Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.79

2.8 Rating 2,298 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,298 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I just can’t believe after all the years of telling the world to eat less sugar MS are the supreme supplier of sugar on their chocolate and biscuits My wife was awarded a packet of shortbread biscuits for being a very loyal customer ,these lumps of poor shortbread and choc was covered in fine white sugar another loser for MS they go in the bin with MS oversweet products Why do you insist on the high level of sugar in your products .. Also MS has become vendors of small snack packages lunch time It obviously pays small plastic packets of unappetising snacks at higher prices .MS should review their ra ges according to customers comments .My wife thinks that I have nothing better to do ,She is probably right but my comments need to be published or MS can contact me for a tasting position within your company Sugar 0 Sophisticated customers 10”

Helpful Report

Posted 2 years ago

“Marks Spencers have to agree i also had a run in with the general manager Miss Thomas she was so arrogant and rude to me i would strongly advise any customer walk away if you have to deal with her as you will be the one in tears she will show you no remorse at all just read her CV on this site you can see where the section managers got there training from”

Helpful Report

Posted 2 years ago

“I have shopped at marks Spencers for many years and like many of the people leaving reviews I was told by general manager Claire if I made a complaint against her team again I would be stopped from shopping in her store and she didn’t need to give a reason why a very nasty person she should have been sack but the executive team just don’t care Torquay so called flagship”

Helpful Report

Posted 2 years ago

“Absolutely disgraceful customer services and on line experience shopping experiences! Paid for next day delivery, spent hours emailing and calling, chasing M and S! Promises of calls back but it never happened! 10days later I still haven't received goods! They have lied by sending an automated email stating an attempt was made to deliver (I have evidence that they didn't). They seem to think by refunding postage its resolved! Ive now been informed one garment is now out of stock so Ive had no choice but to have a refund and Im still waiting for the 2nd item to be delivered! Appalling service!”

Helpful Report

Posted 2 years ago

“Bought a £45 Autograph long sleeved blouse and I am so disappointed with the quality. After one wash it looks like something really cheap. it creases badly and the pleats do not lie flat. It is nothing like the description online.”

Helpful Report

Posted 2 years ago

“Sad to say I had To make a complaint about a item I had brought from marks Spencers and had to deal with the general manager she was very overweight scruffy and had very thick glasses 🤓 on and if she stood with the sun ☀️ behind her she would start a bush fire she was so horrible to me I just walked away and I will never return to that store thanks Claire have a great Xmas 🎅🏿”

Helpful Report

Posted 2 years ago

“I placed my order for my specific stuffed turkey for Xmas on 17th October. So organized, job done I thought. Just had an email to say it’s been replaced with something else, inadequate for my needs. I obviously can’t get anything else ordered that I want at this late stage. Furious. Won’t be ordering for Xmas with them again.”

Helpful Report

Posted 2 years ago

“I am furious that you sent me a Sparks deal (12 days of Christmas) which can only be opened by using an App. I do not use a mobile phone. I am severely deaf. This is discrimination. The manager at the Wanstead High Street store yesterday was very unhelpful. She did give me a number to ring which I did but could not understand the woman who answered the phone and who didn't seem to understand what I was complaining about. She left me hanging on so long I gave up.”

Helpful Report

Posted 2 years ago

“Poor customer service on accessing m&s card points poor customer service online other than a order or a loan service very disappointed and poor quality”

Helpful Report

Posted 2 years ago

“White roses received on my birthday nearly 4 weeks ago still looking lovely and fresh”

Marks And Spencer 5 star review on 29th November 2022

Helpful Report

Posted 2 years ago

“I worked in marks Spencers flagship store it is a lovely store and some of the staff are a credit to the company but everyone in store could see what these three managers were doing to intimidate Dale we were even told not to engage with him when he came in the store You can’t even call them managers that’s being to kind to them Dale’s only fault was being a very kind generous gentleman and paying the wrong person a complement who was quick enough to let us all no that’s the man that fancy me what a idiot she made of herself I am sure he won’t make that mistake again”

Helpful Report

Posted 2 years ago

“Have to say the way Claire Thomas Andy Harris and Moxhay treated Dale Stevens who was just a innocent shopper they must feel so guilty and think about what they did every day there reviews say it all they were completely controlled by Nicola”

Helpful Report

Posted 2 years ago

“Central Milton Keynes toilets, visited yesterday they were an absolute disgrace, no one around to report it to. This has also happened going back a few years to the one in Bletchley. Pay the cleaners more money to do a better job please.”

Helpful Report

Posted 2 years ago

“Anticipation quickly turned to disappointment. I purchased the chicken top crust pastry pie and although the crust part was good there was Hardly any chicken in the mix it would not have filled a dessert spoon and nothing compared to the picture on the packet Total Misrepresentation of the pie. I also purchased the larger pie as this used to be excellent hope I am not disappointed My one star should have been minus one star”

Helpful Report

Posted 2 years ago

“It’s not often I comment on company websites. I should state first that I have a healthy appetite (to say the least) as I am constantly on the go at the moment. Recently I was in your store in the Gyle shopping centre, Edinburgh. I came across your cookie cup mince pies (4 pack). I have always been partial to a mince pie(s) - a major weakness of mine. It has to be said that these cookie cup ones are staggeringly good, probably the finest I’ve tasted. Irresistible? certainly, waist expanding? unfortunately so. Go nicely with a whisky?……..”

Helpful Report

Posted 2 years ago

“TORQUAY Marks + Spencers food hall just read there reviews and shop elsewhere every one in the south west are talking about Moxhay Harris and Thomas and what they did to the innocent Gentleman it makes you feel sick they say she only jogs to try and ease her guilt lets hope the new Aldi puts them out of a job”

Helpful Report

Posted 2 years ago

“A young lady at your Thurrock services store, Caroline was by far the most helpful I’ve come across in a long while, I visit stores all over the country as my work gets me about. I think maybe some of your staff could learn from her kind, helpful manner. Happy Trucker..!🙂”

Helpful Report

Posted 2 years ago

“I had a minor issue with an order, which ended up becoming a huge ordeal. The customer service staff, particularly in the executive team, are rude and dismissive, and take no accountability or responsibility for their actions. The staff in stores have always been very helpful, so its sad that this isn't extended to Waterside House.”

Helpful Report

Posted 2 years ago

“I recently received a mens dressing gown from M&S...Order reference: 301-0040947-0642400. NOT IMPRESSED. The draw string broke off straight away and although I ordered a Large size the gown barely was far too small(I am 6ft with a 44inch waist)...it barely concealed my modesty. My wife washed it by hand on a cool wash....and it shrunk further! What happened to Mark's once reliable QC system? I now have a dressing gown that I can't wear.”

Helpful Report

Posted 2 years ago

“i have shopped in the Torquay food hall and had to take a pack of mince beef back as it had gone a dark brown colour i was left with section manager Nikki to deal with me she was rude arrogant and absolutely horrible to me i left the store so upset i have to this day never returned to that store she is absolutely horrible but my god after speaking with her i took the trouble read the reviews on this site and omg what she and her girlfriend Dawn did to Dale sending the police to his home accusing him of all these false allegations sending her flowers shouting at all the staff in the store putting reviews on there cars how the hell do they get away with it and to cause trouble for him at his home when i spoke to some of the staff in the store they said he was the nicest gentleman you could ever wish to meet even rewarded staff for excellent customer service one lady said he gave her £60 in a card but unfortunately he didn't stand a chance the General manager Claire and commercial manager Andy always made it none to all the staff they would get him Banned from this store and they did just that they even warned staff told not to engage with him when he came in the store which made it very difficult as he was so nice even Nikki said thats what happens when you cross me my advise stay away from this store i wonder when she sits down to eat she has any remorse for what she did to a perfectly innocent gentleman i am told not a hope”

Helpful Report

Posted 2 years ago

Marks And Spencer is rated 2.8 based on 2,298 reviews