MAAP Reviews

Name: MAAP
Address: Suite107, 204 Ingles Street, Port Melbourne, Victoria
Rating: 4.63

4.6 Rating 2,904 Reviews

91 %

of reviewers recommend MAAP

4.6

Based on 2,904 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

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English

“Quick to respond”

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Posted 10 months ago

“Delivered fast. Bibs are perfect. Normally, I ahve size M, so ordered M as well. Lenght is okay, it is more tight than different brands, but it is not the problem, moreover it is prefered.”

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Posted 10 months ago

“Buying experience is good, the size choosing system is fantastic. if they shipping cost can be reduced, it will be even better”

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Posted 10 months ago

“best in class online experience and customer service”

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Posted 10 months ago

Thank you so much for your kind words Anthony! We're thrilled to hear that you had such a great experience with our product/service.

Posted 10 months ago

“Nice clothes! Hope to be able to express directly to mainland China in the future”

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Posted 10 months ago

“Package on time, everything was fine”

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Posted 10 months ago

Thanks for your positive review, Lukas!

Posted 10 months ago

“Super quick delivery, no nonsense in the package, slick product!”

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Posted 10 months ago

We love to hear it, Jenny! Thanks for your positive review!

Posted 10 months ago

“Great product, fast delivery”

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Posted 10 months ago

Thanks for your positive review, Kevin!

Posted 10 months ago

“Very good!”

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Posted 10 months ago

Thanks for the kind words, Jing-Yi!

Posted 10 months ago

“I love the pink bibs! Such a fab colour and Maap fit always reliable! Rocked them on my Sunday ride and swear I cycled faster in them!!!! 🤣🤣🤣”

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Posted 10 months ago

Thanks for leaving such awesome feedback, Kate! We're so happy to hear you're enjoying your MAAP pieces.

Posted 10 months ago

“The alt jersey is a good fit and keeps me warm during freezing temperatures”

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Posted 10 months ago

Thanks, Tracey! We're so happy to hear you're enjoying your MAAP pieces. We appreciate your support!

Posted 10 months ago

“Super friendly crew! Great products as usual”

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Posted 10 months ago

Thank you for the awesome feedback, Zhang!

Posted 10 months ago

“maap is on the expensive end of equipment, but boy those gradient jerseys feel like gold”

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Posted 10 months ago

“the merino sockes very quickly developed holes aroudn the ankles... it was sad on quality”

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Posted 10 months ago

“Great bibs, and all the kit.”

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Posted 10 months ago

“Exellent, as always!”

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Posted 10 months ago

“Excellent quality as always.”

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Posted 10 months ago

“Sent an email to customer support regarding the quality on a pair of bib I purchased, With photos of sub standard stitcing on leg gripper finishes (birdnest of cotton) and unfinished (cut off) cotton. The garment also had threads exposed in the top of the shoulder strap. Here is the response from Martina; Thank you for reaching out.I have just shown the attached pictures to our production team, who have advised that the fraying is coming from some "finish" stitches, that are easily subject to fraying due to use and wash. Those stitches have no structural impact on the overall bib, which means that it should be durable and have no future issues. Please get in touch in case the bib deteriorates and we will promptly offer a replacement. 1. In relation to my contacting support services, it wasn't to get carification that the garment wouldn't fall apart after use or washing, it was that it was not to a standard which I expected for paying $355. 2. I advised in my contact email that I requested to return and item be replaced which was ignored. The order number was MAP-166278”

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Posted 10 months ago

“MAAP has been very responsive with great customer service.”

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Posted 10 months ago

“Fantastic customer service after the wrong size shorts were delivered on my recent order.”

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Posted 10 months ago

MAAP is rated 4.6 based on 2,904 reviews