Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.80

2.8 Rating 2,277 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,277 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great food on offer and really like my local store”

Helpful Report

Posted 4 years ago

“I ordered a sofa and 2 chairs, after receiving a good selection of swatches from M&S. I was kept up to date via email and M&S were most accommodating when I changed my delivery date. I was given a 2 hour window several days before and the 2 delivery drivers, Tom and Sue, were so helpful, nothing was too much trouble - even bringing the furniture in via my side gate and up a flight of steps to my french doors. They unpacked everything, fitted the feet and left my furniture in situ, taking away all the packaging. The quality and value for money is outstanding and I cannot recommend M&S highly enough!”

Helpful Report

Posted 4 years ago

“Wrong Size Sofa - Ordered 'Nantucket Chais Corner Sofa'. After waiting just over 3 months for delivery when it arrived it was incorrect size. Sofa now blocks a doorway. With loads of chasing on our behalf, M&S have admitted that sizes on their website were incorrect but despite promises they will contact us to amend we have had no meaningful contact from M&S. Customer service is absolutely appalling. Timeline of events: 29/01/2021 - Sofa ordered online. 04/05/2021 - Informed M&S sofa wrong size and sent them photo proof with measurements. 05/05/2021 - Received voicemail from M&S simply stating that sizes were correct. Phoned customer services again and informed them none of our questions had been answered or photographic proof had been addressed. 13/05/2021 - After no contact from M&S contacted customer services and spoke 'customer referrals team'. They informed me their website had incorrect measurements and they would launch an investigation. 20/05/2021 - No contact from M&S. Sent email requesting update. 22/05/2021 - Received reply that someone would contact me. 26/05/2021 - STILL NO CONTACT FROM M&S. Emailed to request further update. 28/05/2021 - Received reply that someone would contact me. 02/06/2021 - to this date have still had no further contact or update from M&S.”

Marks And Spencer 1 star review on 2nd June 2021

Helpful Report

Posted 4 years ago

“Had to return ladies clothes items to cheshire oaks branch,served by very helpfull person ,his name is Ian J in bedding dept no fuss so efficiant 28 05 21”

Helpful Report

Posted 4 years ago

“A member of staff named Karen in the Food Hall at Guildford was very friendly and helpful on 25/05.21 at 13.48.”

Helpful Report

Posted 4 years ago

“As a regular customer every 2 weeks, spending between £120-£150 on food shopping. I've never had any complaints until I found a foreign object in a beef bolognese, ready meal. It was the size of popcorn which was grey, nobbley with the texture of pate. Absolutely disgusting... What happened to...ITS NOT JUST FOOD.. ITS M&S FOOD.. Now I've emailed on several occasions.. And I already sent ALL of the photos 3 times.. Nothings been resolved. Customer service is really poor.. Not a happy customer... I'll definitely give the legendary M&S a wide birth...”

Marks And Spencer 1 star review on 25th May 2021

Helpful Report

Posted 4 years ago

“I always wear Per Una embellished jeans £39.50 They are so comfortable & a bit more dressy than my every day jeans .I bought a black pair in Dec but after just a few washes they had faded especially down the seams .waistband & pockets .( I wash them inside out on a cool 14 min wash) my local branch kindly exchanged them for a new pair in February .These have been washed about 6 times & have gone exactly the same way .They look so faded & shabby I wouldn't even go out in them .I am very disappointed in the quality of this product .definitely not worth the price & I would not recommend them”

Helpful Report

Posted 4 years ago

“Staff helpful in store, assisted with my querie regarding an on line order .”

Helpful Report

Posted 4 years ago

“Very happy with the service I got from Susi bra measuring at Harrow Branch on St Ann's road excellent service Harsha”

Helpful Report

Posted 4 years ago

“Has anyone else been made to feel like a leper in M&S? From being told l cannot try clothes on in store because of ‘germs’ to being told to open bags of returned clothes myself to limit ‘germs’ l have never felt so unwelcome. As far as l know there is no scientific evidence that Covid 19 remains on clothes, in any case having to try them on at home would surely increase the viral load if there were. Presumably why the charming assistant today refused to touch the bags. Is M&S trying to force its customers to use mail order only and save money by then closing stores? Although it might suit the assistant l encountered today better to work in a warehouse like an Amazon drone, she clearly had a problem encountering people. Why are assistants not supplied with disposable gloves if they are that worried. Sizing of clothes in M&S is so unreliable now buying anything has turned into a real chore, what a shame such an unpleasant buying experience is the new normal when other shops who weren’t allowed to stay open in lock down are actually welcoming customers.”

Helpful Report

Posted 4 years ago

“Brilliant local store, staff are amazing”

Helpful Report

Posted 4 years ago

“I am not complaining about a particular thing , only the lack of lovely bedding . Wanting to buy nice new bedding for quite a while , and the bedding always used to be the place to go for lovely style . At the moment there is nothing grabbing my attention, all a bit old fashioned and the colours not so good . Been a M&S shopper all my life and I am 65 now ....”

Helpful Report

Posted 4 years ago

“Ordered garden furniture Capri sofa on 3rd May. Had to chase this order for delivery up as I had not heard anything two weeks had passed. After. 46 minute call wait to be informed the earliest delivery date would be 25th August!, so will have to wait months for garden furniture this year would have been nice. Be warned they take your payment in full and do not deliver, awaiting outcome. Customer services advised I have to lower my expectations 🤨 well Marks and Spencer please do raise your standards and deliver in the expected code of conduct timescales. There is no warning in the App where I ordered there are delays or out of stock evidently they informed me it appears on their website, I certainly was not aware. Stick to Amazon or other reputable on line providers.”

Helpful Report

Posted 4 years ago

“I paid for next day delivery and my item took 5 days to arrive! Never purchasing with them again!”

Helpful Report

Posted 4 years ago

“Was served today by Tricia in the Ayr store of M&S at 15.35 today. She was extremely helpful and pleasant. Long may this store remain in Ayr High Street as we no longer have a store selling ladies and men’s clothes of this quality. It is an Essential part of shopping in Ayr.”

Helpful Report

Posted 4 years ago

“Moroccan spiced chicken wraps , purchased the ingredients for this dish as advertised by M&S was looking forward to dishing this up to my family but after following recipe instructions was very disappointed as my chicken was so full of water it completely absorbed the marinade ( yes m&s chicken) complete waste of time and money . 😡”

Helpful Report

Posted 4 years ago

“Just brought onions rings from M&S these must be the worst onion rings we have ever had full of oil and cooking instructions needed another 3 minutes so they were crispy.”

Helpful Report

Posted 4 years ago

“I ordered several of the light up candles and one arrived unfortunately broken, rang customer service up and the lady couldnt have been more helpful ,thank you m&s think all stores should have such exceptional customer care like yous have.”

Helpful Report

Posted 4 years ago

“I have been going to Mark's and Spencer in sale for over a year I travel there from burnage why do you not supply crinkle cut chips had them from here over a year ago but you not had them since so disappointed first thing I do is go to freezer and none WHY”

Helpful Report

Posted 4 years ago

“Ordered a console table in January and it didnt arrive for 3 months. I kept getting calls from the UK saying our product isnt in stock yet and the delivery will be delayed. I asked them to change the number on file to my partners as he working from home and will be there for delivery but he is also more able to take a call during work. They kept calling my number on a biweekly basis and pushing the delivery back by 2 weeks. Whenever we rang customer service for an update we were left on the phone for 15-25mins being fobbed from one person to the next, and all we got was an insincere 'we apologise for any inconvenience' and then we'd be given a new delivery date, which ended up being changed a few days later anyways, they'd call my phone when i was in work and not my partners as I had requested on multiple occasions. Never, ever again, absolute nightmare, desperate 'customer service' -total joke”

Helpful Report

Posted 4 years ago

Marks And Spencer is rated 2.8 based on 2,277 reviews