Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.80

2.8 Rating 2,276 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,276 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a Wedding Anniversary cake £40 for our 60th Diamond Anniversary which was to be collected Friday 12th August. Unfortunately I realised 3 hours after I had sent the order the cake was being delivered to a store 50 mile away not to our local store 3 mile away. I immediately contacted M&S although it was a week before it was going to be delivered NOTHING COULD BE DONE !!! Yes I should have noticed - but what possible logic is there to deliver a cake to a store 50 mile away and a completely different post code when my local store same postcode 3miles away. The people I contacted by telephone were most unhelpful. Is this what M&S has become no customer care? We have no cake for our Wedding Anniversary because we cannot travel 50 mile to collect it . So thank you M&S for spoiling a Very Special Day. I shall no longer be using M&S on line services.”

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Posted 2 years ago

“Visited the cafe in M&S Sears Retail park, Solihull. Great service and food.”

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Posted 2 years ago

“most of the marks Spencers i have shopped in are lovely its the managers in TORQUAY read there reviews says it all”

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Posted 2 years ago

“I have been a loyal customer for many years, and I always have had a good experience every time I shop and I would highly recommend to family and friends”

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Posted 2 years ago

“Marks & Spencer‘s is a complete shambles customer services have no information or telephone numbers for individual stores stocks are very very low and I urgently need to speak to someone and cannot”

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Posted 2 years ago

“Extremely disappointed in the quality of its clothing. The company used to be the benchmark for value and high quality, but it appears that the approach today is to change above-market prices for products that fall way short of the competition. Will not return.”

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Posted 2 years ago

“Your chicken forestiere is amazing the best ever. Love it 😍”

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Posted 2 years ago

“The staff at marble arch are absolutely lovely and always satisfy our needs. Maleek, Jason, laleeq and Gerry are always amazing.”

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Posted 2 years ago

“Took over £200 out of my account eventhough I cancelled the order straight away. I feel Marks and Spencers are lagging behind other retailers which don't take the money for a cancelled order.”

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Posted 2 years ago

“Tried to order sandwiches and a cake on order. They offer a 10% discount for both items but impossible to get the discount applied online. Phoned customer services who couldn’t help. Have spent over 30 minutes trying to give M&S business - very frustrating”

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Posted 2 years ago

“Rachel at womenswear tills at your Camberley store is a true asset to the company! So helpful, friendly and knowledgeable m, nothing too much trouble - very much appreciated! Thank you Rachel - I was there Friday 4th August at approximately 9.15am 😊”

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Posted 2 years ago

“*******SHOCKING TREATMENT ******* Why would a company ban a customer for a genuine caring, thankful guy for wanted to show his appreciation for being giving great customer service and to be spoken and treated the way he did by the management team I was disgusted to witness such shocking treatment to a customer. I always thought m&s treated there customer with respect I think The Torquay store needs to look at it management team in the foodhall otherwise you will be losing a lot of valued customers.”

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Posted 2 years ago

“OMG read the review about being banned from M+S for rewarding staff how dare the manager ban a lovely customer who has shopped there for over 20 years when her staff are the ones at fault. and the manager that took a gift from the customer and they have worked there for 30years how the hell do HR allow this to happen absolutely Disgusting.the general manager should be sacked if she couldn’t tell her staff not to take not to take gifts from this lovely customer something is seriously wrong.but they did and spent it and kept there jobs I will shop elsewhere”

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Posted 2 years ago

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Posted 2 years ago

“Emilio made me the cutest cappucino with a bear designed on it. Very good servicee”

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Posted 2 years ago

“King Prawn Aflfredo. King Prawn !!! have never tasted such tiny tasteless tough prawns, runny tasteless sauce. Absolutely dreadful”

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Posted 2 years ago

“I received my order to day, 1 item missing. No mention of it will be delivered later. 1 of 1 parcel. But that is not why I am unhappy, my clothing items were screwed into balls and thrown into the bag. I have seen better at a jumble sale. It looks like your staff are very unhappy at work, and could not careless about customers orders. On the other hand when I phoned customer services today about the missing item, and disgusting state of my order. It sounded like party time, loud laughing, people screaming. I was unable to hear what your service adviser was saying. I had to discontinue the call. Over the last few months, I have used Seasalt, Joules, Sahara, Thought, Messi clothing co, Fat Face, all items have been delivered looking beautiful. Ready to wear. Not so for Mark's and Spencer they don't just need ironing they look like rags, they need washing. I am extremely upset with the way you are treating people. This is not the first time this has happened to me, but it will be the last.”

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Posted 2 years ago

“I've been in marks and Spencer norwich today wanting some leggings and not being able find them in usual place tried first floor found some but not the ones I wanted asked member of staff just said all.out no help or even look.very poor customer service could not be bothered not as if she was busy .”

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Posted 2 years ago

“it was one year ago after shopping in Marks and Spencers for over 20yrs that this very tall section manager took me outside and said we have enough evidence now to ask you not to come in to the store i asked what evidence do you have he said rewarding staff for there excellent customer service skills was against M+S policy's and there staff no they would be sacked for taken rewards i said so explain to me why staff have taken money from me and a week later said thank you so much it was very kind of you i even gave Nicola a manager a box of chocolates and said to her are you ok to takes these and she said yes that would be very nice she then came back to me and said they were very nice thank you my Daughter and i enjoyed them. and she has worked there for 30 yrs. i then said to him if the staff said to me we would lose are jobs for taking rewards from me i would never of put them in that position or myself he didn't no what to say to me just went bright RED but have to say i felt sorry for him there's a saying don't shoot the messenger my solicitor said its called entrapment and should take it further. but hey Nicola and her CHAV girlfriend will have to live with the lies they told the police. i was told by one of the managers that the staff would normally donate the money to charity so it would benefit everyone how confused am i with this HORRIBLE experience and such TWO FACE STAFF”

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Posted 2 years ago

“The best thing Marks+ Spencers did was going in with the BP Garages you may pay a wee bit more but its worth it. the staff are amazing and do BP proud so quick and covenant love it”

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Posted 2 years ago

Marks And Spencer is rated 2.8 based on 2,276 reviews