Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.80

2.8 Rating 2,276 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,276 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered flowers for sister in laws birthday.either dead or squashed on arrival.had same issue at xmas with plants.”

Marks And Spencer 1 star review on 26th September 2022

Helpful Report

Posted 2 years ago

“my god when most of retail are struggling to survive the general manager at torquay willows store is banning a innocent shopper for rewarding her staff for good customer service skills unlike hers the way the Commercial manager and section manager spoke to Dale is unforgivable and for this section manager Nikki to use Marks and Spencers as a weapon to call the police to the store and say Dale in 2019 sent her flowers in 2020 came in the store shouting at the staff and in 2021 put a review on her and her girlfriends cars i use to work there so 2019 everyone in the store new she told her husband she won the flowers at work in 2020 if Dale had shouted at any of the staff in the food hall it would have been log on our cctv for evidence he was a lovely very smart gentleman and so kind and polite in 2021 the reviews came from Sainsbury as the three managers new Claire was alway's going to get Dale out of the store she told and warned all the staff if we where seen talking to him we would be in trouble it was all very unpleasant so i was glad to leave i just don't no how Nikki and Dawn sleep at night there was no need to lie and send the police to his cottage like they did and HR let them all get away with it there reviews say it all”

Helpful Report

Posted 2 years ago

“Ordered a self assembly autumn wreath, it arrived on time but delivered to door step and made no attempt to ring the bell. There was plenty of moss and wire to cover the ring but insufficient flowers and foliage to make the wreath resemble the picture. The foliage was very wilted. This item is not value for money and I would advise you not to buy. Good job it was not sent as a gift. I feel very disappointed. Item cost £35.”

Helpful Report

Posted 2 years ago

“have to say i agree with Samantha after reading the reviews about the three managers at the willows in Torbay its more than shocking to think you can shop with Marks and Spencers give them your money and custom for over 25 yrs and get no help or support from HR and as for this Nicola the supervisor to send the police to a customers home with nothing but false allegations her lies to her husband shows her credibility how she sits down at home playing happy families after what she did to this innocent shopper says everything about her HR i will never shop in that store again the three of them should have been made to apologise then SACKED the three of them sound like chav's”

Helpful Report

Posted 2 years ago

“The three managers at the Willows in Torquay should resign from there position’s in respect to Marks and Spencers and what they did to the innocent shopper”

Helpful Report

Posted 2 years ago

“Order a baby shower cake on line for my daughters baby shower party for last Saturday went into m@s in Altrincham two days before and was told no cake was ordered so send over several emails and then phone them and was told to send photo off payment which I did and then phoned them again and was again told yes they got photo but need to send a pdf as head office would not take photo got money put back into my account so they say not even apology even do we did not have a cake for such a special day they don’t even seem to care anymore thanks m@ s”

Helpful Report

Posted 2 years ago

“I bought some of your £6.00 a pair knickers - there was a deal so it turned out 3 pairs and 4th for free. I washed before wearing and after - one pair the looped ‘lace’ around the leg started to come away. I washed another pair for the third time and the lace started to unravel. In comparison I have some knickers I bought in the USA when I lived there, they are minimum 3 years old and some a lot old. They are fine - I was replacing some which had become too small but I am still wearing. The top photo shows the USA underwear after at least 3 years. The second shows M&S after 3rd wash! Also, I bought a hoodie a few months ago and that started to bobble after the first wash!! I can’t believe how the quality of M&S has gone down so much. I used to rely on them and their good quality - no longer. As you don’t do petite sizes either, I shall no longer be shopping there.”

Marks And Spencer 1 star review on 22nd September 2022

Helpful Report

Posted 2 years ago

“Awful staff.. I wentbto blue water M&S . Returned pair of mens shoes in ladies section ground floor then went to a restuarent to place a take away order as while they were getting food ready o could return another 3 pair of shoes to next. After restuarent I went to smuggle to buy a school bag but didn't like any. On coming out of shop saw 2 security guys attentive towards me. Told M and S female staff member said I returned one pair of shoes and perhaps lifted another one.. how disgusting and humiliating.. I went too angry on them .they clarified its not them .the lady who name they can not disclose asked therefore they were chasing me. I said how could she say that. I didn't even go in shoe section whether male or female.. tht thing really put me on fire.. allegation an honourable citizen.. how disgusting .. the security guys apologised but actually tht woman needs apologising me .. this incidence gave me a bad headache and I lost left over trust on this company. Why M and S staff behaves as a racist and false spying against brown skin.. I wish that womans tongue gets paralysed who with our any evidence put under stress an innocent person. I feel M and S recruit low IQ racist staff ..not worth going again”

Helpful Report

Posted 2 years ago

“Torquay reviews the managers should be sacked for what they did to the innocent shopper”

Helpful Report

Posted 2 years ago

“Disgusting reviews Torquay I will never shop there again”

Helpful Report

Posted 2 years ago

“General and Commercial Managers how the hell can the general manager take a innocent shopper outside the store and because he complained to the Executive team about the way the commercial manager spoke so arrogantly to him her words were my role here is to protect the good name of the food hall and protect my staff i don't like it when a customer goes straight to head office to complain and flicking her fingers in the air and when the customer went to speak back she turned her back to him and put her hands over her ears and said i don't want to here what you have to say its absolutely disgusting and then she banned the customer for giving staff a card with a gift for showing him good customer services did HR ever go back to this customer who shopped with them for over 25 years and explain why there managers spoke to him in the way they did but worse to come the section manager Nikki who sent the police to his house saying in 2019 he sent her flowers 2020 went in the store shouting at the staff which we all no would have been logged on there cctv and in 2021 put a reviews on here and her girlfriends cars which i believe there was no evidence of any of these allegations s in fact she told her husband she won the flowers at work two words of advice keep out of Torquay marks Spencer's at the willows and Dale go and seek advice from a good solicitor she should never get away with making such serious allegations where did these managers get there training wake up HR and sort this out”

Helpful Report

Posted 2 years ago

“JILL have to say how shocked i was to read Torquay's reviews and the fact that all three managers did not even have to apologise to the innocent customer. just carry on like nothing happened lets hope that people stop going in there food hall like me. HR sort these people out before they destroy that store and show everyone you do exist and care about your customers i think you may have missed the boat with that one haven't stoped laughing about the manager Claire. with enough dynamite in her head to blow the head of a matchstick i have met her and can say its about right”

Helpful Report

Posted 2 years ago

“the way the managers spoke and treated the customer that spent good money in our store is just unbelievable they have damaged marks Spencer's with all there bad feed back this section manager is someone to keep well away from and the two managers that helped her we call them in house the hit squad even HR don't mess with them”

Helpful Report

Posted 2 years ago

“Horrendous!!! Do not use their mail order service as they use Evri (Hermes) do not expect to receive your order. Customer service with both companies is dreadful, neither company are able or want to help you. DON'T BOTHER!”

Helpful Report

Posted 2 years ago

“I went to marks and Spencer Doncaster Wheatley retail park store and was walking with crutches due to a foot injury and the staff was lovely really helpful Anna helped me carry my basket to the checkout and even went and got a item I needed but could not carry then the lady on the till packed my bag and got some one to carry my bag to seat outside until my lift came to pick me up I must say I often go to this store and have always had excellent service from the staff .”

Helpful Report

Posted 2 years ago

“Like Donna in respect to the innocent shopper I will never enter Torquay food 🥘 Hall again the 3 of the managers should be ashamed of themselves”

Helpful Report

Posted 2 years ago

“Torquay Food Hall REVIEWS are very poor managers should never get away with treating customers like this”

Helpful Report

Posted 2 years ago

“Worst customer service I have ever experienced. There was a fault with the online shopping platform. These things happen but then there was jist no help whatsoever. I followed everything asked of me. No school uniform and weeks later still trying to get my money back. Would never shop with M & S again, especially online. Left waiting days for email responses. No one helps on the phone. Thank goodness Next have a good range.”

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Posted 2 years ago

“Not good torquay good hall”

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Posted 2 years ago

“Always spot on”

Helpful Report

Posted 2 years ago

Marks And Spencer is rated 2.8 based on 2,276 reviews