Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.80

2.8 Rating 2,277 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,277 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with my new jeans, really good fit, excellent service.”

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Posted 3 years ago

“I received lovely friendly service from Jane today in the Food Hall in Tamworth”

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Posted 3 years ago

“To the supervisor who was so rude when I asked her for a gift card for my son’s birthday you just slid it in front of me without a smile and the reviews came from Saisburys how do you sleep at night”

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Posted 3 years ago

“Purchased 3 slim fitting large size T shirts from the Cullverhouse Cross store , Cardiff. Tried one of the three on in store which fitted fine. Assumed wrongly the other two would fit in the same way so did not try them on in store. On trying them on at home found the two to be much, much smaller than the other that fitted. How can clothing labelled the same be of such differing dimensions. Sort it out!”

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Posted 3 years ago

“Just spent a whole morning trying to place an order online with a one4all gift card. I was finally told that I have to spend the exact amount that is on the card (not a penny more or less), or I can't use it. How ridiculous! Do M & S know how difficult this is? I'm ordering from somewhere else instead.”

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Posted 3 years ago

“went in and got myself a chicken pie must be the worst pie i ever had. even the dog didn't want it. won't make that mistake again there prices have gone through the roof they will start to lose customers with standers like that. love this shop but the food is getting like clothing very poor”

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Posted 3 years ago

“this is for the section manager Matt you have outstanding customer Service skills you were always very polite to me when i shopped there and your advice to just ignore a certain person i should have listen to a big thank you for being so POLITE”

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Posted 3 years ago

“The new recipe paella is bland and tasteless. Why alter it? Price up by 25% flavour down by 25%.”

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Posted 3 years ago

“Complete scam and sham of a company. Been waiting for three weeks for an order or refund. No response from anyone in customer services. Moreover they aren't ethical and use slave labour as well as support Israel which I only recently discovered. Disgusting. I want my money back or my clothes. Not sure why that's so hard to organise.”

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Posted 3 years ago

“26/03/2022, I was served by a lady called Emma at the NW9 0AW, lovely smile and very welcoming :)”

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Posted 3 years ago

“On Friday 25/3/22 @ 10:52am, my wife and I were severed at the check out in food store Forestside Belfast , by Jacqueline Mc. a beautiful lady extremely helpful and understanding. Jacqueline has a smile and a greeting for everyone and I can fully understand everyone passing and hiding the time of day .An asset to M&S.”

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Posted 3 years ago

“My wife asked me to return an underwear set she had purchased that did not fit. Totally forgot!! Went in and was told the return date had passed. Asked for a Manager who simply said the policy was the same as Primark. Called complaints line and got cut off twice!! Emailed HO and they replied using someone else’s surname. What is going wrong with this National Treasure of a company we all once loved”

Helpful Report

Posted 3 years ago

“Ordered a 3 piece suite. The salesperson wrote the height and dimensions specifications on the order form. When it arrived the sofa is much higher than the chairs and not the specifications we were given. M & S are not prepared to put this right. They say specifications are correct even though they are not what the salesperson gave us. If she made a mistake that's their fault not ours and they could at the very least acknowledge that. In addition the delivery men made a mess of putting the feet on and m & s had to send an independent company out to fix this. Very disappointed will not be buying from m&s in the future”

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Posted 3 years ago

“The security at Brent Cross is the worse. I have shopped there quite a lot. The security play a lot of games with each other x it's the main security man at the back of the store. He target customers falsely x play games with the security on the floor making fun for themselves x behaving like they are in kindergarten, very unprofessional. They need to stop playing game's with people's lives x let them shop in peace. I never witness this in any other stores or supermarket's. I have never x have no intentions of taking anything from a store without paying for it. This has been going on for a long time x it needs to stop. They make you feel like a criminal x if it was done to them, they would be protesting.”

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Posted 3 years ago

“I was perfectly guided and advised by an intern named Vickram at the children's and men's section of Wheelock Place in Singapore. Very good service, very pleasant welcome. You can feel the smile despite wearing a mask. He made my day”

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Posted 3 years ago

“I tried to order flowers and twice my delivery address is not excepted and twice I have spoken to someone in Customer Services. All I keep getting told is check in 24-48 hours. Sorry Mum no flowers from me well definitely not from M&S.”

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Posted 3 years ago

“I went into Sauchiehall Street store on Sunday to purchase face oil. There were no assistants I had to find someone who was not at all helpful. The product I wanted was not there so I chose an alternative. There was no tester …I opened the lid and sprayed a TINY amount on the back of my hand an a voice shouted ‘you can’t try that it’s not a tester’. I apologised and said I would buy it but another assistant came up to me at the payment desk and said ‘right where did you put the face oil’ as if I was a shoplifter. Her attitude was appalling as there were other customers there. I left the bottle in the shelf and paid for a jumper. The same assistant said ‘ I’m going to get the manager’ who didn’t bother coming anyway. I felt absolutely furious I am a pensioner and have worked with the public all my days and have never spoken to anyone like that. I understand this store is closing so I hope the staff are retrained in customer services before being transferred.”

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Posted 3 years ago

“My mum went for a bra fitting on the 17th March and was served by a lovely lady called Hazel. She was very welcoming and helpful. My mum has osteoarthritis in her shoulders and couldn’t lift her arm properly to lift the strap up so Hazel was very helpful and helped my mum so she was comfortable. It was a very pleasant experience and she would recommend Hazel from the Havant branch. My mum purchased 3 comfy bras and knickers. She was very pleased 😃”

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Posted 3 years ago

“Customer service is absolutely dreadful. A clothes order that I had made for home delivery did not arrive. It was saying the item had been delivered the day before, but unfortunately not to me. It took me many attempts before I spoke to online customer service, firstly I gave up because it was obviously robotic then transferred to a name of someone who just disappeared! EVENTUALLY I found the number to call. Obviously a call centre not in UK. Seemingly my order had been delivered to an address with a white door and a carpet, a man answered. I am a woman, grey door! I'm asked what door number can you see? No answer! Item resent but still not arrived! Ridiculous. Sort your customer service out M&S. Amazon is superior. M”

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Posted 3 years ago

“Shopped at marks Spencers for many years then to my horror two very tiny members of staff accused me of something I had nothing whatsoever to do with I was very shocked and upset that someone at supervisor level would lie. all I can say is certain staff at Sainsburys have been so helpful and very nice to me when I shop there my solicitor advise me what I should do. but have say there are some lovely staff that work in marks Spencers and some of the food is excellent they tell me there’s a section manager one for crisp/milk/eggs/toilet rolls/and even slippers”

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Posted 3 years ago

Marks And Spencer is rated 2.8 based on 2,277 reviews