Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.78

2.8 Rating 2,344 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,344 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Servicio de atención del cliente,terrible. Se ríen del cliente.”

Helpful Report

Posted 5 years ago

“Visited the Redhill Surrey branch of Marks and Spencer to get some trousers and a shirt for my 14 year old son for a wedding. He was measured and fitted for both by a lovely man called Ian who listened to what we wanted and advised and guided us in the right direction. The shirt and trousers had to be ordered in and came within 2 days. We went back today to collect the trousers,shirt and have a final fitting by Ian as he wanted to make sure that the trousers fitted correctly, which they did. The service he provided was exceptional and I will highly recommend Ian to anyone that needs to get a suit fitted. One very happy customer.”

Helpful Report

Posted 5 years ago

“My elderly mother visited the Broadway store, Bradford today to have a bra fitting, she was served by Diane who not only measured her but also assisted her with some other items. I don’t normally write a review but the care and compassion Diane has shown is greatly appreciated. Thank you M&S in your customer service 10/10”

Helpful Report

Posted 5 years ago

“Have been buying quiches regularly for years but I will have to look for somewhere else to buy them as M&S quiches are now tasteless, in fact they are AWFUL. I have just had the misfortune to eat a dry chicken & mushroom puff pastry slice - another of my past favourites - hardly any filling and no sauce, just very hard pastry.”

Helpful Report

Posted 5 years ago

“I had have bought your quiche Lorraine and enjoyed it for many years however you have not only changed the packaging but obviously the quality it’s now so bland and where is the cheese content ?”

Helpful Report

Posted 5 years ago

“Why isn’t it possible to write a item review on the app, I have to go into safari and then it won’t always let me write a review,it just cuts off, it’s very annoying, so I don’t write many reviews for this reason good or bad.”

Helpful Report

Posted 5 years ago

“5-pack No VPL Microfibre High Leg Knickers: I bought a pack of these as I’d purchased the ‘same’ product before which were excellent. Major disappointment this time: the material is a lot flimsier than my previous ones and the material over the bottom only partially covers mine. I’m a size 12 with a small bottom! Also these aren’t quite wide enough around the tops of my thighs at the front. Just like everyone else they are just using cheaper products which let down their quality reputation. Going off on a tangent, I used to love the Per Una range. Whoever the buyers were when this range started up really knew what they were doing with beautiful clothes…sadly this all went downhill ages ago too. I would totally understand if M n S closed down altogether, too much ‘tat’ and ‘dowdy’ stuff plus cheap imports I store these days. Sooo disappointing!!”

Helpful Report

Posted 5 years ago

“24.7.21 visited m&s food in princess Alice retail park. Was served by Neil. What a great guy, funny, put a smile on my face great sense of humour. :)”

Helpful Report

Posted 5 years ago

“15/7/2021 appointment for bra fitting service,Perry Barr the young lady Yvette,was so kind and helpful and put me at ease all through the fitting that I shall certainly use this service again .”

Helpful Report

Posted 5 years ago

“WELL M&S I am absolutely flabbergasted with you. I have been a loyal M&S customer for over 40 years and have never made any complaint about any of your products But in 2017 I purchased a pair of nubuck leather Velcro Fastening M&S branded shoes as I now have trouble tying my laces. I bought from Shrewsbury M&S store for £55.00. They have been worn on a maximum of 5 occasions for celebration evenings (weddings, anniversaries, etc) as they were too good for everyday wear and as such have been stored in my shoe cupboard. There is nothing wrong with the Nubuck leather uppers, inside cushioned insole, etc. BUT the soles of the shoes have just literally disintegrated (please see photos of the sole). Obviously after 4 years and max of 5 wears, I do not have Till receipt. Knowing that return to M&S store would be a waste of time, I put the shoes in a shoe box with a full letter of explanation and paid (at my expense) to return the shoes to the Head office in London, where I hoped that somebody from the purchasing department would investigate the obvious inferior Quality of the shoes soles compound. It is such a pity that the shoes are only fit for the dustbin because of a clear manufacturing fault. My main objective was to inform M&S about selling inferior products with the M&S logo in their stores. Today after over 2 months, The shoes were returned to me from Chester, Customer services Dept with a letter of explanation (more like excuses, excuses, accepting no blame whatsoever) Totally dismissing that the shoes were a manufacturing fault and that general wear over 4 years was to blame (obviously did not even bother to read and understand the points that I had stated in my enclosed letter of very limited wear). No mention of an apology to a valued customer only an overtone of "we do not admit liability" ?? Whatever has happened to the Great M&S customer service and quality. I for one, will now, never shop at M&S again in my lifetime. Such a shame.”

Marks And Spencer 1 star review on 22nd July 2021

Helpful Report

Posted 5 years ago

“Ordered a chair from M&S back in February they failed to process the order correctly so when the delivery date arrived I was told I had to cancel the order & reorder & wait another 11 weeks now due date for delivery has arrived & they have again only just told me they have a problem 6 months they’ve had to sort suppling 1 chair why oh why can’t tneir customer service just give a simple truthful service all this passing the buck from one to another never the same person replying to emails very very disappointed do not order furniture they lie to you. If I was to change my delivery date this close to agreed delivery date I’d have to pay £25 now one has offered compensation when it’s their fault so angry with them”

Helpful Report

Posted 5 years ago

“Very quick and easy to use the click and collect function for homeware. Collection area in store was easy to find and the whole process was quick. I was also kept well informed via email on the progress of the arrival of my delivery to the store.”

Helpful Report

Posted 5 years ago

“I came into the Bristol Cribbs Causeway store last Thursday and one of your employees Grace couldn’t have been more helpful! Nothing was too much trouble , she is a true asset to the store!”

Helpful Report

Posted 5 years ago

“Sorry Marks and Spencer but I just do not understand your paperless return service. No documentation in delivered items which is puzzling. However when I tried to arrange for my item to be picked up by Hermes which customer services assured me I could do I could not get Hermes to accept Marks and Spencer as a valid store to return items too. I am have printed off the QR code which I am assuming contains all details of my order but the only means it appears I have available to me is to take it to a Hermes shop of the PO. as I am housebound I cannot do that, So I cannot buy goods from you in future if this is the policy”

Helpful Report

Posted 5 years ago

“I have just taken receipt of 2 cotton tops, I can only describe them as rags. One of the tops wasn’t even in the plastic bag it was meant to be in, the bag was ripped and just pushed in the box as an afterthought. One of the tops described as white, was far from white instead a sickly cream colour. Both tops are made in India, we have been visiting India for over 20 years and have purchased better quality tops from the beach sellers. Which, leads me to believe M&S are exploiting the poor workers in India with the prices they charge here in the UK, you are without a doubt a disgrace. From now on I will only buy from M&S if I know it’s British, you really need to get your act together.”

Helpful Report

Posted 5 years ago

“I love Marks and Spencers and always find the staff brilliant especially Lisa at Fishergate Preston she's brilliant I lost something in store and she took time to help fab”

Helpful Report

Posted 5 years ago

“Ordered several pieces of jewellery on behalf of my elderly mother via click and collect, received email saying the order would be sent in 2 different packages- this was perfectly acceptable. Got an email to say package 1 was in store, went to collect it, when i got home found the envelope empty. Went online to customer services, was repeatedly told the 2nd part of my order would arrive shortly - no acknowledgement of the fact the first order was obviously tampered with. Have repeatedly tried to contact customer services but have been ignored. It has now been 2 months & I have not received the 2nd package either. Had to explain to my mother who has been a life long customer of M & S - she is bitterly disappointed. We will not be shopping online or instore with M & S again and will be advising others not to do so either.”

Helpful Report

Posted 5 years ago

“The recent clothing I ordered on sale was of bad quality. The fit and comfort level is not as good as it was. Not happy with the product this time”

Helpful Report

Posted 5 years ago

“The strawberries are dreadful, they are hard and I cut away the hard white insides and am left with very little. I will never purchase them again.”

Helpful Report

Posted 5 years ago

“Using online ordering on my mobile was a dreadful experience. I had to input address details 4 times which concluded me entering an incorrect number unnoticed until after delivery!! It then wouldn't accept payment via PayPal or card and eventually my partner tried with his card. Very stressful, shouldn't be that difficult, now hoping my friend can retrieve her delivery from a neighbour! Also the website says next day delivery available but always that date is crossed out and you have to choose the following day.”

Helpful Report

Posted 5 years ago

Marks And Spencer is rated 2.8 based on 2,344 reviews