MAAP Reviews

Name: MAAP
Address: Suite107, 204 Ingles Street, Port Melbourne, Victoria
Rating: 4.62

4.6 Rating 3,671 Reviews

91 %

of reviewers recommend MAAP

4.6

Based on 3,671 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

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English

“I've tried a lot of brands during my cycling days and I think I've found the kit that fits me best. MAAP is really outstanding when it comes to garments and fit in my opinion - and in each kit drop I usually find at least a few styles that I really like.”

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Posted 11 months ago

“Perfect, fast shipping. Apparels are top notch quality, as per usual.”

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Posted 11 months ago

“The custom charge me 40 % . That the discount is not enough. The shipping shall inform custom charge fee before orders. Br,”

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Posted 11 months ago

“The Maap Kit is the best value for money kit around, end of story.”

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Posted 11 months ago

“All was good. Maap is a pricey brand but you get what you pay for”

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Posted 11 months ago

“Products are excellent the only thing that could be improved is the cost of postage- I don’t believe you need to post express post - so bring the cost down and post regular post. Cheers”

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Posted 11 months ago

“Top quality gear. Highly recommended!”

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Posted 11 months ago

“As always, A+ experience. Timely delivery and great products”

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Posted 11 months ago

“A smooth as it always is, fast and no hassles”

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Posted 11 months ago

“Great gear.”

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Posted 11 months ago

“One of the most durable kits I've owned, great quality and finish. Comfortable on the bike and looks great too. Their repair program is a god send for a clumsy rider like myself.”

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Posted 11 months ago

“Incredibly comfortable, resilient and fashionable.”

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Posted 11 months ago

“Hope the free shipping be back to 200 AUD instead of 250 AUD”

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Posted 11 months ago

“Great gear and quick delivery”

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Posted 11 months ago

“Prompt responses, great communication. helpful staff.”

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Posted 11 months ago

“BEWARE! Duties and taxes are not included in the price...”

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Posted 11 months ago

“I have purchased a MAAP Jersey and Maap Bibshorts recently. I nwore them while riding through France and Italy and found them to be of great quality. The jersey was comfortable and the bib shorts didn't move.”

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Posted 11 months ago

“Quality made garments and a good choice of colours to suit your style. With the help of the sizing chart my bibs and jersey fits perfectly.”

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Posted 11 months ago

“This is a bit of a mixed review, and I truly don’t want this to come across the wrong way. I’m a long-time fan of the MAAP brand and ended up purchasing two items via the recent online sale but only after two disappointing in-store experiences at the Melbourne Lab store. Let me start by saying, I work in sales myself, so I always look at situations like this as a learning opportunity. I hope the feedback is received in that spirit not as a complaint, but as a chance to improve the customer experience. A few weeks ago, I walked into the store ready to buy three items: a Draft Vest, white socks, and a neck warmer. I’d done my research, had a $75 Strava voucher from a completed challenge, and was ready to make a purchase. I was greeted by a friendly team member who informed me the Draft Vest wasn’t in stock but offered alternatives like the Flow and Atmos vests. The Atmos was significantly more expensive, but I appreciated the upsell again, I’m in sales, so I get it. After some discussion, I decided on the Flow Vest in white, which also wasn’t in stock. The team member suggested the women’s version, but I passed on that option. We headed to the counter, and I was ready to buy the socks and neck warmer, then asked if I could also pay for the vest to use my voucher. I was told I’d have to wait until the vest came in later that week. Fair enough I left everything aside and was told I’d be contacted once it arrived. Friday came and went no call or email. I had a ride planned that weekend and decided to pop back in. The vest hadn’t been unpacked yet, but I thought I’d grab a new jersey instead. I found the Training Thermal LS Jersey in Rhubarb, loved it. No Mediums on the shelf, so I asked at the counter if they could order one in and let me pay on the spot to use the voucher. Again, the answer was no. So in the end, I just paid for the socks and neck warmer. To this day, I still haven’t been contacted about the vest or the jersey coming in. From a sales perspective, this was a real missed opportunity. I walked into the store twice, ready to buy, and couldn’t complete the sale either time. I was always taught to close the deal especially when the customer is standing there, ready to spend. Yes, I did end up purchasing the items later during the online sale and in the end, I got a better deal but that only happened because the in-store experience didn’t follow through. I’m sharing this not to be negative, but because I genuinely care about the brand. I want to see MAAP thrive. But experiences like mine could turn new customers away, and that would be a shame. Thanks for taking the time to read this.”

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Posted 11 months ago

“I must say so far it has been disappointing. I ordered some Jayco Alula bib shorts, Jersey and socks. The shorts never came. I rang up to find out why and they said they haven't got that size. When I ordered everything the shorts were available and were part of the order. So I returned the jersey and changed my order to the World Tour Team Jersey and Bib shorts. All sizes available and confirmed by Maap staff. When my order arrived the the Jersey was correct but no Bib shorts. Instead of the Bib shorts I ordered I got a long sleeve Jersey - Aether Pro Air LS Jersey. Now the Bib Shorts are unavailable online anymore ! This is very frustrating and disappointing. It really is a shame as I really like Maaps quality and design. I'm not sure what is happening now in regards to getting these World Tour Team Bib Shorts Evo but it doesn't promising. Your staff are looking into it.”

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Posted 11 months ago

MAAP is rated 4.6 based on 3,671 reviews