Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.78

2.8 Rating 2,344 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,344 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought the meal for 2, lamb stew, mash potato and prawn cocktail. Lamb tasteless, potato bland and weird looking, prawn cocktail ok. Won't be buying again.”

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Posted 4 years ago

“M&S new Apple bites at over £3 are not worth buying as they have very little apple content.Plus do they cost pennies to make because why else would you go to Vietnham to make a product of low quality.”

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Posted 4 years ago

“On 6th May I went to the store in Canterbury and bought some food. I was struggling with the self pay and a delightful young lady came to help me. She was so friendly and polite. Her name was Esther. I came out of the store feeling happier as my husband died recently. Thank you Esther”

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Posted 4 years ago

“Carmel in Athlone store was very helpful today. She helped me with a bra fitting. Excellent customer care.”

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Posted 4 years ago

“I was looking for some jeans to fit me a very kind assistant called Sam Niles was very helpful and kind showing me the jeans I bought 4 pairs. She was such a lovely assistant.”

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Posted 4 years ago

“Very bad customer care. The executives have no authority....they cant even connect u to their seniors. They make false promises and i had to keep following up for my complaint for almost a month. A big waste of time. I wudnt recommend anyone to buy any online stuff from their official website....if u face any issue with ur order....wat u will get back from them is just a SORRY innumerable times. No other action. Very disappointing and frustrating.”

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Posted 4 years ago

“Went in to marks and Spencers and was standing at the self checkout when this female team leader walked towards me and shouted to her colleague YOU ALRIGHT SWEETHEART in a horrible squeaky voice. have to say wish I had recorded it and played it back to her it sounded so unprofessional. where do they get these people from reminded me of chalk on a black board and someone on helium gas. but it put’s the biggest smile 😃 on my face every day it’s the best ever food range is the best”

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Posted 4 years ago

“I ordered flowers, chocolates, and Prosecco for my Elderly mums Birthday who lives far away from me. The delivery was due between 7am and 7pm on 3rd May. The gifts did not arrive. I contacted the virtual agent, Chimesa who informed me that they will have to be shipped another day. I was offered a £5 good will voucher, which is poor show. The order was placed a week ago. What’s the point of a designated delivery day if it can not be relied upon! I then requested for the flowers to be delivered the next day, but the virtual chat was ended by the agent! Thus leaving one very unresolved unhappy customer and one sad mother. I would advise anyone to seriously think before ordering from M&S flowers if you want to avoid such a disappointment. I would give zero stars if I could. Pull your socks up M&S, there are rivals out there who will fill your shoes!😡”

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Posted 4 years ago

“Unable to book a bra fitting for my daughter online so went to my local M&S at Hempstead Valley. I was told that it's now a walk in, asked to book my daughter in and was told yes first of all then was told it would be 4hr wait as no one was available even though the store was empty and there was plenty of staff around. I then suggested that if we got a couple of bras could someone just check the fitting and was told no. Very annoyed with the non existent customer service. Very poor”

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Posted 4 years ago

“I ordered a several items on line from New Zealand , which were to be delivered to a UK address. One of the items was missing. I have emailed 3 times and have had no response. Very disappointed with the lack response.”

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Posted 4 years ago

“I went in to marks guilt Brook an assistant called Sandra was looking after the changing rooms on the to floor. I asked her if they would have more pairs of jeans like the ones I had picked up in different colours. She went with me to the bottom floor to help me find what i wanted. It was lovely to have the help I got. I brought four different colours if the same style jeans because of her help. Thank you Sandra. 😊”

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Posted 4 years ago

“Wow what a massive improvement you’ve made to your Chelmsford store. Love the new lighting and the space that it seems to have created within the store. I was looking for a nice shirt today and one of your managers help me choose one. Food hall is looking a lot better and my boyfriend commented on the mens wear.”

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Posted 4 years ago

“I ordered a letter box afternoon tea for my friends 70th birthday. I named my nominated day (her birthday) April 27th which m&s confirmed but it did not arrive until the next day,Apri 28th the day after her birthday. Obviously all my ordering and payment a week before had been for nothing? Not only that - the box seemed to have been opened at one end and my message wishing her a happy birthday was not included. I have never been so disappointed, upset and angry. I haven’t even had an apology from M&S. I shall never order anything to be delivered from m&s again.”

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Posted 4 years ago

“Ordered bras and knickers. Collected from local food outlet as we do not have a proper store here. Bras good fit ( pack of 2 white and 1 flesh) but if bending forward to eg. garden, I tend to fall out of them! A fuller cup would be good. Size 16 knickers good but a size 14 would have done.”

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Posted 4 years ago

“Got a box of chocolates today from a friend who had ordered them only line with a best before date with only 2 weeks to go. Shocking mist chocolates I buy last up to a year. Do not buy for anyone. Cannot take back as online order”

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Posted 4 years ago

“Are you doing any new colours in your jeggings? Summer colours, duck egg blue, pale pink, cream would be good”

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Posted 4 years ago

“OMG I see that M+S liked Orville so much that all the staff are wearing green Mrs M. must love dressing for work now Brilliant”

Marks And Spencer 5 star review on 26th April 2022

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Posted 4 years ago

“I am very disappointed with you, I ordered a sofa bed and when I placed the order I was told a week and 8 weeks passed and I did not receive one, I have guests in the house and I have nowhere to sleep! Until the sofa comes, the guests will leave! If I could, I wouldn't give a star”

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Posted 4 years ago

“I love ❤️ Orville the green duck”

Marks And Spencer 1 star review on 23rd April 2022

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Posted 4 years ago

“I ordered an afternoon tea two weeks ago for our friends diamond wedding anniversary . Had an email this morning to say it was on its way ! Great,excited ! Then tracked my order and DHL have cancelled delivery until next working day which is Monday - two days after the anniversary . Not M and S fault but DHL s fault . So angry and upset . M and S have refunded and the delivery will still go ahead on Monday but then the anniversary is over . Now to ring our friends and tell them or they will think we have forgotten them . Rubbish courier service from DHL !”

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Posted 4 years ago

Marks And Spencer is rated 2.8 based on 2,344 reviews