MAAP Reviews

Name: MAAP
Address: Suite107, 204 Ingles Street, Port Melbourne, Victoria
Rating: 4.63

4.6 Rating 2,911 Reviews

91 %

of reviewers recommend MAAP

4.6

Based on 2,911 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

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English

“Exceptional as always. Had to swap a product, and it was seamless and quick af.”

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Posted 1 year ago

“Shipping and curtom fees is a problem. The quality and fit is good. The zipper and the poor finishing on the back of the zipper is very basic.”

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Posted 1 year ago

“Arrived so fast.”

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Posted 1 year ago

“First of all, I found MAAP gear marvellous. I’ve been recovering from long COVID for some months and now I can finally cycle a bit again. I purchased new MAAP gear to motivate myself. It’s super comfy gear that boost my confidence and pleasure while biking, although I still have to cycle nice and easy pace.”

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Posted 1 year ago

“In love with the MAAP shirt 🖤. And thank you for the quick service !! 👌🏻”

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Posted 1 year ago

“Very quick order turnaround, package was well-protected, product arrived in impeccable shape.”

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Posted 1 year ago

“its way too tight. i need to send this back.”

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Posted 1 year ago

“I have being buying maap apparel for years but recently my last purchases were very frustrating the 2 jerseys I bought size medium the exact size and model of the ones I own fit me terribly! There were definitely changes in the sizing or model. I tried a small size but it ran short…don’t know what to do…”

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Posted 1 year ago

“I've bought few other stuff from the online shop and things always ran smooth, until the last order in June. The package had been returned and I couldn't get in contact with customer service via email at all. After few weeks I contacted MAAP on Instagram per message and someone from the team reacted promptly. I received a refund and then I placed a new ordered. Very happy how it turned out!”

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Posted 1 year ago

“No problems what so ever. Good contact, good quality”

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Posted 1 year ago

“Everything is good except laundry shrinkage at first wash. I used cold water with soft detergent only.”

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Posted 1 year ago

“The reply to the email is very slow.”

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Posted 1 year ago

“Received my new favourite knicks one business day after ordering. This was a pleasant surprise as I usually allow a week for Maap orders to show up. Keep up the good work Maap.”

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Posted 1 year ago

“Thermal long sleeved training top - ticks all the boxes for riding in 7-15 degrees. Watch the sizing - I am 82kgs and 178cm but chose a large due to my larger chest size and glad I did. If you are endomorphic rather than ectomorphic in shape, size up. Chest size more important than height.”

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Posted 1 year ago

“Outstanding delivery service (1 working day) and excellent quality gear. Highly rated!”

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Posted 1 year ago

“MAAP has made great products since day one and customer service is top notch. I’ve been a loyal fan for a few years. However, the minimum order for free international shipping has increased and this makes it hard for Singaporeans to order from Maap. Suggestion to reduce minimum order to 350AUD instead of 500AUD for free shipping, as tax will be imposed onto Singaporeans anything above 400. With the reduction, I’m sure orders will increase. Hope I make a valid point. Thank you MAAP once again for making high quality cycling products !”

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Posted 1 year ago

“My order was extremely easy and quick to use. I live in a country town in NSW and my garment arrived within 4 days of ordering. I couldn't be more impressed with the whole process. The size I ordered had to be returned for a different size and the new item arrived again so quickly. Super impressed.”

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Posted 1 year ago

“Really good customer service and options for exchanges/returns. My exchange was seamless, easy to post back and really loved having my exchange shipped as soon as my return item was at the post office instead of having to wait for my item to be returned and then shipped.”

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Posted 1 year ago

“Great product with next day delivery… couldn’t be happier”

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Posted 1 year ago

“Very happy with the quality”

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Posted 1 year ago

MAAP is rated 4.6 based on 2,911 reviews