Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.80

2.8 Rating 2,277 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,277 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order 306-0038367-9743955 I keep tracking and there is no change in info. After a month the tracking still says the same “ORDER DELAYED”. It is proving impossible to contact you about this order. You are simply ignoring my messages.”

Marks And Spencer 1 star review on 10th June 2022

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Posted 3 years ago

“An absolute joke, ordered some formal shirts for an occasion and paid for delivery, still not here and tracking cant tell me where they are”

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Posted 3 years ago

“Honestly the WORSE customer experience I've ever had from start to finish. Ordered 30 mens tees for £180 for summer holidays The took full payment BEFORE they even dispatched which is illegal A bag arrived with 29 tees balled up like used rags and shoved in. The tees were wrinkled and some even dirty - they appeared to be returns. After spending days trying to speak to customer service on the phone (they intentionally try to stop you from getting through) I explained the unbelievable state of the order. The agent refused to send a new order and initially wanted me to go into a store to return in person. This is an ONLINE order! After much debate a superior agreed to collect the order. I sent the order back and emailed photos as attached as evidence. EVERY email I sent to chase up was replied no knowledge of this entire problem, they have no cases nor history on the account. AGAIN this is an ONLINE ECOMMERCE ORDER! Utter confusion with each email, finally I am getting my refunds BUT rather then one for £180 I am getting tons of small refunds (reason who knows), loads of emails and text messages The company is actually less efficient than the NHS and that's the bottom of the barrel. M&S staff from the warehouse packers, customer service agents and refund processors are disorganized idiotic morons who none of should be working in eCommerce. DO NOT USE THIS COMPANY ONLINE AS THEY DON'T KNOW WHAT THEY ARE DOING THEY SHOULD BE SHUT DOWN BY THE GOVERNMENT FOR BREACH OF TRADING LAWS AND LACK OF ANY CUSTOMER SERVICE.”

Marks And Spencer 1 star review on 7th June 2022

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Posted 3 years ago

“One of the worst services and very unprofessional. I wanted to give 0 star I ordered pyjama and the moment I received it I requested for the return. Nobody picked up the item and for one return I called them and emailed them hundred times. Marks and spencer is one of the unprofessional company. They just want people to buy but they don't respect their policies. They can lie to any extent someone will come to pick up today if nobody will come to pick up we will refund your amount by next week then they will stop responding to your calls or emails. WORST CUSTOMER SERVICE - They know how to waste customer time and money Don't waste your money on buying stuff from such an unprofessional company otherwise you will never be able to return if something is wrong and you will be stuck with that item forever .”

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Posted 3 years ago

“I received my it’s lot of flowers for my birthday most were dead or very near contacted M&S said how disgusted l was sent photos just received replacement absolute rubbish crushed drooping disgusting state don’t buy M&S flowers that’s all l can say”

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Posted 3 years ago

“Absolutely disgusted with the flowers I've ordered. Leaves are drooping and petals are dead. I will not order with you again.”

Marks And Spencer 1 star review on 4th June 2022

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Posted 3 years ago

“Absolutely fantastic company which traded in my local high st for nearly 80 years The building deteriorated and despite being the centre focal point of the hight street it closed without any help from our local authority. Instead of abandoning the area they have opened an out of town food only shop which is much better and accessible and its 3 times as busy. it stock items it didnt do before aswell. Fantastic success story for Marks and Spencers and its customers”

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Posted 3 years ago

“Absolutely beautiful chicken, moist & succulent, & the various seasonings make the dish taste so nice. 2 substantial chicken breasts on kebab sticks. Cooked in the oven for 45.50 minutes & was perfect, however cooked on a barbecue would be equally as good.”

Marks And Spencer 5 star review on 1st June 2022

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Posted 3 years ago

“the combination of Marks and Spencer online ordering and Hermes/Evri delivery is simply dreadful. Of the last orders I have placed, one parcel never arrived, one parcel arrived late, and one parcel wasn't even something I had ordered. Im still waiting for the unordered item to be collected by Hermes/Evri, which should have been 2 days ago. M and S customer service is a waste of my time too. I would give no stars if that was possible.”

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Posted 3 years ago

“Mixed Vegetable Masala worst I have ever had. No taste of spice whatsoever and on the sweet side. Very bland and definitely needed salt. Wish I hadn't bothered. Just put it in the bin.Waste of time and money. The pilau rice was ok.”

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Posted 3 years ago

“Visited the Bromley store in the glades Kent. Attempting to buy my son a suit for prom, was helped by a lovely employee called Steve. Steve went above and beyond from helping search for the suit on shop floor and in the fitting room. He was absolutely amazing and wonderful. An asset to Marks and Spencer, showed what customer service was all about. He made sure my son was happy and made the whole experience so easy and pleasant. So this is a big thank you to Steve for a very happy teenager and mum. You were amazing!! Marks and Spence take note - Steve deserves some recognition and is a credit to you!”

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Posted 3 years ago

“Very good service especially Francis, Duty Manager in city centre High Street Birmingham, Polite, friendly, and approachable,. Denzyle Benjamin 331358 101 2626.”

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Posted 3 years ago

“Served by a very pleasant lady, Julie in the Food Hall at Canterbury. Thank you Julie”

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Posted 3 years ago

“Shopped at marks Spencers for over twenty years then made a big mistake by saying I thought this supervisor was attractive it got back to her and she told all her colleagues that’s the man that fancy me what do you think 🤔 she even pointed me out to her daughter which was worrying when she released I wasn’t interested she got me banned from the store I feel so sorry for her husband he seems a very nice man I would never take a another man’s wife dose he really think I was band for giving staff cards for there customer service all her lies should say it all”

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Posted 3 years ago

“My sister’s and I visited the ground floor cafe of your Cheshire Oaks Store yesterday afternoon, and couldn’t help but notice James your counter assistant, he had the most lovely and relaxed manner with customers, which was immediately noticeable…… have to say he is an absolute credit to your company as nothing was too much trouble for him.”

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Posted 3 years ago

“I've tried to make a purchase today online. When I get through to the payment section the website won't allow me to proceed past the standard delivery option and keeps bouncing me back up to the top of the page. I've had this problem with the site before. It's really not what I would expect from a large retail company and is very frustrating. Please fix the problem Marks and Spencer if you don't want to lose sales”

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Posted 3 years ago

“I buy the M&S mini meal cottage pies and I love them - easily the best ones I have tasted. Quick zap in the microwave and yum.”

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Posted 3 years ago

“Bought some long stem red roses and they are still going strong after 13 days. No drooping or petals dropping. Very good value.”

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Posted 3 years ago

“Tried a pair of trousers on in changing room at Birmingham High Street store. As they fitted well I decided to buy them. A lovely assistant in the changing room called Catherine was able to process my payment there and then save me going to the tills.”

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Posted 3 years ago

“Fantastic service from William at York Young man very attentive and cheerful from the clothing department”

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Posted 3 years ago

Marks And Spencer is rated 2.8 based on 2,277 reviews