Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.80

2.8 Rating 2,277 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,277 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We bought 2 beds from the Longbridge, Birmingham shop, the service was excellent, unfortunately date was to late, popped in to ask if there was a chance of bringing it forward. Debbie went out of her way and she managed to help us, i cannot fault Longbrige always had excellent service and not to name to many but Emma was also brilliant with her service, will continue to use marks for everything. Thank you”

Helpful Report

Posted 4 years ago

“Bought new dish of dim sum, dreadful. Do not buy, steamed or microwaved they are a gluey indistinguishable flavoured filler. Very unlike M and S to be selling. They did refund but extremely disappointing”

Marks And Spencer 1 star review on 22nd April 2021

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Posted 4 years ago

“Bought a selection of Chinese food for 2 today. Chicken was as tasteless as Macnuggets, ditto prawn toast which was soggy. Only good thing were the spare ribs. Looked round men's dept at same store (Welwyn Garden City). Dismal selection. Shirts are mainly slim or tailor fit. Floor space reduced to accommodate a coffee bar. M&S has truly lost its way.”

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Posted 4 years ago

“I took a pet policy out in respect of my cat. The premiums were very high which I was happy to pay as I hoped that in the event of my cat's illness I would received prompt payment and good service. I received neither, I had to send over 10 emails before the claims department would even process my claim. The excess is extremely high even though I had a premium product on top of the excess there is a 20% excess I have never come across this before. They took nearly a month to pay me and still owe me 36 pounds, It is the worst insurance I have ever used.”

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Posted 4 years ago

“M&S have gone downhill beyond belief. I will never order flowers or anything else from them - this is after 30 years as a loyal customer. I have had 5 deliveries (more fool me) gone wrong - flowers for special occasions undelivered without any notification. Each time refunded but not the point as each occasion missed - there have been a number of other significant problems with other orders too. Customer service appalling - what has gone wrong? Nobody cares.”

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Posted 4 years ago

“Bought flowers online for delivery over a month away, called to change the address, can’t make any changes or cancel unless within 30 mins after purchase. This was a day or so after I ordered, absolute joke!”

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Posted 4 years ago

“Bought ankle grazer joggers today size12 short Length was 29 ins left leg and 291/2 ins right leg. Noticed size 14 goes up to 31 ins. I am 5ft tall and size 14short used to fit perfectly. What has happened to your sizing l have heard lots of people complaining about the short length being longer. I should like to see this rectified so I can continue to buy from M & S.”

Marks And Spencer 2 star review on 15th April 2021

Helpful Report

Posted 4 years ago

“I have a coeliac condition and a gluten free food requirement. This is not a food fad but it is essential to my good health. I have regularly been able to source excellent products at M & S food in Moortown, Leeds. Currently there is a preponderance of Plant Kitchen products that I can't have. Staff were unable to provide information or any prospect of essential availability so we will have to try other options elsewhere and hope for the best. Any explanation and possible solutions would be greatly appreciated but I do not expect a response.”

Helpful Report

Posted 4 years ago

“My wife and I always shop in M/S Hexham store as we find the staff are all excellent and obliging with any queries and sales,nothing seems to faze them.”

Helpful Report

Posted 4 years ago

“I shop for food and clothing especially school uniform at M&S and for the most part would give everything 5*. However, I want to know why, when you purchase something for home delivery, they have to deliver so early! We received 3 gifts over the past few months for big birthdays, celebrations etc. They were all delivered on the day before 8am! I've just sent some flowers to someone that is receiving treatment for illness, I got a text around 6am to be told it would be delivered before 8am and could change, however, I was still asleep! I was horrified that my friend would be woken up so early!”

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Posted 4 years ago

“Always get my clothes in mands shirts were Always a generous size but lately they have altered the size i buy a regular size but they have made them like Taylor fit tightening around the shoulders and arms, old shirts was made with with a bit more room”

Helpful Report

Posted 4 years ago

“My experience with Marks and Spencer delivery has been terrible - they use Hermes and when you try and order multiple things they come on different days, meaning you have to continually liase with hermes. I have lost items (because I asked Hermes to leave the item in the bin outside my house and it was gone by the time I had managed to come home). I have not been offered any refund on the items that i never received. I really expected a better service from them rather than having lost substantial money and time.”

Helpful Report

Posted 4 years ago

“Ordered Christmas gifts online in December. Didnt get some of my order. M&S customer service sent me a link which was not correct. Tried to contact them again but to no avail. Felt very let down by CS . I paid for these clothes and never got them .”

Helpful Report

Posted 4 years ago

“I absolutely love Mark's and Spencer food products but the website is dreadful to say the least. I can imagine they probably lose so much potential sales due to the fact that customers are unable to search particular items. I was trying to search boxes of chocolates and tins of biscuits as I wanted to order some to give after a party. I know for a fact they are available but they are not accessible on there the website even to view. I have this problem all the time with their website, it's a shame because their chocolates make excellent gifts to give people and some times you want to check the website to checkout prices before making a trip down their which unfortunately you can't. So many of my friends have said the same thing. If your looking for ways to improve, start with your website. Your honestly losing so many sales. Just spent over £200 in Thortons on boxes of chocolates which I would have preferred to get from Mark's and Spencer's, but couldn't view options and prices on their website.”

Helpful Report

Posted 4 years ago

“Order online with Marks and Spencer and paid via Clearpay. Marks and Spencer charged me twice for the order. It is proving very difficult to get my money back. It is impossible to speak to anyone in the finance department and I have sent two emails with clear evidence that they have overcharged me. I am not looking for compensation just my money back. Please be careful when ordering online with Marks and Spencer especially if using Clearpay.”

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Posted 4 years ago

“Was given a £50gift card as a present. This card needs redesigned. It is not customer or user friendly. No instructions are given on how to retrieve the value or indeed to remove the foli to disclose the security code. Dear help any visually impaired or elderly customer trying to use it. You need to do bettet”

Helpful Report

Posted 4 years ago

“If you purchase online with M&S, find out if they use Hermes UK as there courier. I personally would avoid doing business if they do. Its been a week since I placed my order and still no garment received. Parcelforce got it to me on the day that I expected it. So, you have been warned!!”

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Posted 4 years ago

“Yesterday at midday went to M&S in Market Street, Manchester to return a pair of school trousers that I bought the day before and were too small for my son. The woman working at the till was very rude. She explained to me that the shop label was missing and she would make an exception this time but in the future I won’t be able to return anything with the label missing. Fair enough, I understand it’s a store policy even though I had the receipt, the hanger and only bought the trousers the previous day. The issue I had was the extremely rude attitude the woman had towards me from the beginning, none greeting or hi, just right to the point in an aggressive and confrontational manner when I was trying to explain that I don’t remember taking off the label but could have happened. Sometimes people are tired and do things without realising. Never have been treated like that for no reason. It was shocking.”

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Posted 4 years ago

“Good quality blouses bought yesterday. How do I write a review”

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Posted 4 years ago

“Would have given no star if possible. Found an inch of 1/4inch cord in my minestrone soup tonight - was so nearly sick but pleased not to have ingested it. No way to get through to Royston store at 7.30 pm having already failed online & by phone via website - people could be choking & I have no way of warning anyone until tomorrow in store. Crazy”

Marks And Spencer 1 star review on 22nd March 2021

Helpful Report

Posted 4 years ago

Marks And Spencer is rated 2.8 based on 2,277 reviews