MAAP Reviews

Name: MAAP
Address: Suite107, 204 Ingles Street, Port Melbourne, Victoria
Rating: 4.62

4.6 Rating 3,671 Reviews

91 %

of reviewers recommend MAAP

4.6

Based on 3,671 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

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English

“I ordered a new kit and the bib seams unravelled after an hour of use in multiple spots. Since then I’ve completed your returns form but have not heard anything. My feedback would be to have better communication on returns with timelines - right now it feels like I’m waiting indefinitely to hear if a replacement kit will be sent & now I’m out of pocket a solid amount of money.”

Helpful Report

Posted 9 months ago

“Your sizing is completely rediculous. I've ordered a vest size XXL, even though your website sizing recommendation has me at L-XL. Most of my Rapha clothing is XL. I can't even zip the vest up over my chest. I ended giving it to a friend, who wears Small-Medium clothing and it fitted him perfectly - that is with some room to breathe, rather than like a wetsuit that you people seem to think is a comfortable fit for cycling. We're not all built like Vingegaard! I will not be buying and Maap in the future.”

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Posted 9 months ago

“I love MAAP clothes a lot. However, due to a high price i only buy them at sales. Anyway everything goes perfect: super quick shipping and help by return/ exchange. Quality never dissaponts”

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Posted 9 months ago

“Best cycling kit available for money. Full stop.”

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Posted 9 months ago

“Maap ist für mich eine sehr hochwertige und luxuriöse Marke. Hat sehr viel Style hat auch sehr viel Präsenz und bringt für mich immer einen hohen Standard mit sich und setzt auch Trend”

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Posted 9 months ago

“Return was easy.”

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Posted 9 months ago

“Fairly quick delivery and always nice items.”

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Posted 9 months ago

“Great experience, fast delivery”

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Posted 9 months ago

“They do not accept returns for refunds, which is a legal requirement in the EU. Stay away and buy from a store that respects return policies.”

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Posted 10 months ago

“add buy now pay later for customers who wish to avoid credit cards”

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Posted 10 months ago

“Great service, quick respond”

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Posted 10 months ago

“Fast delivery, really good products!”

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Posted 10 months ago

“Had issues with sizing , changed over in days . Made it really easy !”

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Posted 10 months ago

“Great to deal with and ship items quickly”

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Posted 10 months ago

“Incroyable. Tous les produits MAAP sont top ! Coup de cœur pour la catégorie Alt Road.”

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Posted 10 months ago

“Great quality and customer service all around.”

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Posted 10 months ago

“Was skeptical switching to Maap for a while. Had a few bits but never fully committed. Then you brought out the race line. And boy, what a kit. The race bibs fit incredibly. And the jerseys! Very well cut, light, no flapping. Love the deep neck line, so comfortable.”

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Posted 10 months ago

“I purchased several items one of which was the incorrect size. I had it exchanged and it was a straightforward process and such a pleasure to deal with the lovely company thank you”

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Posted 10 months ago

“High quality gear and always fits just right. I am always looking forward to new drops!”

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Posted 10 months ago

“Ordered 2x Solar Pro Race Jerseys. Straight out of the packet the stitching was coming undone ad the base of the zipper. Submitted a return claim and got issued a new jersey, whilst keeping the original one. I had the jersey repaired at an alteration shop as the replacement wasn’t going to arrive before heading away on leave. Since owning the 2 jerseys I have done 543km in them and the logos are peeling or have peeled off on both jerseys aswell as the stitching is coming undone at the pockets on the one I hadn’t had repaired.”

Helpful Report

Posted 10 months ago

MAAP is rated 4.6 based on 3,671 reviews