Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.80

2.8 Rating 2,277 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,277 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“customer care very bad . online shopping delivery even worse , post more than 3 weeks im still waiting for my product to be delivered. they are non responsive and have a customer care number that puts one on hold and then disconnects”

Helpful Report

Posted 3 years ago

“Read my trustpilot review regarding my furniture delivery. Appalling WINCANTON TRANSPORT AND SHAME ON YOU M&S FOR USING THEM. NEVER AGAIN WILL I BUY M&S FURNITURE OR ANYTHING ELSE.”

Helpful Report

Posted 3 years ago

“I paid £20 for unlimited deliveries, my first order arrived and was filthy - white top looked as though it had been used to clean the floor. Trousers and top had been screwed up into a very small bag. I rang customer services who were dismissive and told me to return them for refund. Returned item via M&S food hall a week ago, still no refund. Second delivery was meant to arrive 6 days ago, still not arrived and now tracking is saying ‘action needed’ but no details of when the item will arrive. M&S have really gone down hill. This is not the first issue I’ve had with them over last couple of years. Sadly will have to use other more reliable retailers and bid farewell to M&S as too stressful trying to chase them and getting a response. They’d do well to take a leaf from NEXT for prompt delivery and great customer service!”

Helpful Report

Posted 3 years ago

“I was bought yellow broidery anglaise dress, regular 14,length almost maxi. Great quality dress, so flattering,half lined,one minus-its deep low neckline,just I don't like when someone may see my bra.No zip,just pull on. I'm size 14 top,but 16-18 in hips,so size 14 regular (height 1,71 cm)been great,a bit tight on hips but a bit loose on the top. £45 I hope my feedback helps 😊”

Marks And Spencer 4 star review on 13th July 2022

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Posted 3 years ago

“Twice today I have tried placing an order for tailored shorts. Items are in my bag and available. When I select collection from Silverburn shopping centre Glasgow you then say they are unavailable. This is very unhelpful. Also it may be worth considering those people who do not want to register and be more open to people who want to shop without registering. I am already unhappy with you retaining information.”

Helpful Report

Posted 3 years ago

“Me and family are on summer holidays in London from Canada. Went to the High Street Kensington store this evening. I tried several dresses and decided to buy 2 and on the way to cashier picked up a sweater. There was a large mirror by the the shoe dept and I tried the sweater on in front of that. A staff member yelled at me loudly from afar and said I should go to the fitting rooms to do that. I was extremely embarrassed and so was my young daughter as all the customers started looking at us. I felt worse as I’m a woman of colour. After composing myself I walked towards the staff member and told her that I didn’t appreciate her tone. Her excuse was that she was doing her job. I was quite shaken after the experience and left the store feeling disgusted.”

Helpful Report

Posted 3 years ago

“Bought a dress online, it’s too big, so want to return it. I had no confirmation, no paperwork in the parcel. How am I supposed to return it? Just went on web chat, what a waste of time. “ check your junk and spam mail” do they think I haven’t done this🤬 this is the 2nd time this has happened. Will not buy from M&S again”

Helpful Report

Posted 3 years ago

“What has happened to M and S sizing on slim fit ankle grazer joggers. Bought four pairs same size. Two correct length other two about 3 inches too long. Very disappointed.”

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Posted 3 years ago

“Your website is hopeles. Trying to find out what chocolates you sell. Only lists limited gift items. Same thing Trying to search food items.”

Helpful Report

Posted 3 years ago

“Furniture order placed in March, 2 delivery dates cancelled at the last minute. Customer Services lied and said I couldn't complain (complaint now mysteriously escalated). Don't buy from M&S they are happy to take your money and don't provide the goods. DISGUSTING!”

Helpful Report

Posted 3 years ago

“I would leave 0 stars if possible. Order an item, for my wedding... Told its on its way, its with the courier, its been refunded... Never asked it to be refunded - called up - stock problems, why take my order?? no reply - then told it was a glitch.... Their advise, reorder it and oh wait, your refund for well over 150 quid will be with you in 5 days... Stupid and terrible service. These companies just do not care, no wonder the high street is dead.”

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Posted 3 years ago

“Read the review 7th June on trustpilot 🥲is all I can say”

Helpful Report

Posted 3 years ago

“When purchasing clothes from store staff should inform customers of date for refund I’m aware it’s on the receipt but be aware if you are over the refund date don’t ask If anything can be done about you will be very embarrassed”

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Posted 3 years ago

“My bad experience was with the School Shop online. My first order I measured Mt son using the measurements on the site when item arrived all were to small. I did not have the returns label as stated so I had to email to get this and print it out myself. It took over 2 weeks to receive my refund. I then re ordered correct sizes but this ti e I received the wrong colour Rugby top(there's not even an option to chose a different colour as it's a set colour for the school) and the shorts thus time were to big so I had to return again and no returns again so had to email. I have now been waiting for 4 weeks for my refund I have been told its been issued this has caused myself stress and I will definitely not be using the School Shop again...”

Helpful Report

Posted 3 years ago

“Farhana at the Mens counter of the Aylesbury M & S store was incredibly helpful and friendly. Farhana guided me through the M&S Sparks app by providing me all the detailed information about it( including all special offers n how I can save money !!) .over all it was an excellent customer service.”

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Posted 3 years ago

“Ordered some flowers for a friend and when delivered they were disgusting which was disappointing both for my friend and myself. M&S were informed and a next day delivery of replacement flowers was arranged. I am happy to say that they were 100% better than the original ones and my friend is happy with them. At least this company put matters right.”

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Posted 3 years ago

“Had a bra fitting done on Thursday by Jean at Chesterfield store. Excellent service, bought 3 bras one had to be ordered as colour wasn't in stock. Had email to say it has been delivered to the store and ready for me to pick up”

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Posted 3 years ago

“I bought a size 44e total support bra for work. What a disappointment. It rubs me under the arm the whole time the straps.are not long enough. Surely M&S think if a woman is buying g a larger bra it will need longer staps. I have them at full extension and it is painful to wear. Shame because it is a nice bra. I went back to M&S as used to shop there but bras became silly sizes unfortunately my new supplier went undernin Covid. However I will need to look for somewhere else. I am so disappointed. Your knicker sizes have also gone insane as has the price.”

Marks And Spencer 2 star review on 2nd July 2022

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Posted 3 years ago

“Paulette in the Oxford Street store next to Selfridges was a fantastic, expert help today when I went for a bra fitting. So friendly, knowledgeable and professional, huge thanks”

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Posted 3 years ago

“I'd like to commend Manager Tye at the store near Monument for his kind, speedy, excellent customer service and care. Truly helped sort me out for an item I was looking for and couldn't locate in other stores!”

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Posted 3 years ago

Marks And Spencer is rated 2.8 based on 2,277 reviews