Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.80

2.8 Rating 2,275 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,275 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

Write Your review

Tell us how Marks And Spencer made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Marks and spencer Christmas dinner ruined. Bought turkey crown with stuffing, Marks and spencer changed my order but neglected to inform me that my reissued turkey had no stuffing and was tasteless. Rodney the reindeer pudding, was just a sloppy expensive puddle of ice cream! Never again Marks and spencers day light robbery, £200 wasted along with my disappointed family.”

Marks And Spencer 1 star review on 25th December 2022

Helpful Report

Posted 2 years ago

“shopped at marks Spencer's for many years but when you read how the section manager and her girlfriend lied through there teeth to get a innocent man banned from there store is more than Disgusting and this would play on my mind forever more i wouldn't sleep at night but it very clear the two of them are as thick as thieves and to think she was jogging past his cottage after telling her General she felt anxious when he came in the store to just get his shopping and her husband was ringing her work to make sure she got in ok my god i think we all would feel like that when you persecute a innocent gentleman in the way they did but i also blame the HR department for allowing to very nasty people to do all of this under there roof yet had no evidence at all i just hope when they tuck in to there turkey dinner they are proud of what they did to a gentleman that was so kind they say your lies will cutch up with you sooner or later”

Helpful Report

Posted 2 years ago

“Well done to the team at Cardiff Avenue especially Mo who made a special effort to go and find me a cauliflower today even though she was extremely busy I really did appreciated it……so thank you .And thank you for all your hard work throughout the year”

Helpful Report

Posted 2 years ago

“d Do not order online, I ordered late November a special hamper for my son and his daughter [he is a lone parent, who cannot afford the extras to make christmas special]. The hamper was delivered 19th December, we had not had confirmation of this, because no answer, order was taken back to store. I phoned to enquire when the order would be re delivered only to be told, because it is a busy time of the year delivery will not be made. cannot express here how upset I was, no goodies for my son and grand daughter and not enough time to order else where. I will never use Marks and Spencer again for an online delivery. one very let down customer. Have there been anymore? Jayne Rielly”

Helpful Report

Posted 2 years ago

“Customer care couldn’t be faulted, they are such a happy bunch and nothing is too much trouble. Helpful, kind, patient …what else can you ask for”

Helpful Report

Posted 2 years ago

“I've always bought fruit from M&S, no where else was a good. But the last 4 occasions I've bought apples and little easy peelers Clementines, they are awful. The apples have brown patches inside, and the Clementines are dry and tough, not worth the money when you throw them away. I'm going to try Waitrose instead.”

Helpful Report

Posted 2 years ago

“I have to say when you read marks Spencers reviews it’s sad the way certain managers behave what the two managers did to that innocent man that had shopped there for as long as they had worked there and all there lies to say cruel and nasty would be an understatement and to think he never did them any harm at all his only crime was being to kind unlike mother and daughter”

Helpful Report

Posted 2 years ago

“Worst lack of customer service ever, two hampers ordered to be delivered to two different people at a customer of mine in Friday, DPD driver decided not to deliver, I contacted customer service who cut me off after saying they would deal with and never called back, few hours later call from dpd saying they would call back , never did, today you deliver one of them and not other despite being under one shipment, to say I am annoyed is an understatement. I had an email last night offering full refund but when I reply says not a manned email address,”

Helpful Report

Posted 2 years ago

“I bought a classic fruit salad, it was well within the use by date. But when I opened it at home within an hour of buying I was shocked by the poor quality. Brown apples, soggy melon and grapes. I did rescue some fruit but such a disappointment. If I'd had the time, I'd haven driven back snd returned it.”

Marks And Spencer 1 star review on 17th December 2022

Helpful Report

Posted 2 years ago

“It was 18 months ago when this manager took my complement the wrong way and with her girlfriend not only got me banned from that store but even went as far as to send the police to my home with made up allegations which had no evidence at all my solicitor said to take action against them but as my friends say you won’t win with chavs and there advice was right as some of them work at the Torquay marks Spencers store so Nicola and Dawn when you sit down at night what you did to me was more than nasty you both have Histrionic issues”

Helpful Report

Posted 2 years ago

“No delivery of my furniture yesterday 10th December after being told it would be with me between 15.30 and 17.30. I now have nothing to sit on! As it is Sunday I cannot talk to anyone until tomorrow 12th December it has already been delayed twice been waiting since September! Never again will I buy furniture! Shocking way to treat customers!”

Helpful Report

Posted 2 years ago

“Just warmed up the new recipe pea and ham soup, the first flavour that hit me was garlic yuck! Why add garlic? No ham only peas. Won’t be buying that again.”

Helpful Report

Posted 2 years ago

“The returns process used to be easy and straightforward with a pre-paid returns label included in the received order. It has now become a complicated process which doesn't inspire any confidence. It has put me off ordering from M&S again - shame as there are some lovely items”

Helpful Report

Posted 2 years ago

“Placed order on 18th November, yet I still have not received it, despite several calls to their next to useless overseas call centre. I've also sent several emails, which have still not been replied to. I even received an email from their chosen courier 'EVRI', which was meant to go to M & S customer service, telling them to wait a further 10 days then just go through their claim system if their customer(me) hadn't received it. We're talking £625.00. Until M & S STOP using Evri, I will NOT be doing online shopping with them. I have spoken to many employees of M & S who all say they're having LOTS of complaints about their delivery service and their overseas customer service call centres. M & S, more stores will be closing if you don't change your way of operating, as you're certainly not caring about your customers. Definately get rid of EVRI and your overseas call centres as they are both damaging your brand. It's disgusting how you're treating your customers!!!!”

Helpful Report

Posted 2 years ago

“A single banana in M&S at Victoria Station costs 45p. Possible world record for highest price. Won’t be shopping at any of their stores again.”

Helpful Report

Posted 2 years ago

“Telephone guy in call centre was so rude flowers not up to standard and all my information was incorrect I was calling South Africa so I won’t be using your company anymore”

Helpful Report

Posted 2 years ago

“I ordered food and their system placed the order twice. Now I won't get a refund for one of my orders. I don't want two of everything! £40! I didn't change my mind. Their IT system is at fault. Three half hour phone calls later and no manager calls back as promised. I was told as I checked out as a guest and not a member I could not have refund. 40£!”

Helpful Report

Posted 2 years ago

“I just can’t believe after all the years of telling the world to eat less sugar MS are the supreme supplier of sugar on their chocolate and biscuits My wife was awarded a packet of shortbread biscuits for being a very loyal customer ,these lumps of poor shortbread and choc was covered in fine white sugar another loser for MS they go in the bin with MS oversweet products Why do you insist on the high level of sugar in your products .. Also MS has become vendors of small snack packages lunch time It obviously pays small plastic packets of unappetising snacks at higher prices .MS should review their ra ges according to customers comments .My wife thinks that I have nothing better to do ,She is probably right but my comments need to be published or MS can contact me for a tasting position within your company Sugar 0 Sophisticated customers 10”

Helpful Report

Posted 2 years ago

“Marks Spencers have to agree i also had a run in with the general manager Miss Thomas she was so arrogant and rude to me i would strongly advise any customer walk away if you have to deal with her as you will be the one in tears she will show you no remorse at all just read her CV on this site you can see where the section managers got there training from”

Helpful Report

Posted 2 years ago

“I have shopped at marks Spencers for many years and like many of the people leaving reviews I was told by general manager Claire if I made a complaint against her team again I would be stopped from shopping in her store and she didn’t need to give a reason why a very nasty person she should have been sack but the executive team just don’t care Torquay so called flagship”

Helpful Report

Posted 2 years ago

Marks And Spencer is rated 2.8 based on 2,275 reviews