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Marks And Spencer Reviews

2.8 Rating 2,277 Reviews
43 %
of reviewers recommend Marks And Spencer
2.8
Based on 2,277 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 46%
Accurate And Undamaged Orders
Greater than 69%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Marks And Spencer Reviews

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Anonymous
Anonymous  // 01/01/2019
I have buy two trousers over two and a half months and haven't received, when i have sent several email to M&S and they said:we're going to investigate, this was already almost two months ago, the worst is when contact customer service if I give my order number they turn off the phone because they said I need 14 number and my order only have 8 number, I have to say, it's the worst customer serve I've ever seen, They hung up the phone in my face because my order only have 8 number. Customer service are never trained to be aware if someone call with 8 number order. I spend on the phone over 30 minutes and i was calling from Jersey channel islands. I really don't recommend buying anything online from M&S. I'm 50 years old and i've bought so many things online and the first order I made with M&S this have Happen, the management from M&S they don't care about customers. Justto let you know,last week I contacted customer service and they said: one of ar management going to call me back, today or tomorrow. That was last week, they niver call me back. Avoid shopping online with M&S because they just don't care about the customer.
Helpful Report
Posted 4 years ago
Once again a really good bargain bought online gone missing. After paying too it is now out of stock. Why when not my fault should I wait nearly a week for refund. Something not right somewhere when stock orders can’t be controlled properly I have lost faith in Marks now. Carry on like this and you will lose customers
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Posted 4 years ago
Have had no problems with the company and always keep up with delivery messages, free delivery, have had no problem with flowers ,that i have sent ,and had no problems from receiving. Them.
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Posted 4 years ago
My son ordered flowers for mothers day at least 3 weeks ago to be delivered on Sunday. They didn't arrive at all so I was very disappointed and upset to say the least !! If you can't deliver your service as promised 100% you shouldn't be taking people's money. Thanks for ruining my day !
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Posted 4 years ago
I sent flowers to my elderly parents from M and S. The flowers arrived on time and on the correct date. They arrived in a very large cardboard box[really not necessary for the amount of flowers inside] They were appalling, nothing like the picture and pretty much dead. We left them for a couple of days to see if there was any improvement. By this time leaves and flowers were just falling off. So disappointed, I will not order again from them and I definitely would not recommend.
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Posted 4 years ago
My daughter bought some lilies for me from an M&S shop in a garage. They are beautiful I have never seen such enormous blooms once opened. The scent is intoxicating & almost two weeks later they still look lovely. Well done M&S I wonder who your supplier is!!
Marks And Spencer 5 star review on 15th March 2021
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Posted 4 years ago
Ordered flowers for Mother’s Day two weeks before the day, with named day delivery. On the morning of delivery the courier tracking was updated to say delivery would now be the day following Mother’s Day. Called M&S customer service, who provided no help, just offered a refund, which doesn’t help my mother celebrate Mother’s Day. The following day M&S sent an email to say the order was delivered, but upon checking the courier tracking, the order was damaged upon receipt at their depot and disposed. No delivery, no Mother’s Day present, nothing. No way to complain to M&S, they no longer accept emails or paper mail. Absolutely atrocious service. I’ve apologised to my Mother and now placed a separate order via Interflora, so she will get some flowers 2 days late. I will never order anything from M&S again.
Helpful Report
Posted 4 years ago
Had flowers delivered to me today for Mothers Day. Was supposed to be accompanied by a bottle of Prosecco. No Prosecco.. my daughter phoned up to complain and was told that they will deliver tomorrow. Tomorrow is NOT MOTHERS DAY. We will wait and see. They take your money and are not bothered. Won't be using them again.
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Posted 4 years ago
Sent my mum, the rose and freesia bag from M&S for Mother's Day and beautiful.
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Posted 4 years ago
Pitiful Flower Delivery by M&S Absolutely furious that my mum recieved a wilted bunch of nothing today which looked absolutely nothing like the beautiful and expensive bunch I ordered! Flowers that there were were tiny and broken. All just leaves and twigs. If I could post the pitiful picture of what they look like I would! No option to complain apart from phoning a number that puts you on hold for forever! No option to email or anything. I am left disappointed and horrified that my mother recieved THIS For Mother’s Day when I though M&S were meant to provide quality. Will never trust them again.
Helpful Report
Posted 4 years ago
Ludicrous service where you are lied to! I bought the wrong product and told me to come the next day to change it. Surprisingly, the next day they say they can't do it! The manager treating with such a lack of respect that you feel that you're speaking to a wall. This is shameful and they show a terrible image between lies, false committment, absence of respect and lack of consideration of even looking for an agreement. I've lost trust in this company and will never go back.
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Posted 4 years ago
I purchased 2 mens Autograph Pyjama tops fantastic quality, Not cheap at £22.50 each but worth every penny
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Posted 4 years ago
Shocking online service from M&S. Ordered items on line, paid and received confirmation emails. This morning received 2 cancellation emails stating no stock. I cannot understand how a company the size of M&S cannot have proper stock control measures in place. Very disappointing.
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Posted 4 years ago
Feeling very low I have received a email from mark's and Spencer about the family meal deal for mother's Day but it is in-store only and we are all shielding and no one can drive in our house and we do not have any transport or family to help us so we miss out yet again on a amazing deal
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Posted 4 years ago
Had trowser order cancelled (can't understand how they don't have proper online stock management) but I can't cancel the jacket as is now not wanted without the trowsers. I could reject the order but most deliveries and just left at the door to the flat, so I doubt I will be able to do that. Not impressed with M&S.
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Posted 4 years ago
Rude, aggressive and abusive floor staff and customer service; more so these behaviours are permitted by their unskilled management team. No intention to resolve any matters or complaints with customers but to get them out of their store (M&S Pantheon Oxford Street) the quickest when complained in person; along with the false promises in sending the result of their investigation to customers, no courtesy to reply to emails either. Good at avoiding problems or complaints by the Store management team and by ignoring the customers in concern. Absolutely bad customer service and business practices. So be aware when shopping with this outfit and the treatment you may received. I wish I could give them zero stars!
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Posted 4 years ago
Purchased Full briefs in December and every pair of briefs I have had to throw away as the elastic has riped very disappointed
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Posted 4 years ago
Disappointed that most M&S men’s polo shirts only have a 2 button plaque instead of the traditional 3 button associated with the classic polo shirt. Is this a cost cutting exercise ?
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Posted 4 years ago
Absolutely brilliant service from Chrissy R. at M&S, Yeomans Way, Bournemouth BH8 9UL, yesterday. Such a lovely lady.
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Posted 4 years ago
very helpful service from all at Uxbridge Middx store especially KimCwhose cheerfulness and positive attitude shone through!
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Posted 4 years ago
Marks And Spencer is rated 2.8 based on 2,277 reviews