Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.80

2.8 Rating 2,277 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,277 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered flowers, chocolates, and Prosecco for my Elderly mums Birthday who lives far away from me. The delivery was due between 7am and 7pm on 3rd May. The gifts did not arrive. I contacted the virtual agent, Chimesa who informed me that they will have to be shipped another day. I was offered a £5 good will voucher, which is poor show. The order was placed a week ago. What’s the point of a designated delivery day if it can not be relied upon! I then requested for the flowers to be delivered the next day, but the virtual chat was ended by the agent! Thus leaving one very unresolved unhappy customer and one sad mother. I would advise anyone to seriously think before ordering from M&S flowers if you want to avoid such a disappointment. I would give zero stars if I could. Pull your socks up M&S, there are rivals out there who will fill your shoes!😡”

Helpful Report

Posted 3 years ago

“Unable to book a bra fitting for my daughter online so went to my local M&S at Hempstead Valley. I was told that it's now a walk in, asked to book my daughter in and was told yes first of all then was told it would be 4hr wait as no one was available even though the store was empty and there was plenty of staff around. I then suggested that if we got a couple of bras could someone just check the fitting and was told no. Very annoyed with the non existent customer service. Very poor”

Helpful Report

Posted 3 years ago

“I ordered a several items on line from New Zealand , which were to be delivered to a UK address. One of the items was missing. I have emailed 3 times and have had no response. Very disappointed with the lack response.”

Helpful Report

Posted 3 years ago

“I went in to marks guilt Brook an assistant called Sandra was looking after the changing rooms on the to floor. I asked her if they would have more pairs of jeans like the ones I had picked up in different colours. She went with me to the bottom floor to help me find what i wanted. It was lovely to have the help I got. I brought four different colours if the same style jeans because of her help. Thank you Sandra. 😊”

Helpful Report

Posted 3 years ago

“Wow what a massive improvement you’ve made to your Chelmsford store. Love the new lighting and the space that it seems to have created within the store. I was looking for a nice shirt today and one of your managers help me choose one. Food hall is looking a lot better and my boyfriend commented on the mens wear.”

Helpful Report

Posted 3 years ago

“I ordered a letter box afternoon tea for my friends 70th birthday. I named my nominated day (her birthday) April 27th which m&s confirmed but it did not arrive until the next day,Apri 28th the day after her birthday. Obviously all my ordering and payment a week before had been for nothing? Not only that - the box seemed to have been opened at one end and my message wishing her a happy birthday was not included. I have never been so disappointed, upset and angry. I haven’t even had an apology from M&S. I shall never order anything to be delivered from m&s again.”

Helpful Report

Posted 3 years ago

“Ordered bras and knickers. Collected from local food outlet as we do not have a proper store here. Bras good fit ( pack of 2 white and 1 flesh) but if bending forward to eg. garden, I tend to fall out of them! A fuller cup would be good. Size 16 knickers good but a size 14 would have done.”

Helpful Report

Posted 3 years ago

“Got a box of chocolates today from a friend who had ordered them only line with a best before date with only 2 weeks to go. Shocking mist chocolates I buy last up to a year. Do not buy for anyone. Cannot take back as online order”

Helpful Report

Posted 3 years ago

“Are you doing any new colours in your jeggings? Summer colours, duck egg blue, pale pink, cream would be good”

Helpful Report

Posted 3 years ago

“OMG I see that M+S liked Orville so much that all the staff are wearing green Mrs M. must love dressing for work now Brilliant”

Marks And Spencer 5 star review on 26th April 2022

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Posted 3 years ago

“I am very disappointed with you, I ordered a sofa bed and when I placed the order I was told a week and 8 weeks passed and I did not receive one, I have guests in the house and I have nowhere to sleep! Until the sofa comes, the guests will leave! If I could, I wouldn't give a star”

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Posted 3 years ago

“I love ❤️ Orville the green duck”

Marks And Spencer 1 star review on 23rd April 2022

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Posted 3 years ago

“I ordered an afternoon tea two weeks ago for our friends diamond wedding anniversary . Had an email this morning to say it was on its way ! Great,excited ! Then tracked my order and DHL have cancelled delivery until next working day which is Monday - two days after the anniversary . Not M and S fault but DHL s fault . So angry and upset . M and S have refunded and the delivery will still go ahead on Monday but then the anniversary is over . Now to ring our friends and tell them or they will think we have forgotten them . Rubbish courier service from DHL !”

Helpful Report

Posted 3 years ago

“Individual macaroni cheese - far too much stodgy macaroni and very little, rather insipid, cheese sauce - revolting! A waste of money.”

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Posted 3 years ago

“Visited the Biggleswade in store cafe - the coffee was much improved but there was a very poor selection of cake. Resorting to the scones we discovered they were very dry and obviously not fresh. The manager said they were new that day! Well either they were old scones delivered or she was being tardy with the truth. Since the covid lock down most M & S cafes cakes have seriously deteriorated. Can you make an effort to improve? I won’t be going back any time soon.”

Helpful Report

Posted 3 years ago

“Shopped at the Marble Arch location and this lovely lady Jackie, in the women’s department was patient and was of great service to me, checking up and ordering stuff that wasn’t available in store”

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Posted 3 years ago

“I am a regular customer of Marks and Spencers in Gurgaon. I ordered online from them for the first time. They have the worst delivery services. I am still waiting for the drlivery after 11 days. They have worst customer care. I call them and it takes almost 10 min of waiting before they take the call. After that they ask for 48 hours to solve the problem. And then nobody bothers. They dont even raise the complaint ticket. Its a kind of fraud that they do aftet taking payment online. I would never recommend people to deal with them online.”

Helpful Report

Posted 3 years ago

“Purchased Vegetable Chow Mein. Bland and very tasteless was not worth buying, was embarrassed to serve it. Also bought Crispy Battered Chilli Beef, cooked as instructed then poured chilli sauce over for the last few minutes. Just like eating soggy cardboard. Absolute waste of money I think these should be removed from your repertoire, I think we should expect much, much better. Awful.”

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Posted 3 years ago

“This reminds me so much of the unpleasant supervisor but has me on the floor laughing 😂”

Marks And Spencer 1 star review on 19th April 2022

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Posted 3 years ago

“PLEASE stop selling "ankle grazers" pretty useless when uour tall. End up looking like cropped trousers.”

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Posted 3 years ago

Marks And Spencer is rated 2.8 based on 2,277 reviews