Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.80

2.8 Rating 2,277 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,277 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I visited my local Bridgwater store a few days ago, where I usually have good customer service. I was not happy with the way one of the staff spoke to me, she was abrupt and rude, all I wanted to do was to buy a product and she made me feel really uncomfortable.”

Helpful Report

Posted 3 years ago

“Ordered the Oakham Turkey crown as I do every year but unfortunately it tasted revolting. Followed all cooking instructions. The smell was terrible, very strong of taste of garlic. It was really salty. The joint was also slimy. From the little bit we ate we had an awful after taste too. Thankfully we didn’t have any guests as it would have been a disaster. It cost £32 and unfortunately it all went in the bin. Sadly I won’t be buying a Turkey from M&S again.”

Helpful Report

Posted 3 years ago

“We ordered a Pembrokeshire organic free range turkey. Tasteless and spongey in texture. It completely spoiled Christmas dinner and we threw it all away. It cost £70 and was a total waste of money. On speaking to their customer services today, I was offered a £10 goodwill gesture. That was an insult. Marks and Spencers have seriously gone downhill. Will not be shopping there if I can possibly avoid it now.”

Helpful Report

Posted 3 years ago

“Bought several items for Christmas mostly very good but the bouillabaisse was a total waste of money. The croutons had been placed on top of the product therefore had soaked up all of the juice. There were soggy croutons & no juice. I am sure that I am not the only person to have experienced this. Very disappointed customer.”

Helpful Report

Posted 3 years ago

“Pathetic lobster!...My sister treats us to lobster for Christmas Eve and this year it was pitiful with more lemon mousse than lobster, I've had more meat from a prawn. She went in to complain and was completely dismissed. This is serious money for my sister and she didn't deserve to be treated in this way. If someone has a complaint they should be listened to. We have ordered our turkey crown from M&S and all the trimmings for years but our loyalty will now cease.”

Helpful Report

Posted 3 years ago

“Poor customer service from llandudno M & S store tryed to return items purchased at cheshire oaks which we did 10 days ago! We were told it was a different company so how did they manage to refund us then ?? They need to instruct all members of staff as it does depend on who serves you some staff will refund you others won t maybe a sign up in store would be helpful?”

Helpful Report

Posted 3 years ago

“Picked up order number401-0034985-8836678, comprising Classic Veg selection,British Free Range stuffed turkey, British luxury garnish selection, Atlantic-prawn cocktail. Very very disappointed with the whole order, the prawn cocktails were insipid. The veg were bland and tasteless the roast potatoes were soggy and the turkey was also bland and tasteless. This was supposed to be a special Xmas treat for the family but fell well short of achieving anything close to that. We will certainly not be repeating the experience”

Helpful Report

Posted 3 years ago

“Christmas order of sticky toffee crown, best ever, cauliflower cheese very tasty but not enough cauliflower, raspberry Panacotta stunning after a rich dinner, fish bouillabaisse for two people Boxing Day absolutely tasty but fed two and would never had fed the four as stated on box. At £25 was great for the special occasion, but anybody expecting to feed four, would be seriously dissatisfied. Pick up great and organised. Car park a nightmare but I had chosen to park outside so wasn’t an issue.”

Helpful Report

Posted 3 years ago

“Order our Turkey Crown to be picked up 12.30 on 23rd Dec. Very well organised and in and out the store quickly. Shame car park could not deal with the volume. On Christmas Day all went well and the turkey was delicious, carved very well and the stuffing was tasty. Would order it again next year if I can. The crowns get sold out quickly.”

Helpful Report

Posted 3 years ago

“As Marks ordering dept had messed up this year (2021) we were unable to order our normal stuffed turkey crown. Ordered the perfect turkey joint instead not cheap at set price of £45. Followed cooking instructions to letter (wary from the start) as told to add a sachet of ready made sauce/gravy to the bottom and cover with foil, which is more like steaming. Foil removed as instructed and cooked for a further 30 mins and left to stand for required time. Based on the picture which is currently on marks christmas food hub page, should have lovely stuffing all the way through, ours had a small amount in the middle. The joint itself had an unpleasant smell the meat was chewy and inedible and left a very unpleasant aftertaste. The bacon on our usual turkey crown crisps up beautifully but the bacon on this joint went straight in the bin closely followed by the whole joint. Thank goodness we didn't have guests we would have been mortified and our own day was ruined. With regard to the ingredients on this joint, there is far too much going on with sloe gin etc etc etc, this must have been sampled before putting on their list so shame on the marks and spencer team for passing this. I do appreciate tastes differ but this review is true to our experience.”

Helpful Report

Posted 3 years ago

“Have always spent the extra and went to M&S Christmas food, this year we ordered the dressed lobster half starter. It was dry and no taste. Very poor for the money it cost.”

Helpful Report

Posted 3 years ago

“Christmas food order was an embarrassment. Never again”

Helpful Report

Posted 3 years ago

“Struggled to find email address for customers only had phone number . Disappointed that my gift flowers had more plastic packaging than flowers totally unecessary and so not environmentally friendly. The flowers were nice.”

Helpful Report

Posted 3 years ago

“I ordered a hamper for my parents for Xmas who live in the UK. I live in Australia. I ordered it in early December to be delivered on the 23rd December. On the 24th it hadn't arrived so I contacted the chat line. I was told that they were putting the hamper together but basically said it wouldn't be delivered before Xmas day. My parents are not getting a present from me this year and Marks and Spencer's don't care. I will never buy from them again and will never recommend them. They have definitely gone downhill since I left England 20 years ago. If I could leave zero stars I would, unfortunately I had to leave one star. Not deserved. 👎👎”

Helpful Report

Posted 3 years ago

“I had a 30 minute time slot to collect my Xmas food order. I waited over a hour to even get served. Their system seems so badly organised. I feel sorry for the staff who were trying their best, but were sadly let down. I was not the only person to fell let down, and I certainly won't be waiting an hour for my food order, when I could have gone round the store and picked all my items in half the time. Shame on you M and S, you let your staff down and your loyal customers.”

Helpful Report

Posted 3 years ago

“Irvine store.Thank you Leslie and Lynn for all your extra help.You are a real credit to Marks and Spencer.You made my collection of Christmas food so much easier.It was appreciated so much.”

Helpful Report

Posted 3 years ago

“Ordered a cardigan for one of my relatives for Christmas and have been charged an extra 3 times, disgusting customer service saying I won’t get my money back till after the new year, I’m currently out of pocket by over £60 and their customer service was so patronising it was unbelievable. Please DONT order online, it’s a scam!”

Helpful Report

Posted 3 years ago

“Went yesterday to pick my order up unfortunately could not make the allotted time slot asked if I could pick it up early was told come back in one hour as they was really busy would like to thank sheryl and ben for there help merry Christmas Tony”

Helpful Report

Posted 3 years ago

“My order of a Christmas gift was cancelled, and I was not informed. I travelled to another town to the shop, and only then found out they had cancelled it because it was out of stock. It was when I ordered it! I contacted their customer service and the response was, they had sent an email. Checked and double checked including my spam folder, and nothing to be found. Asked the email to ve forwarded, but instead they copied the text in their respinse, so no date and time stamp.”

Helpful Report

Posted 3 years ago

“I rang customer service about a faulty light; a fault only noted after an electrician had put the light up. I was advised to email customer services and given the email address. I emailed and attached photos of the fault. I then received a response noting I had spoken to customer services and asking if they had managed to resolve the issue??? I responded to point out if the telephone call had resolved the issue I wouldn't have emailed, explained the issue and re-attached photos. 4 days later deafening silence.”

Helpful Report

Posted 3 years ago

Marks And Spencer is rated 2.8 based on 2,277 reviews