Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.80

2.8 Rating 2,276 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,276 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i have to say i have shopped at most of the Marks+Spences all over country and they are great stores that sale great food and lovely staff and managers but then you read what Thomas / Harris /Moxhay did to the perfectly innocent shopper and the way Thomas the General manager spoke to him outside then Harris has the nerve to say Marks and Spencers just pay lip service with the customer its all very disgusting and arrogant and then Moxhay sending the police to his home with a load of made up lies HR should have made these managers resign from there positions what they did is all over the southwest and they should hang there heads in shame mind you if you bring a customer to tears that says everything we need to no about you so when you sit down to eat your Christmas dinner with your family just stop and think what you did to that poor innocent shopper it is so sad to even read it Dale will have to put the cracker in the door and close it to pull it this year”

Helpful Report

Posted 2 years ago

“What is going on in the Torquay Food hall after reading there reviews i would never shop in that store again for a customer to leave the store in tears what kind of manager would bring a customer to level its so upsetting and after taking the time to read her reviews what can you say accept what a nasty cruel person but it sounds like it start from General Manager down to the horrible section Manager clearly HR and the Executive team don't care about there so called flagships reputation and there own jobs any more they need to wake its all over the southwest Nikki must have lost that store so many customers i personally if you bring a customer to tears do the right thing and look for a new job”

Helpful Report

Posted 2 years ago

“For years I have bought your basic large size mens cotton polo T shirts and have been very pleased with the quality of them. Recently I purchased several of colour variety and these have been a disappointment in fact I took some back......a first for me at M & S. The material is course in feel, the sleeves are too short and tight under the arm, the sizes have varied in both chest width and in length and the hems have loose cottons. What has gone wrong with your quality control? They feel made of cheap rough cotton, are poorly manufactured and are not the same standard LARGE size of my previous polos. Perhaps you changed manufacturer...bad choice.”

Helpful Report

Posted 2 years ago

“I have to agree with Alison I myself had to take two items back and Nikki section manager looked at me like something she had stepped in in the park and she was so rude to me I left the food hall in tears I had to stop my husband from going in to see her I now shop in Tescos but reading her reviews how has she kept her Job at Torquay marks Spencers”

Helpful Report

Posted 2 years ago

“I went to my local marks Spencers to take a food 🥘 item back which was clearly off they left me with this section manager NIKKI to deal with me she was just absolutely horrible to me and made me feel sick to look at her smug attitude I will never shop there again and after reading her reviews what she did to Dale I think I got off lightly my advice to all shoppers avoid her at all costs”

Helpful Report

Posted 2 years ago

“a male oodie purchased from marks and spencer's i was mightily impressed with the material and with minutes of wearing it warm as toast. well done marks and spencer i hope to reduce my fuel bills wearing this product”

Helpful Report

Posted 2 years ago

“The package and delivery of a maxim porcelain roaster was appalling. The roaster was covered with a thin layer of bubble wrap within its thin cardboard box. The plastic outer bag had no mention of the item being fragile inside, and the need to handle with care/ fragile/ ceramic . Well it doesn't take a genius to work out what state it was in when it arrived. It looked like someone had taken a hammer to it and smashed it into a hundred pieces.”

Marks And Spencer 1 star review on 23rd October 2022

Helpful Report

Posted 2 years ago

“Not a complaint more a suggestion/review on your mens jeans. My background is I owned and run a leisure clothing factory for 20 year's although not denim. I bought a pair of your mens slim fit jeans and the quality is very good but the fit is not quite right. Firstly the pockets are too deep which makes it uncomfortable when items are put in them but the main problem is the back rise is too low by approximately 1 inch so I think it need me to be raised making them mire comfortable, the front rise is perfect. I am short so I guess it may be worse for taller men.”

Helpful Report

Posted 2 years ago

“Have to say I have worked for M+S for the same amount of years as this unprofessional moxhay it is a great store but Claire Andy and Nicola have not only destroyed the name of the store but divided all the staff what she and Dawn did to lie to the police and send them to his house no one in store will ever forgive them it was HORRIBLE”

Helpful Report

Posted 2 years ago

“I have been a regular at M&S Mere Green since it first opened. The staff have always been very friendly, helpful and efficient but I must say that their latest addition Erin is delightful and almost makes shopping fun.”

Helpful Report

Posted 2 years ago

“The cafe standards in your Bexleyheath store has has been slowly going down hill, a few weeks ago my partner and I visited the cafe at 13.00 on a Saturday to be told "no sandwiches, no toasted tea cakes, no jacket potatoes, no toasted paninis, this was lunch time, we visited again today (for the last time) the staff were rude, no please or thank you and had attitude. I normally dont complain but to have 2 complaints in as many weeks seems to me there is a problem somewhere”

Helpful Report

Posted 2 years ago

“After purchasing a sofa from M&S, it arrived badly damaged. We were offered a staggering discount of 5% to keep it or we could hold onto it until a new one was delivered, we chose option 2. Some weeks later, the second sofa arrives damaged in exactly the same way. Very little sympathy or understanding from customer services. An employee accidentally initiated a refund meaning they would have to collect the sofa and then I received a very threatening letter from their legal team with all sorts of accusations about deleting account etc which was untrue. In short, the Sofa is being collected, I have wasted three half days for deliveries and collections, 6 months after purchasing the sofa we will be left with no sofa and there is not so much as an apology or an offer of good will or money for the time wasted. I chose M&S as I believed them to be a quality brand with exceptional customer services, this is why I was happy to pay the higher price. However my experience is that their customer service is so far behind and apathetic compared to other companies that I will not be shopping with them again.”

Helpful Report

Posted 2 years ago

“have to say how very sad it is to here Marks + Spencers are to close more of there fantastic stores but when you read how the General Manger and her food hall Manager Andy spoke to the shopper of 25yrs to say Marks and Spencers HR Department do not care about the customer they will just pay lip service with you they look after there Managers its Arrogant and patronising and rude is it no wonder there having to close some of there great stores people like this should never have kept there jobs or still be working for such a fantastic company and should have apologised to that poor customer but you have to say Andy was only speaking the truth and new nothing would happen to Claire and himself not even made to apologise to the customer good luck M&S you will need it with reviews like that”

Helpful Report

Posted 2 years ago

“LOVE Torquays reviews what a way to promote Marks and Spencers no wonder there closing stores”

Helpful Report

Posted 2 years ago

“Just back from M and S food in Bishopbriggs and they have installed self service checkouts. Unfortunately they had cut the face to face checkouts down to one staff member in order to get people to use the self service one. Like many customers I prefer to be served by staff members. this is not what I would call good customer service.”

Helpful Report

Posted 2 years ago

“Expensive mistake when ordering a dining chair online £35 in delivery and collection fees 😫 And I’ve got to wait a week for the collection! Terrible service from m&s”

Helpful Report

Posted 2 years ago

“Staff in store seem pleasant enough, cant get anything correct when ordered, wrong size, wrong colour it all happens, called customer service to ask about suits in Glasgow stores?,girl on phone was so rude and didnt know anything ,so instead of letting me know if the store had suits she told me to go in and find out(this was the whole reason for the call)went to Slaters instead, treated well and everything in order, another customer lost.”

Helpful Report

Posted 2 years ago

“OMG after reading the reviews about the general manager Claire that took the gentleman outside the store after he put in a complaint about the arrogant commercial manager and the way he spoke to him to the HR department how dare Claire say my role here is to protect my managers and the good name of the store and i take it very seriously when you complain about my staff any good name that store had the three of them have destroyed Moxy /Harris /and Thomas but it must seem clear to everyone reading the reviews Marks & Spencers don't value customers that shop there for over 20yrs or more it seems three very very nasty members of staff but i personally blame the HR for allowing them to treat and lie about someone in this vey unpleasant way Torquay have also lost me as a customer”

Helpful Report

Posted 2 years ago

“We had M&S food for my parents 60th wedding party, brilliant, the sandwiches and small rolls were delicious, we had other food from store as well as platters and everybody enjoyed the food, can’t say enough about quality of the platters”

Marks And Spencer 5 star review on 16th October 2022

Helpful Report

Posted 2 years ago

“Definitely won’t be shopping in Torquay M+S after reading there reviews Horrible Managers”

Helpful Report

Posted 2 years ago

Marks And Spencer is rated 2.8 based on 2,276 reviews