MAAP Reviews

Name: MAAP
Address: Suite107, 204 Ingles Street, Port Melbourne, Victoria
Rating: 4.64

4.6 Rating 2,755 Reviews

91 %

of reviewers recommend MAAP

4.6

Based on 2,755 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The quality of your gear is awesome and looks so good. I'd buy so much more if it wasn't so expensive! I guess that's why it's so good.”

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Posted 2 years ago

“Order was processed quickly and arrived soon thereafter even coming to Canada”

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Posted 2 years ago

“I love MAAP bibs and will wear no other. For reference, I am 5'8". 145 pounds and the bibs fit true to size (I wear a small). I love MAAP jerseys too, but they run small!!! I have broad shoulders and I need an extra large. MAAP is my go-to for all my gravel and road adventures.”

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Posted 2 years ago

Thanks for your review and feedback, Michelle!

Posted 2 years ago

“Good customer service, most notably the quick responses and the trust factor. A company that places a great deal of trust in its customers is rare these days and so MAAP should be commended for their trust in providing services to me. Keep up the good work.”

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Posted 2 years ago

Thanks for the support and review, Glenn!

Posted 2 years ago

“Hey Gang, The quality of your gear is unmatched. It's a treat to open up a box full of premium kit. My order was shipped very quickly in two parcels. Unfortunately one went AWOL for a few days but that was the fault of the carrier, not MAAP. After spending $1500 in one order, I'm just wondering what it takes it takes to get a freebie out of you guys!? An old stock bidon or even a sticker goes a long way towards brand loyalty. That being said, MAAP is the only brand I'll wear. Ride on!”

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Posted 2 years ago

Hi Michael, Thanks for the review and for the feedback! We will take all of your feedback onboard and share it, you have some great ideas! Thanks for your support and review. Happy riding out there!

Posted 2 years ago

“The kit that I ordered is incredible every piece that I now own I love. However, the only thing that was a bit slow was the time to dispatch and deliver the items, I placed the order on the 9th (Tuesday) and the order was only dispatched the 15th (Following Monday). Not a huge deal but definitely could be better.”

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Posted 2 years ago

“Big fan of all the products I have purchased. Great quality and super comfortable. My only feedback would be regarding the sizing in the womens range. I sit around a size 16AU. And the womens XL’s are still a very small fit. I usually have to wear a mens. Which are still comfortable, but anatomically vary. I see there are a few things that come in and XXL now - this is great! Love the product!”

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Posted 2 years ago

“Please improve your system, me and some of my friends order the sale items and we paid already end up no more stocks, this happens few years ago with me and until now still happening with your system? really? you are better than that MAAP you are very popular already and seems successful but this basic updating your stocks in your system you cannot improve? Very wrong and annoying for customers. Goodluck!”

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Posted 2 years ago

“Efficient at addressing issues, and delivery is fast as usual. Products, however, seems to have some flaws - I've got loose threads upon a couple of wash, and dangling bib's reflective strips after first wash”

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Posted 2 years ago

“not bad, cool, good communication,”

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Posted 2 years ago

“Great work.”

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Posted 2 years ago

“Amazing jersey and delivery. There is a small scuff on the jersey I recieved though. Excited to be a part of the MAAP fam.”

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Posted 2 years ago

Hi Bria, Thanks for taking the time to share some feedback on your recent order! We will get our customer service team to reach out to help you with the issue with the Jersey. We are thrilled to have you as a part of the MAAP fam!!

Posted 2 years ago

“There was an inventory mix-up and the item I ordered was actually out of stock. However I received a prompt email update and the other items were received as ordered.”

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Posted 2 years ago

“Everything is good but things are always slow to ship out.”

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Posted 2 years ago

“Very good”

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Posted 2 years ago

“Delivery process ever so smooth”

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Posted 2 years ago

“I'm always a fan of Maap. but this round the jersey seems like having some size difference, it seems bigger than in the past.”

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Posted 2 years ago

Hi Benny, Thanks for being a fan of MAAP! Thanks for the feedback on the product, we will share it with our product team to consider for the future.

Posted 2 years ago

“Buen servicio al cliente: contestan a la información solicitada y el reembolso por devolución es rápido.”

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Posted 2 years ago

“Limited seasonally relevant sizing and colours is the only reason I didn’t rate a 5. Otherwise, everything else is smooth.”

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Posted 2 years ago

“Very responsive, top quality gear, expensive”

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Posted 2 years ago

MAAP is rated 4.6 based on 2,755 reviews