Magazines Direct Reviews

Name: Magazines Direct
Address: Rockwood House, Perrymount Road, Haywards Heath
Rating: 1.13

1.1 Rating 238 Reviews

3 %

of reviewers recommend Magazines Direct

1.1

Based on 238 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 3%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Magazines Direct:

Magazines Direct is your favourite magazines at great prices including Marie Claire, Woman and Home, Ideal Home, Golf, Nuts, NME, Uncut, InStyle, Livingetc, Wallpaper. Visit magazinesdirect.com. IPC Media produces over 60 iconic media brands, with print alone reaching almost two thirds of UK women and 42% of UK men – almost 26 million UK adults.

Visit Website

Phone:

0844 848 0848

Email:

IPCsubs@quadrantsubs.com

Location:

Rockwood House, Perrymount Road
Haywards Heath
RH16 3DH

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Magazines Direct 1 star review on 27th September 2024

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered 7 single issues of different magazines which were a great bargain as they were a lot cheaper than in the shops. They took three weeks to arrive but we have had some postal strikes. They all arrived together and in great condition. Personally, I am very pleased. Thanks!”

Helpful Report

Posted 2 years ago

“No complaints, surprised to see so many negative reviews tbh. Ordered PC Gamer and got all the issues so far.”

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Posted 2 years ago

“Ordered 4 Total Film single editions in December - nope, we only send you 2, then told to reorder, nope, no longer available. Order another set... same story.... fail to arrive, resent those - and still haven't arrived in Australia. I then ordered another single edition.. and well.. would you guess that it again hasn't arrived. They take your order, but there is NO EMAIL to state that it has been sent. There CASE MANAGEMENT system is rotten. What is wrong with this company ? The previous company that Total Film used was 200% better.”

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Posted 4 years ago

“It hasn't made me happy because royal mail is not delivering the tv magazines able they are useable.in fact we are not receiving anything in Horsham at all It's not your fault”

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Posted 4 years ago

“I ordered the Gardeners World magazine for May (the value bumper issue with free seeds) and it arrived within 2 days. Very quick service. I ordered it Sunday night and had an email on Monday saying it had been dispatched, and it arrived on Wednesday.”

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Posted 5 years ago

“Very helpful chap. Excellent service!”

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Posted 7 years ago

“Update on my recent review: Magazine Direct have contacted me and refunded the extra payment. This shows that perhaps they are listening. We’ll done to their team for acting swiftly.”

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Posted 3 years ago

“My experience with Magazine Direct has been a horrific ordeal. I subscribed to both Guitar Player and Guitar World months ago and have not received a single issue of either magazine, nor the t-shirts that was part a promotion. I've emailed several times and mostly got generic responses. I don't even have opportunity to talk someone about trying fix this problem. When these magazines deliveries were run by future media I had no such problems. I'm totally disappointed with this company. Hopefully, I'll may be able to get my money back. I don't want to ever deal with this company again.”

Helpful Report

Posted 4 years ago

“They’ve not made me at all happy, as I continue to receive a magazine I never actually requested or signed up for. And I used the email address, under ‘contact us’, which then came back as,’ Address not found’. So more waste of time, as I continue to receive a magazine I never wanted and wouldn’t have subscribed too! So I am less than happy!!😖”

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Posted 5 years ago

“Avoid Magazines Direct — Poor Service and No Accountability I ordered a digital magazine in April 2025. Due to an email mismatch (which I identified and reported immediately), I couldn't access my purchase. Despite multiple emails and assurances that the issue was resolved, I never received access to the magazine. Eventually, they stopped responding altogether. I had to escalate the matter to PayPal to obtain a refund, which was granted due to non-delivery. Magazines Direct may be fine when everything works, but if any problem arises, expect scripted responses, no real resolution, and no accountability. Very disappointing service. I would not recommend based on this experience.”

Helpful Report

Posted 2 months ago

“They show nothing but contempt for their client base. A subscription was paid twice in error five months ago, and despite agreeing this was the case, and despite a handful of requests they have failed (refused?) to make any repayment. Legal action seems to be my next step as contacting directors there has produced no results. Beware this company if you are considering a regular subscription.”

Helpful Report

Posted 8 months ago

“This company does not even deserve 1 star, but it's required to leave a review. I had 2 subscriptions with them, one print and the other one went fully digital. I canceled the digital subscription so it wouldn't auto-renew. At the time of cancellation, I had 7 issues remaining on each subscription since I always renew them together. When they canceled the digital version also canceled the print magazine and removed all future issues from both subscriptions. Never, never, never use this company. They are dishonest and there is no transparency - you can't even see your billing history in your account, so you have no way to prove anything. I took a screenshot before the cancellation and it showed 7 issues were still on my prepaid subscription (see photo), but they refuse to acknowledge it so I'm out a good amount of money. Additionally, they will not allow you to download your magazines; you can only print 2 pages at a time. If you discontinue your digital subscription, you lose access to everything even things you already paid for. This should be illegal.”

Helpful Report

Posted 9 months ago

“Ordered two copies of a magazine end of June of a magazine that was out at that time but I could not locate a copy. Never received order, reached out to customer service, they said wait. Still didn't receive so reached out again, they said they resent order and checked address. Never received, they said wait 5 weeks. Never received. Wish I had looked at the reviews before sending them an order as sadly their actual business is to rip consumers off. Absolutely scam and fraudulent company.”

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Posted 10 months ago

“Ordered How it Works on 9th May - now 16th August and after numerous promises that its been re-ordered and will arrive within 10 days etc we have yet to receive any magazines. I can only conclude MD are grossly incompetent or are scammers”

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Posted 10 months ago

“It's been over six months.....SIX MONTHS since my order was placed and they are JUST NOW offering a refund.”

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Posted 1 year ago

“I asked for my account to be paused whilst i was other of the country, I had just paid a recent DD so I had 12 weeks remaining. When I returned to the U.K. they started the subscription and charged me for another 12 weeks, so I got in contact and they refunded me, but then they also paused my account as i didnt receive a magazine for two weeks, so I emailed again to get it started. 4 weeks later the same thing happens again, I get charged (even though I had 4 weeks remaining), and then had to contact again for a refund. I didnt get a response for days so I asked them to respond by a certain date or I would be cancelling, they responded by cancelling my account anyway, although that isnt want I asked. I am still to receive the remaining 4 weeks, or a refund for these magazines.”

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Posted 1 year ago

“I just got scammed. Order placed as the BBC said this is where to get the book. Wish I had not. Told my wife who said she had just got the same book for me for xmas. Emailed the company within 5 minutes of placing the order asking to cancel. No reply. emailed the following day. No reply. Same the next day. Got an email "we are preparing your order" replied asking them to cancel but no reply. Emailed the next day. Got an email a few hours later saying they have just posted the order, then a whole pile of emails offering discounts and other offers (spam). Book received, can't find a way to return the book so emailed them to find out how, I do not expect a reply as they have not responded to any yet. May have to bite the bullet on this one.”

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Posted 1 year ago

“I purchased two limited edition Halloween Metal Hammer magazines on October 13. I had an issue once I realized that I had to change my shipping address as I used Paypal instead of my card and there was a huge issue there. I got told multiple times that my order "didn't exist" about 3-4 times, until I showed multiple pictures of bank statements showing that I had purchased these items, and even got a confirmation email. After this, I still never received a shipping notification and had been unable to create an account on the site to check on it myself for some god awful reason. Finally yesterday (11/7/23), one arrived. It was "packaged" in a thin plastic wrapping if you even want to consider it that, and the magazine is badly damaged. It is bent, has creases, and a huge tear across the front cover. Not to mention, the second one hasn't arrived yet, which one would think they would arrive at the same time. I can tell you, after all the trouble with "support" and the damage on the one I received, I am not purchasing from this company again.”

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Posted 1 year ago

“1 out of 3 issues received. Very poor customer service. Do not use”

Helpful Report

Posted 1 year ago

“Highly recommend not using this company. I subscribe specifically for issue 374. I got issue 373 and 375. They said they resent 374 but they didn't and now they're saying my subscription that I paid for didn't cover that issue. Rip off company with lousy customer support!”

Helpful Report

Posted 1 year ago

Magazines Direct is rated 1.1 based on 238 reviews