MAAP Reviews

Name: MAAP
Address: Suite107, 204 Ingles Street, Port Melbourne, Victoria
Rating: 4.62

4.6 Rating 3,905 Reviews

91 %

of reviewers recommend MAAP

4.6

Based on 3,905 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It's amazing how my new Alt_Road Bibs make my rides so enjoyable. I rode with them to the beach in Venice and on the steep climbs of prosecco region. They performed so well, they're so comfy, and love the practicality of the pockets. ah, they look super cool too. Thumbs Up.”

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Posted 1 year ago

“Excellent product with excellent customer service and follow up”

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Posted 1 year ago

“Very easy to shop online and super quick delivery”

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Posted 1 year ago

“Hi MAAP team, I submitted a support request (#250139) on June 1st regarding a defective Team Bib Evo I received, and I also attached photos by email. Unfortunately, I haven’t received any reply yet—not even a confirmation from your support staff. Could you please help escalate this or let me know how I can get assistance? I’ve always trusted your brand, so I hope this can be resolved properly. Thank you, HUANG”

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Posted 1 year ago

“Always great post purchase service. Keep it up!”

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Posted 1 year ago

“High quality products that feel great and fit me well.”

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Posted 1 year ago

“Hello, I just received my order and I had to pay $60 in customs fees. I was completely unaware of these fees... which I find extremely expensive in addition to the shipping fees I paid. Is it possible to get a refund for the customs fees? Thank you.”

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Posted 1 year ago

“Quick delivery, lovely jersey. The only thing I’d change is the tightness of the waistband. The elastic isn’t very expandable so it’s a slight tight squeeze. Other brands have more forgiving waist bands!”

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Posted 1 year ago

“..........”

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Posted 1 year ago

“Overall with any of the products I have purchased has above expectations. The fifth quality of materials is excellent. Also, the design is great as well.”

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Posted 1 year ago

“Love the jersey- great quality material and workmanship. Only issue it’s super tight, I mean I bought a training jersey hoping to have a little more relaxed fit. Im 167 tall 70kg, bought a medium. It fits but feels super tight. The length is already marginally long, so a large size would be too large. Dunno the solution. Still love the jersey. Wanted a good quality jersey for a long time and I am not disappointed”

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Posted 1 year ago

“I haven't received my order yet. Shipment tracking has been stuck since 25 May, as received by the shipper after custom inspection and ready for delivery”

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Posted 1 year ago

Hi Farida, Thanks for getting in touch to let us know about the delay, 7 days post customs clearance does seem way too long. We're going to investigate this and one of the team is contacting you directly today with some options to get your order to you quickly.

Posted 1 year ago

“Customer service is phenomenal - justifies the price of the product”

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Posted 1 year ago

“I input the incorrect sipping address to my order. It would be helpful to my able to update the shipping address on the site as it was shipped before the helpdesk could help :) AusPost then mucked up the redirect and returned to sender (not Maap's fault). I've raised the last bit with Maap' help desk :)”

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Posted 1 year ago

“Good product, high quality, relatively fast shipping.”

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Posted 1 year ago

“The buying process is ok The refund that I try to do is really not an easy process The product is good”

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Posted 1 year ago

“Molto bene, faccio fatica a trovare rivenditori. Grazie mille Traduzione in italiano, grazie”

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Posted 1 year ago

“Great. Prompt delivery. Epic service as usual and great kit”

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Posted 1 year ago

“Courteous and efficient with return. Friendly and helpful”

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Posted 1 year ago

“Easy to order, freight on time. Fit always consistant, excellent quality Cycling clothing. Have been wearing Maap for over 10 years, it lasts. Casual riding and racing, both mountain bikes and road bikes. I have tried cheaper alternatives, but cannot compare, I always come back.”

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Posted 1 year ago

MAAP is rated 4.6 based on 3,905 reviews