Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.80

2.8 Rating 2,277 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,277 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Valentines dine in for two for £20.00 for Feb 22. I was impressed. Starter was coquilles st jacques, mains: salmon en croute, side dauphinois potatoes and dessert “banana’s over you. My husband and I had a throughly relaxing and enjoyable Valentines Day. Thank you M&S, not only was I surprised by the quality and portion size. The evening was amazing by us being together, in our home and enjoying each other’s company.”

Marks And Spencer 5 star review on 14th February 2022

Helpful Report

Posted 3 years ago

“Abysmal bouquet of red roses delivered today. Very disappointed”

Marks And Spencer 1 star review on 14th February 2022

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Posted 3 years ago

“What has happened to your lemon drizzle cake? The icing is disgusting and the cake soggy and tasteless. Loved this cake but will not buy again as quality disgusting.”

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Posted 3 years ago

“Why have you changed your lemon drizzle cake? I bought one yesterday,and have just eaten a slice. The icing is different,as it’s now hard and crusty,and there’s not as much lemon in the cake,making it much less moist. It’s not very good. I loved the cake before,made to the old recipe,but I didn’t like this new cake,so I won’t be buying it again.”

Helpful Report

Posted 3 years ago

“If your thinking of ordering flowers from Marks and Spencers. Don't waste your time or money! Twice I have ordered from them and both times they have arrived dead. The second occasion they forgot to put the chocolates with the order too. Will never order flowers from them again. Very disappointing”

Helpful Report

Posted 3 years ago

“I buy my food from Ocado and most of it is your label but had ABacon from you and it was not cheaper cuts but the best .I ~opened a pack of Bacon and the slices were do thin Ithought and when AI had cooked it it was as hard and brittle and like no bacon that I had ever seen. It had stuck to my pan and it was not edible at all so please please can we buy some thicker slices and not this awful stuff you call back Bacon in future”

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Posted 3 years ago

“Ordered a hamper and it was Delivred next day Excellent value for money”

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Posted 3 years ago

“I ordered a Nantucket Corner Sofa from M&S in March 2021. After extensive delays, false promises and endless phone calls, it was finally delivered in Aug 2021. I ordered the Aqua Clean fabric with the promises that you can clean 'coffee-stained, sauce-splattered or accidentally coloured in by the kids' off with just water. I got some WATER. Yes just water from my water bottle on it. Sponged with a cloth and rubbed gently in circular motions (as directed by the instructions), and it has left a huge water mark which is impossible to remove. I also got a teeny bit of melted chocolate on the sofa. Again, I used a damp cloth (using just water), rubbed lightly in circular motions, and when the fabric fully dried, it has left a water mark which is FAR worse than the initial chocolate. I contacted M&S Furniture who passed it onto a third party 'home service technician' that they use and they came back with "This is customer accidental damage, customer has soaked the fabric to remove small marks, the soaking of the fabric has left a water mark, this is no fault of the fabric ". I'm absolutely appalled! The fabric is NOT as they described. It is NOT fit for purpose. I have followed all of their instructions for cleaning and I did NOT 'soak' the fabric. How dare they accuse a customer of lying so blatantly, and not take ANY responsibility and try to RESOLVE this. DO NOT BUY FURNITURE FROM M&S. The quality is not worth the money. And if you have any issues they WILL NOT provide any aftercare. I will be taking this to the Furniture Ombudsman, Trading Standards and the finance company who the sofa has been 'purchased' through. Shocking!! Zero starts if I could!!”

Helpful Report

Posted 3 years ago

“I ordered some flowers from M&S for my daughters birthday to be delivered to her work, I found out that I needed to move the date forward a day half an hour after I had put the order in so went straight back onto the website to move the delivery date forward but I was unable to move it. You can't amend the date after 15 minutes of your order. I have used many flower delivery companies before and there has never been a problem with moving the date forward or even cancelling the order but I was unable to do either with M & S. That is not good customer service. Assistant online was very polite and tried to help.”

Helpful Report

Posted 3 years ago

“Tried to speak to someone at 2 of your stores you get automated conversation which is no help at all then get a call centre in India I presume who couldn’t help either she said M&S aren’t taking calls at the moment extremely helpful M&S!!! You really need to sort yourselves out shocking customer service”

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Posted 3 years ago

“I bought M&S Steak Slices, awful! don't buy! Admittedly the pastry wasn't too bad but not great either. What meat there was, & there was very little, was tough & tasteless with an equally meagre amount of gravy. Altogether unappetizing.”

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Posted 3 years ago

“Tried to order 3 pairs of leather gloves online on my M & S account. When I tried to pay the website kept scrolling back up to delivery despite there being nothing wrong with the delivery details. Would not let me even enter the gift card number. Very bad website. Annoyed.”

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Posted 3 years ago

“This is the 5th order in 18 months where there has been serious issues. Today is the last time I will ever use them, it was my friends birthday so now I have no time in which to get a replacement. Beyond angry.”

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Posted 3 years ago

“Service at the cafe in Warrington Gemini was superb especially Michael. They never fail to make you feel welcome. Keep up the good work... Paul”

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Posted 3 years ago

“Had the most amazing service by a lady called Janet in the bra fitting service at Longbridge branch. She went over and above and was extremely friendly and helpful. I tried to leave a review on the site they recommend ‘tellmands.co.uk’ near on impossible to complete which is sad because staff should be praised for excellent service. The site suggested is horrible. M&S should review this.”

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Posted 3 years ago

“Bought 2 yellow.stickered items and was not told by assistant that there was no refund or exchange. She was having difficulty with the whole transaction for some reason. M&S response " policy stated on receipt" . But the purchase had been made when you are given the receipt, so it's too late then. Really appalling customer service from M&S”

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Posted 3 years ago

“I have had food poisoning three times in the same store in five years every time it’s been with fresh soup I’m not happy the quality has gone down the fish in Edgeware Road it’s hardly ever checked many times I’ve bought fish and it’s been out of date but when you can’t find your glasses and look at the date you’re screwed, the customer service on the cash register has gone down big time”

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Posted 3 years ago

“Pure high quality food. The difference in food taste to their competitors are levels above. I am a regular customer.”

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Posted 3 years ago

“I am 60 and have been buying from M&S all my life but after todays experience that's come to an end. I took a pair of trousers back with a receipt that were too big (the changing rooms were closed due to COVID). Turns out M&S now have a days since purchase policy. I was 6 days outside so a refund/credit note was refused. M&S refused to budge. So that's it. No more M&S flowers (on which l spend a small fortune), no more M&S food, no more M&S anything and I have just cancelled my M&S card. A masterclass is how to loose loyal customers.”

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Posted 3 years ago

“Absolute disgrace of a manager, member of staff berated my OAP mother back in November with a prolonged verbal attack for no apparent reason, other members of the public even had to stand in for her as she was in shock at the attack. The complaint was brushed off by the manager there and then, later offered a pathetic voucher that never arrived, head office was no better as after making a formal complaint in December they never contacted us again, now we are being told that they were informed the matter had been dealt with by the store and the complaint is closed. Absolutely furious at this”

Helpful Report

Posted 3 years ago

Marks And Spencer is rated 2.8 based on 2,277 reviews