LaB over in Tokyo! Your feedback will be shared. Thanks for the support.

Posted 2 years ago

“bought a bundle from MAAP on-line. Love their clothing. Staff very helpfull. My favourite brand.”

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Posted 2 years ago

“Nice design and after market service”

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Posted 2 years ago

“Great warmth for 5-15C in Denmark”

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Posted 2 years ago

“The medium size feels a bit smaller this time”

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Posted 2 years ago

“I'll start off by saying I like MAAP's products a lot. It's probably my favourite kit right now. I've ordered from MAAP a couple times directly during their archive sales. DHL has been the courier both times and they are very bad at calculating tax and duties so both times I've had to self clear my package (which is very time consuming). This also stems from the fact that MAAP puts the full retail MSRP on the invoices and not the discounted price. Since I'm located in Canada the charges for duty and tax are exorbitant...so you usually end up only saving a little relative to local cycle shops prices. It would be nice to a. Have the correct MSRP put on the invoices b. Not use DHL or c. Have an all inclusive service like Rapha (where I presume they are registered to pay Canada HST).”

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Posted 2 years ago

“My first MAAP and very happy with the fit and comfort. The look is simply beautiful.”

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Posted 2 years ago

“Last transaction was through online platform. I think one thing to improve on is the colour from online vs real life. It is difficult to capture colours of garments most times but if somehow you can perfect them that would be great. Sometimes garments arrive and it’s either a lot lighter or darker in the colour compared to online photos”

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Posted 2 years ago

Thank you for your feedback. We appreciate your input and will take your comments into consideration as we continue to improve our product/service. If you have any further suggestions or concerns, please don't hesitate to contact us.

Posted 2 years ago

“Training bib is very well made. Strong grippers keep the legs in place. Chamois is just 'ok'. for the money expected better Purchased size S per sizing chart (184cm, 68kg) which is a very firm fit but comfortable”

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Posted 2 years ago

“Very very good”

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Posted 2 years ago

Thanks for the review, Koon!

Posted 2 years ago

“As usual the difficulty with online sports apparel is getting the sizing right. After contacting MAAP for advise they recommended a size M jersy but I went with my instincts and ordered a L and found this to be a close fitting garment so all went well. Basing my decision off the chest measurement proved to a better choice for my frame.”

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Posted 2 years ago

“My order arrived within 2 days of ordering”

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Posted 2 years ago

“There is no denying you make quality products. However, I bib does not spell value for money for $400 and a jersey should not cost $245 … keeps going up up and up . But what do I know, I’m the idiot who keeps buying your stuff. Might not be for long though Pedal Mafia price point is more palatable and just as good 🤷‍♂️”

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Posted 2 years ago

Thank you for taking the time to do the review Peter. We appreciate your input and will take your comments into consideration as we continue to grow. Thanks for all of your support.

Posted 2 years ago

“Although the shipping is express the package took a long time to despatch. The garments are extremely high quality and worth the money. Sizing runs a little large.”

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Posted 2 years ago

“Love the fabrics and look, but the sizing is very small.”

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Posted 2 years ago

“I purchased some winter kit from the archive sale. website was easy to navigate. The order took 5 days to process but was delivered within 2”

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Posted 2 years ago

“シンプルなデザインに豊富なカラーバリエーションと、上質な生地と機能が気に入っています。”

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Posted 2 years ago

“My latest experience was awesome thanks to the rapid delivery, a huge improvement on the previous shipping times.”

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Posted 2 years ago

MAAP is rated 4.6 based on 3,299 reviews