Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.79

2.8 Rating 2,298 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,298 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

Write Your review

Tell us how Marks And Spencer made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“SKINNY SMUG MANAGER it was in 2020 i walked in to M+S were i have shopped for many years and saw this very SKINNY manager who i have seen many times before went to say good morning to ANDY and he DELIBERATELY turned his back on me and walked off my first thoughts were how RUDE i then spoke to a someone called Jane and asked who ANDY was she said he has move from there Exeter store and is the new commercial manager i said what he did and she said report him to customer services and gave me the number she was so kind and helpful to me when i got home i rang customer service and told them what happened they said it would be report back to the general manager of that store and they would not tolerate that kind of behaviour a week later i went back in the store and saw SKINNY ANDY he said [ HI MATE ] i here you put in a complaint about me i said yes i did he said when was that i said about a week ago his reply to me was i hate to say this to you but M+S look after there MANAGERS and they will JUST PAY LIP SERVICE with you but HEY i do from the bottom of my hart feel so sorry for you the customer but hey you have a nice day i was fuming went outside and rang customer service back and to my luck spoke with the same man as before he said stay on the phone please how dare he speak to you like that i walked back to my car and customer service said if you go back in the store he will apologise to you i said no i am to upset for that he said this will be be report to the EXECUTIVE TEAM and they will deal with this and said how sorry he was for what happened the next time i went in store i was approached by the general manager Claire who said can i speak with you outside my god if only i recored what she said to me she took me down the side of the building and said flicking her fingers in the air as she spoke this was her words to me i take it very seriously when customers make complaints against my MANAGERS my role here is to protect the good name of the store and my staff i went to say were does the CUSTOMER fit in and she turned her back to me and said i am not interested to here what you have to say and said SKINNY ANDY has denied having the conversation with me i said all calls are recorded at customer services she then walked away from me saying she would warn her staff to avoid me but did say she did i believe what you say how confused was i. then in 2021 i was told not to shop in there store as rewarding staff for good customer service was against M+S policies i said why did staff take it if they new they would be in trouble for taking it i was told by the staff CLAIRE made it clear she would stop me shopping there anyone reading this will agree how did they keep there jobs the EXECUTIVE TEAM said they can not go against the managers decision my advice avoid SKINNY SMUG ANDY at all cost 0r keep out of TORQUAY but to be fair most of the staff there are VERY NICE every word of this is TRUE but would like to say most of the staff will SMILE AT CLAIRE flicking he fingers in the air as she talks she must be FAMOUS for this”

Helpful Report

Posted 3 years ago

“Just wanted to praise the Bakery at Amersham Food hall for the fantastic service ad lovely warm fresh cooked bread and pastries The Lady Called Kath does an amazing job getting up at all hours to have fresh bread cooked as soon as the store opens at 8 am always very cheerful even in the extreme heat we are having at the moment have recommended to friends & family especially for the Pastries.”

Helpful Report

Posted 3 years ago

“I ordered a Wedding Anniversary cake £40 for our 60th Diamond Anniversary which was to be collected Friday 12th August. Unfortunately I realised 3 hours after I had sent the order the cake was being delivered to a store 50 mile away not to our local store 3 mile away. I immediately contacted M&S although it was a week before it was going to be delivered NOTHING COULD BE DONE !!! Yes I should have noticed - but what possible logic is there to deliver a cake to a store 50 mile away and a completely different post code when my local store same postcode 3miles away. The people I contacted by telephone were most unhelpful. Is this what M&S has become no customer care? We have no cake for our Wedding Anniversary because we cannot travel 50 mile to collect it . So thank you M&S for spoiling a Very Special Day. I shall no longer be using M&S on line services.”

Helpful Report

Posted 3 years ago

“Visited the cafe in M&S Sears Retail park, Solihull. Great service and food.”

Helpful Report

Posted 3 years ago

“most of the marks Spencers i have shopped in are lovely its the managers in TORQUAY read there reviews says it all”

Helpful Report

Posted 3 years ago

“I have been a loyal customer for many years, and I always have had a good experience every time I shop and I would highly recommend to family and friends”

Helpful Report

Posted 3 years ago

“Marks & Spencer‘s is a complete shambles customer services have no information or telephone numbers for individual stores stocks are very very low and I urgently need to speak to someone and cannot”

Helpful Report

Posted 3 years ago

“Extremely disappointed in the quality of its clothing. The company used to be the benchmark for value and high quality, but it appears that the approach today is to change above-market prices for products that fall way short of the competition. Will not return.”

Helpful Report

Posted 3 years ago

“Your chicken forestiere is amazing the best ever. Love it 😍”

Helpful Report

Posted 3 years ago

“The staff at marble arch are absolutely lovely and always satisfy our needs. Maleek, Jason, laleeq and Gerry are always amazing.”

Helpful Report

Posted 3 years ago

“Took over £200 out of my account eventhough I cancelled the order straight away. I feel Marks and Spencers are lagging behind other retailers which don't take the money for a cancelled order.”

Helpful Report

Posted 3 years ago

“Tried to order sandwiches and a cake on order. They offer a 10% discount for both items but impossible to get the discount applied online. Phoned customer services who couldn’t help. Have spent over 30 minutes trying to give M&S business - very frustrating”

Helpful Report

Posted 3 years ago

“Rachel at womenswear tills at your Camberley store is a true asset to the company! So helpful, friendly and knowledgeable m, nothing too much trouble - very much appreciated! Thank you Rachel - I was there Friday 4th August at approximately 9.15am 😊”

Helpful Report

Posted 3 years ago

“*******SHOCKING TREATMENT ******* Why would a company ban a customer for a genuine caring, thankful guy for wanted to show his appreciation for being giving great customer service and to be spoken and treated the way he did by the management team I was disgusted to witness such shocking treatment to a customer. I always thought m&s treated there customer with respect I think The Torquay store needs to look at it management team in the foodhall otherwise you will be losing a lot of valued customers.”

Helpful Report

Posted 3 years ago

“OMG read the review about being banned from M+S for rewarding staff how dare the manager ban a lovely customer who has shopped there for over 20 years when her staff are the ones at fault. and the manager that took a gift from the customer and they have worked there for 30years how the hell do HR allow this to happen absolutely Disgusting.the general manager should be sacked if she couldn’t tell her staff not to take not to take gifts from this lovely customer something is seriously wrong.but they did and spent it and kept there jobs I will shop elsewhere”

Helpful Report

Posted 3 years ago

Helpful Report

Posted 3 years ago

“Emilio made me the cutest cappucino with a bear designed on it. Very good servicee”

Helpful Report

Posted 3 years ago

“King Prawn Aflfredo. King Prawn !!! have never tasted such tiny tasteless tough prawns, runny tasteless sauce. Absolutely dreadful”

Helpful Report

Posted 3 years ago

“I received my order to day, 1 item missing. No mention of it will be delivered later. 1 of 1 parcel. But that is not why I am unhappy, my clothing items were screwed into balls and thrown into the bag. I have seen better at a jumble sale. It looks like your staff are very unhappy at work, and could not careless about customers orders. On the other hand when I phoned customer services today about the missing item, and disgusting state of my order. It sounded like party time, loud laughing, people screaming. I was unable to hear what your service adviser was saying. I had to discontinue the call. Over the last few months, I have used Seasalt, Joules, Sahara, Thought, Messi clothing co, Fat Face, all items have been delivered looking beautiful. Ready to wear. Not so for Mark's and Spencer they don't just need ironing they look like rags, they need washing. I am extremely upset with the way you are treating people. This is not the first time this has happened to me, but it will be the last.”

Helpful Report

Posted 3 years ago

“I've been in marks and Spencer norwich today wanting some leggings and not being able find them in usual place tried first floor found some but not the ones I wanted asked member of staff just said all.out no help or even look.very poor customer service could not be bothered not as if she was busy .”

Helpful Report

Posted 3 years ago

Marks And Spencer is rated 2.8 based on 2,298 reviews