Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.80

2.8 Rating 2,277 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,277 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I attended Marks and Spencer Stirling store today at around 13.00 and was served by a very helpful and polite lady - her badge name was Moira. She served meat the ladies tills. She was really a great ambassador for M&S and considering all that is going on at present she was very pleasant and really interested in me as a customer. I felt so much more positive after speaking to her.”

Helpful Report

Posted 4 years ago

“I love shopping for food at M&S (Haverfordwest) but it may be time to bring the checkouts up to speed Last week the till froze after all my shopping had been scanned, my son had taken the goods out to the car and I was told I would have to bring it all back and re-scan it - this I declined to do (I am 76 and have better things to do) This took over twenty minutes to rectify. This week my shopping totalled over £170 and even when beer was removed from the total was still far in excess of £140 but the till would not accept my coupon for £14, after ten minutes I gave up and paid the full amount. The staff were excellent but found it hard to deal with the problems with the tills and I am £14 short. Please sort this out.”

Helpful Report

Posted 4 years ago

“An item has gone missing from M&S that was sent by Royal Mail. Both are not responding and and it’s been a long time since other order was placed. It’s a winter item and we will be in Spring soon. M&S don’t care as they have been paid. Very unprofessional and dishonest!”

Helpful Report

Posted 4 years ago

“I bought the lamb tagine for dinner , having had tagine before was looking forward to it , very disappointed it tasted like the tinned lamb curry with a few apricots thrown in . £6 wasted we ate half of it because we were hungry won’t be buying any ready meals again 😔”

Helpful Report

Posted 4 years ago

“Terrible service after an order of mine has gone missing. Nobody has been helpful whatsoever and all of it is outsourced which makes it 10x harder to get sorted.”

Helpful Report

Posted 4 years ago

“Staff usually well informed regarding directions to the goods required. However I find the quality of the clothing is not as good as in previous years. Too much imported from Bangladesh and other Eastern countries.”

Helpful Report

Posted 4 years ago

“Roast duck a l'orange (2 legs) purchased from the Hale Food Hall last week was horrible. The meat was stringy and there was no taste of orange. I arranged orange segments to garnish but was unable to chew the duck. this product should be withdrawn as it does not meet the usual quality of M&S food”

Helpful Report

Posted 4 years ago

“What has happened to M&S? Recently tried to find out where an order that’s at this point five days outside the nominated delivery date. I hadn’t realised before how poor the M&S online service is how can they get it so wrong! Wasn’t this years Christmas offering awful. Christmas has meant M&S for years for our family. The quality was so poor this year I shall order from my local butcher/fishmonger in future. Poor quality and service means that M&S are no longer an option.”

Helpful Report

Posted 4 years ago

“Having been a regular shopper with M & S for many years I am increasingly disappointed with the quakity of the items now been sold. In the past 2 weeks I have had to return 4 pairs of trousers due to very poor fit in what are clearly 'skinny fit' and not 'regular'. Previously this exact item had been bought and worn with ease. The fleece jacket also had to be returned and 2 sizes smaller ordered. The blouse I ordered was 2 sizes too small, the fabric felt cheap and the buttons poorly stitched. To add insult I then had to print off my own returns label and a postage label. This wonderful store is sadly on track to follow so many others, but this is not due to Covid. It is down to the buy cheap mentality when M & S has always been about quality. You want cheap - the market is flooded. Quality? Go to M & S, buts its a gamble.”

Helpful Report

Posted 4 years ago

“Ordered 4items 3 different couriers. 2 items not delivered over 2weeks later Hermes is the worst courier ever. DPD and Royal Mail ok. Thankfully received refund from M and S. Drop Hermes”

Helpful Report

Posted 4 years ago

“I ordered a cake about a month in advance and when I arrived at the shop they said it was damaged and refused to give it to me. The cake was for a very special occasion. Don't buy cakes from here, they are unreliable, would never recommend. M and S Monmouth”

Helpful Report

Posted 4 years ago

“Ordered basics. Waited one week for delivery. Eventually lost patience and received a refund.”

Helpful Report

Posted 4 years ago

“Paid for next day delivery but will not receive why have I paid for next day and will you refund postage. Mind you you used the worst delivery company , I be lucky to receive it at all.”

Helpful Report

Posted 4 years ago

“Debbie who works at your King’s Road branch saw me for an appointment at 10.30 this morning. She helped me find a bra snd was SO very helpful. She is an asset to company. Many thanks Gail Tatlow”

Helpful Report

Posted 4 years ago

“I have been experiencing very bad online service of Marks and Spencer's service, whereas, there store service is excellent. Online customer service people are just good for nothing with false promises to take up the matter and look into it. Once I have placed an order of a package with combo items, but I received one out of the two. since the day I had received it I had called up so many times, and asked them either you send the other one or you take back the one you have delivered and refund my money. Nothing had happened. Though I had this bad experience again I had placed an order - that is a beauty product offer, where you buy four pay for three. After few days one of the article was delivered in damaged condition. No sooner I received I called and sent them an image of the broken bottle spoke to them, wrote to customer service. It is been almost 15 days, no action had been taken. and then out of the rest of the three I received one product and in my account in their website it shows all the items have been delivered. So I called up again, wrote to them, some ticket from their side has been raised. but till date no action. So again I called up when someone from Customer Service said the refund had been issued. wait for a day or two. So again I waited. and now today when I called up again to find out what is the situation the Customer Service lady said, that no return, no refund had been raised from their end. Its disgusting and very annoying. I have experienced their online order service in Bombay and now in Kolkata. So Please think twice before using their service online.”

Helpful Report

Posted 4 years ago

“failed to deliver on time for Xmas, refused to communicate.”

Helpful Report

Posted 4 years ago

“Excellent delivery service. This was the second time I trusted M & S to deliver a gift in time for Christmas and they did not disappoint. Ordering from Australia you take a chance that the process will run smoothly. Thank you and stay safe.”

Helpful Report

Posted 4 years ago

“I returned items due to sizing, but received refund for only 1 of the items. M&S return label shows both items, however M&S distance selling platform makes it impossible for me to proof that i requested 2 refunds rather than one. A deficient online platform if compared to retailers such as amazon, where you always have individual tracking for each item.”

Helpful Report

Posted 4 years ago

“Paula Is a member of staff at the food Hall in Brighton who was very helpful. She made us feel very welcome and valued through her friendliness, willingness and assistance. Thank you Paula you made our shopping experience enjoyable.”

Helpful Report

Posted 4 years ago

“This review is in relation to M & S Skippers Lane, Middlesbrough Branch and would possible have been allocated at least 4 stars, apart from one serious compaint. There are no complaints whatsoever regarding staff, or social distancing etc. It is difficult, however, for many people to understand why the toilets are closed in this store and yet only a few miles away in the main Middlesbrough store, the toilets are open. My family and myself follow, to an exceptionally high level, all the safety regulation re:covid, but feel that the toilets are closed, without justification. The toilets are spacious and if necessary, one cubicle could be closed. Furthermore there would not be a problem with marking one washbasin 'out of use'. Customers in store, are far closer in proximity to one another than they would be when using the toilet facilities. My elderly mother.in.law, and many more, are very concerned that she would not be allowed to use the toilet facilites. At Christmas time, customers doing a large shop were more likely to spend a longer time in store than they would normally. We very much appreciate all the safety precautions that this store is taking, however, the closure of the toilets is a step too far. Customers are informed that they can use the toilets in B & Q at the opposite end of Skippers Lane Retail Park (a fair distance), only to find that they are also not allowed to use the very spacious toilets in that store. Obviously, there is lack of communication between M&S., Linthorpe Rd., Middlesbrough and M&S Skippers Lane, Middlesbrough. There is also a difference in the judgment skills of Management in the two M&S Middlesbrough stores. Management in M&S Linthorpe Road, Middlesbrough branch have achieved the correct balance.”

Helpful Report

Posted 4 years ago

Marks And Spencer is rated 2.8 based on 2,277 reviews