Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.80

2.8 Rating 2,277 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,277 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Visited the store at Dlf Saket delhi. The experience was wonderful. Staff was very helpful, especially the lady in the lingerie section. The alteration required in mens trouser was done really quickly. All in all a great experience. Rachna”

Helpful Report

Posted 3 years ago

“On holiday last weeek I shopped at M&S and was served by Mary on the tills she was very helpful when advising me how to order an item to be delivered to the store for me to collect during my holiday. I also made an apppointment for a bra fitting whilst I was in the store and was served by Leslie who gave me very good advice - I ended up buying 4 new bras .”

Helpful Report

Posted 3 years ago

“I ordered some flowers for my mother for Mother’s Day. I ordered them two weeks before. They never arrived. I contacted customer service and they were useless. They provided no apology. They asked for my feedback which wasn’t very complementary and they refused to publish it. I am sick and tired of the lack of customer service, Covid should no longer be an excuse. I won’t ordered anything else Telford them. I am beyond angry”

Helpful Report

Posted 3 years ago

“Poor customer service on line. No help to change the date of a flower delivery due to a change of circumstance. Just 'it's policy we can't change it' It was 5 days away so I'm sure the flowers were not packed. Will not be using the online delivery service again.”

Helpful Report

Posted 3 years ago

“What on earth has happened to M&S food 😳 the food has disapproved so much, it was horrendous. It has always been the only pre made food that we bought. I haven't been food shopping in M&S Mary St in Dublin since before Covid hit. My first time in the City shopping in over two years and I decided that we would treat ourselves and buy our favourite dinners that we always bought from M&S for our Saturday night family dinner. To say we were dissaponted with the food is an understatement. The beef pie lacked flavour, my daughters had the "best ever Lasagna" and it was so bland and to top it off the triple chocolate cheesecakes filling was only slightly bigger than the biscuit base and again tasteless. I have to say I'm more than disappointed. We have always loved M&S food But not anymore, after this batch and the Price of it I won't be purchasing again.”

Helpful Report

Posted 3 years ago

“I brought hot cross buns from store . One had a dirty plaster stuck to it .The m&s team are saying it’s plastic. I do have proof of this . The customer service team have been useless . And more to the point what disgusting hygiene standards they have .”

Marks And Spencer 1 star review on 10th April 2022

Helpful Report

Posted 3 years ago

“Felt like I was being pressured to leave the shop at 8:00pm! Will never go back”

Helpful Report

Posted 3 years ago

“I bought some clothing from marks and Spencer Meadowhall Sheffield and unfortunately had to return an item, I bought some more clothing and I had a £5 gift card to use, only trouble was it had disappeared from my e Mail the young man who was serving us was very patient while I scrolled through my e mails I had added it to my sparks card but he needed to see my e mail, I gave up and was disappointed, Sam the young man at Sheffield Meadowhall told me not to worry he had seen it on my sparks and he would take off the £5 by hand I walked away from marks very happy and would like to congratulate Sam on his patience and excellent customer service Well done marks and Spencer you must be doing some good training Thank you”

Helpful Report

Posted 3 years ago

“Great experience of good quality food shopping at a reasonable price. Very happy to shop at Marks and Spencer again in the future.”

Helpful Report

Posted 3 years ago

“I used to shop in marks and Spencer’s food hall at least once a week, but in the last few months I have become more and more disappointed with the food. A lot of ready meals now taste of nothing but garlic especially the Italian range. Today the paella was garlic with more garlic, the chicken was horrible with fat and grisly. The Thai green curry soup which was a favourite in the past had chicken bones in it. My treat was the gluten free coffee and walnut cake not anymore the sponge was so dense and the coffee taste was missing..the last steak pie we had was obviously not the same quality of beef, what there was of it in the pie was chewy and grisly. Obviously cheaper ingredients in all products for a higher price. I will not be shopping in the food hall again and I never thought I would say that, goodbye M&S”

Helpful Report

Posted 3 years ago

“Ipswich store stop use of fitting rooms at 4pm when the store is not closing until 6pm!!”

Helpful Report

Posted 3 years ago

“I shop at the Waterloo store in Huddersfield and always get the friendliest service.”

Helpful Report

Posted 3 years ago

“Plant based lasagne was so salty I couldn't eat it and had to bin it. For what is supposed to be a healthier vegan meal why add 67% of someone's daily intake of salt. Really inedible.”

Helpful Report

Posted 3 years ago

“I primarily food shop at Waitrose but occasionally MS - lately I have been more and more impressed by their produce. There are many lines now that are organic, the quality is good and the flavour too. I also am interested that they are trying to appeal to vegetarians with their plant based food. Often MS get a bad press - why do we British knock our own people. We should support them, especially now times are so difficult. MS flowers and plants look healthy and last longer than other supermarkets. The wine is pretty good too. I don’t buy sauces, chutneys etc but am impressed by the MS range on offer, ditto the cheeses. OK, sometimes executive decisions have been a bit hard to comprehend, especially with regard to clothing, but at the moment they are not doing badly in the food area. I notice that many reviews are very specific. Surely if you take the product you are disappointed with to the store it will be dealt with. If it isn’t, then is the time to post a complaint for all to see.”

Helpful Report

Posted 3 years ago

“Rotten Mother’s Day flowers, delivered two days late in appalling condition. Trying to get refund but met with loads of bureaucracy, obstacles, prepared messages and self righteous nonsense. Like dealing with Tory cabinet minister! Total rubbish response from a rubbish retailer”

Helpful Report

Posted 3 years ago

“Not just flowers m and s flowers ,,,dreadful Mother’s Day received bouquet ,not a drop of water dead day one ,,new bouquet sent for we’d after Mother’s Day one day dead ,no water ,I’m a florist and appalled at the dreadful service people work hard to pay for a treat for their mums ,and to have to phone them and tell them a lie the flowers were beautiful ,,once yes twice no ,,,and let’s not forget not just any flowers ,,I’d demand money back but my daughter ordered them and she’d have to find out to return money to her account ,I’m appalled and angry ,,they get away with it ,,and seeing the reviews I’m not alone,,but one thing for sure I won’t let my daughters buy more Mother’s Day or any other day flowers ,go and get me a gift card from a local florist shop ,where I can justify keeping small businesses going ,,no more m and s flowers ,don’t want them ..”

Helpful Report

Posted 3 years ago

“My main issue is they won't post my review. I gave a low review about a plant I purchased and they just send me emails saying it doesn't meet the guidance which can't be found anywhere”

Helpful Report

Posted 3 years ago

“Tried to order flowers at lunchtime to be delivered in central Glasgow. Online info said 'free next day delivery'. Tried to place order and discovered that the first day available for delivery was actually 4 days later! Have now purchased in a privately owned local store which is probably a better idea anyway.”

Helpful Report

Posted 3 years ago

“Absolutely appalling service from M&S, highly disappointed. After being billed two times for the same item, I’ve been billed further for contacting customer service to request a refund! The lady I spoke to was less than helpful and simply said she could not issue refunds for calls but offered no explanation as to why. This is exploitation and grossly unfair to customers with enquiries. On Sunday 27th March, I very politely asked the lady on the till and two customers if I could jump the queue with one bunch of flowers. I was going to miss my bus as I had been declined by the self service checkout; I had insufficient funds in my bank account and was not aware of this at the time. I cannot express how rude both the customers and staff were to me in return. One customer ignored me, while the other actually acknowledged me and then proceeded to ignore me. The lady on the till impolitely and sarcastically responded “you have to wait in the queue like everybody else”. Thankfully a kind and understanding lady allowed me to go in front of her and to this one lady I am most grateful. It seems that M&S just want to extract as much money as possible from people. I am a student who has very limited funds and struggles to manage on my income, but rest assured I will not shop here in the future!”

Helpful Report

Posted 3 years ago

“Awful service, ordered flowers for mothers day, recieved an email 9 30 in the evening saying they were delayed, 3 days later i called through asking for a refund as they still had not been delivered, no appology just told 3-5 day wait for my cash back, i wish i had looked on trust pilot/ google review as its full of similar tales of M&S being useless”

Helpful Report

Posted 3 years ago

Marks And Spencer is rated 2.8 based on 2,277 reviews