Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Magazines Direct Reviews

1.1 Rating 233 Reviews

3 %

of reviewers recommend Magazines Direct

Company Reviews

1.1

Based on 233 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 3%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Read Magazines Direct Reviews

About Magazines Direct:

Magazines Direct is your favourite magazines at great prices including Marie Claire, Woman and Home, Ideal Home, Golf, Nuts, NME, Uncut, InStyle, Livingetc, Wallpaper. Visit magazinesdirect.com. IPC Media produces over 60 iconic media brands, with print alone reaching almost two thirds of UK women and 42% of UK men – almost 26 million UK adults.

Visit Website

Phone:

0844 848 0848

Email:

IPCsubs@quadrantsubs.com

Location:

Rockwood House, Perrymount Road
Haywards Heath
RH16 3DH

Write Your review

Tell us how Magazines Direct made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Magazines Direct 1 star review on 8th November 2023

Magazines Direct 1 star review on 8th November 2023

Magazines Direct 1 star review on 14th May 2023

Magazines Direct 1 star review on 7th August 2022

Marcos R Ricardo

Magazines Direct 1 star review on 24th February 2022

Magazines Direct 4 star review on 6th August 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered 7 single issues of different magazines which were a great bargain as they were a lot cheaper than in the shops. They took three weeks to arrive but we have had some postal strikes. They all arrived together and in great condition. Personally, I am very pleased. Thanks!”

Posted 1 year ago

“No complaints, surprised to see so many negative reviews tbh. Ordered PC Gamer and got all the issues so far.”

Posted 1 year ago

“Ordered 4 Total Film single editions in December - nope, we only send you 2, then told to reorder, nope, no longer available. Order another set... same story.... fail to arrive, resent those - and still haven't arrived in Australia. I then ordered another single edition.. and well.. would you guess that it again hasn't arrived. They take your order, but there is NO EMAIL to state that it has been sent. There CASE MANAGEMENT system is rotten. What is wrong with this company ? The previous company that Total Film used was 200% better.”

Posted 2 years ago

“It hasn't made me happy because royal mail is not delivering the tv magazines able they are useable.in fact we are not receiving anything in Horsham at all It's not your fault”

Posted 3 years ago

“I ordered the Gardeners World magazine for May (the value bumper issue with free seeds) and it arrived within 2 days. Very quick service. I ordered it Sunday night and had an email on Monday saying it had been dispatched, and it arrived on Wednesday.”

Posted 3 years ago

“Very helpful chap. Excellent service!”

Posted 6 years ago

“Update on my recent review: Magazine Direct have contacted me and refunded the extra payment. This shows that perhaps they are listening. We’ll done to their team for acting swiftly.”

Magazines Direct 4 star review on 6th August 2021

Posted 2 years ago

“My experience with Magazine Direct has been a horrific ordeal. I subscribed to both Guitar Player and Guitar World months ago and have not received a single issue of either magazine, nor the t-shirts that was part a promotion. I've emailed several times and mostly got generic responses. I don't even have opportunity to talk someone about trying fix this problem. When these magazines deliveries were run by future media I had no such problems. I'm totally disappointed with this company. Hopefully, I'll may be able to get my money back. I don't want to ever deal with this company again.”

Posted 3 years ago

“They’ve not made me at all happy, as I continue to receive a magazine I never actually requested or signed up for. And I used the email address, under ‘contact us’, which then came back as,’ Address not found’. So more waste of time, as I continue to receive a magazine I never wanted and wouldn’t have subscribed too! So I am less than happy!!😖”

Posted 3 years ago

“It's been over six months.....SIX MONTHS since my order was placed and they are JUST NOW offering a refund.”

Posted 1 week ago

“I asked for my account to be paused whilst i was other of the country, I had just paid a recent DD so I had 12 weeks remaining. When I returned to the U.K. they started the subscription and charged me for another 12 weeks, so I got in contact and they refunded me, but then they also paused my account as i didnt receive a magazine for two weeks, so I emailed again to get it started. 4 weeks later the same thing happens again, I get charged (even though I had 4 weeks remaining), and then had to contact again for a refund. I didnt get a response for days so I asked them to respond by a certain date or I would be cancelling, they responded by cancelling my account anyway, although that isnt want I asked. I am still to receive the remaining 4 weeks, or a refund for these magazines.”

Posted 2 weeks ago

“I just got scammed. Order placed as the BBC said this is where to get the book. Wish I had not. Told my wife who said she had just got the same book for me for xmas. Emailed the company within 5 minutes of placing the order asking to cancel. No reply. emailed the following day. No reply. Same the next day. Got an email "we are preparing your order" replied asking them to cancel but no reply. Emailed the next day. Got an email a few hours later saying they have just posted the order, then a whole pile of emails offering discounts and other offers (spam). Book received, can't find a way to return the book so emailed them to find out how, I do not expect a reply as they have not responded to any yet. May have to bite the bullet on this one.”

Posted 5 months ago

“I purchased two limited edition Halloween Metal Hammer magazines on October 13. I had an issue once I realized that I had to change my shipping address as I used Paypal instead of my card and there was a huge issue there. I got told multiple times that my order "didn't exist" about 3-4 times, until I showed multiple pictures of bank statements showing that I had purchased these items, and even got a confirmation email. After this, I still never received a shipping notification and had been unable to create an account on the site to check on it myself for some god awful reason. Finally yesterday (11/7/23), one arrived. It was "packaged" in a thin plastic wrapping if you even want to consider it that, and the magazine is badly damaged. It is bent, has creases, and a huge tear across the front cover. Not to mention, the second one hasn't arrived yet, which one would think they would arrive at the same time. I can tell you, after all the trouble with "support" and the damage on the one I received, I am not purchasing from this company again.”

Magazines Direct 1 star review on 8th November 2023

Magazines Direct 1 star review on 8th November 2023

Posted 5 months ago

“1 out of 3 issues received. Very poor customer service. Do not use”

Posted 6 months ago

“Highly recommend not using this company. I subscribe specifically for issue 374. I got issue 373 and 375. They said they resent 374 but they didn't and now they're saying my subscription that I paid for didn't cover that issue. Rip off company with lousy customer support!”

Posted 7 months ago

“Magazines Direct changed my MacLife Magazine print subscription to a digital one without my permission. In addition, they are so incompetent they could not get my digital account to work and I cannot access the digital MacLife Magazines. I've requested a refund and they are completely ignoring me and have not refunded me. I'll never do business with them again.”

Posted 9 months ago

“Absolutely pathetic customer service. Terrible IT, awful correspondence. Pathetic.”

Posted 10 months ago

“Do not, do not, do not use this company for any subscription services. I have been battling with them for almost 3 months now. When I initially ordered my subscription, I received the offer of 3 issues for £1 and then a rolling payment of £24.99 every 6 months. This is what is on my booking statement and was the advertised price at the time. After my issues took ages to arrive I phoned up to find out what was going on. In doing this, I discovered that my fee was in fact £23.99 every 3 months, meaning I would have been paying almost double what I was expecting. I have been calling and emailing for weeks now trying to resolve this issue. Every time I phone, I receive different information and now I have phoned and been told my subscription was canceled. When I explicitly told them to not cancel it over the phone, and that any actions must be sent by email so I had proof of what was occurring. DO NOT WASTE YOUR MONEY OR TIME WITH THIS JOKE COMPANY. Complete scam.”

Posted 10 months ago

“Magazines Direct should get 0 out of 5, if only Reviews.io permitted this. Save your money. Don't use Magazines Direct. They owed us a refund for a magazine that went out of publication. They told us they would provide the refund - and eleven months later we still don't have it. They told us they had provided us the refund via Paypal - lie. They then told us they had sent us the refund by cheque - lie. They are dishonest. The only way to protect your money is not to take out a subscription with them. We have left reviews on other sites to which Magazines Direct have replied that if they check our details they will promptly provide the refund. We have tens of emails from Magazines Direct confirming the refund is owing and saying they will provide the refund - but they never do - and if you read the review sites you will see that this is a common dishonest practice by Magazines Direct. The authorities should be investigating them for fraud. We have written to them to request they do so.”

Posted 10 months ago

“Don't use Magazines Direct. They have owed us a refund for 9 months now. They lied and said they'd sent it to Paypal, when they hadn't. They then lied again and said they'd sent us a cheque, when they hadn't. They continue to not provide the refund although refunding back to Paypal is easy (as is writing a cheque, old-fashioned as it is). They are dishonest. They are fishing for bank account details of their customers. Don't fall for the scam. Avoid them. The best way to protect your money is not to shop with Magazines Direct.”

Posted 11 months ago

«
1
2
3
4
5
»

Magazines Direct is rated 1.1 based on 233 reviews