Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.80

2.8 Rating 2,277 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,277 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Went to M and S Reading today - now in Tier 4. It was superb. Excellent organisation under the new restrictions including the very well stocked Food Hall and a good range of other items for last minute shopping. Thank you.”

Helpful Report

Posted 4 years ago

“Ordered Christmas hamper gave 5 days notice, choose the delivery day they selected which was Friday 18th December, text message, it will be delivered 19th, then the 20th, then the 21st and now it’s the 22nd December. It’s simply not good enough. Won’t order again.”

Helpful Report

Posted 4 years ago

“Sad people moaning over delivery staying home and staying safe but moaning over people putting there life at risk working. SELFISH COMES TO MIND. Couriers working around the clock to make your Christmas, shop workers in the pandemic all day. Why you sit on your ass moaning about it.”

Helpful Report

Posted 4 years ago

“I recently bought a 3 pack of 60 denier tights ,would just like to say how delighted I am with them . I chose the red mix they are so soft and comfy fit and such a pretty shade of red . Will be buying more of these lovely tights”

Helpful Report

Posted 4 years ago

“I had ordered a hamper for a friend’s birthday ,which did not arrive. I called customer service, and spoke to Eishca . She couldn’t have been more helpful, in explaining the situation. She very kindly arranged for another delivery date. It was her attitude that I found commendable. Thank you.”

Helpful Report

Posted 4 years ago

“Shoddy service all round!!!! Only giving M&S one star because I can't give a zero My wife ordered 20 Christmas hampers for a dementia club she works for in October 2020. On the 19th December she contacted Marks for a date and time for delivery only to be told that the order had been cancelled and a refund made. Up until then there had been contact from them and have left the club high and dry. Disgraceful service, no wonder M&S is struggling to survive. Steer well clear!!!”

Helpful Report

Posted 4 years ago

“Ordered a birthday cake online and paid via PayPal. No confirmation email from marks Spencer. Used their online tracking form and no trace of my order. 40 minute wait to speak to their customer services ! Now opened PayPal case against them. They obviously don't care but will take your money.”

Helpful Report

Posted 4 years ago

“would. give a zero if an option have ordered. some presents. with 3-5 days. delivery time. 11 days. still waiting to be despatched , rang the customer service after 40 mins a lady. who couldn't give a monkeys. said. basically she couldn't help. what. has happened to marks and spencers. shocking. will never order anything again from them. too unreliable”

Helpful Report

Posted 4 years ago

“I recently bought a pair of ladies leather boots from marks and Spencer online website . These were a Christmas gift for my mother and cost £59 On picking the boots up at a local click and collect point , I was shocked to find the leather boots had no protective packaging? The leather boots had just been placed into a plastic bag . The boots had zips at the sides and these obviously rubbed up against each boot causing scratches . I phoned marks and Spencer and it 30 mins to get through to customer services , I was pretty annoying and started to tell the foreign customer service advisor that I wanted to make a complaint to which she decided to end the call . Once again I phoned m&s and once again a 30 minute wait. This customer service advisor did listen to my complaint and told me that the boots were a luxury item and should of been packed accordingly. She then told me she world reorder the item and promised it would me packed in a protective box . Four days later I received the item , it was packaged just the same has the original boots in a plastic bag with absolutely no protection . Once again I phoned customer service , once again 30 mins wait , but this time customer service rep told me he couldn't help and I would have to wait for a manager to phone me back , I'm still waiting ?”

Helpful Report

Posted 4 years ago

“We had queued for some time due to an error the cashier had made with the previous customer. We never said a word about...but neither did the cashier instead he practically threw my shopping to the furthest point away from me. I was unable to pack the items without full reach and bending over the packing area. He was clearly aware I was struggling but continued to put my items out of reach. Never looked at us or spoke to us, very ignorant.”

Helpful Report

Posted 4 years ago

“Was helped with my shopping by a lady called Katie at the Edgware Road branch such and adorable polite young lady who packed my bags for me as I am an older lady, it’s so good to speak to someone like her who is so polite and happy and always helpful thank-you for employing her, it’s such a joy to see her when you come in the store she give you the best customer service you can ever ask for”

Helpful Report

Posted 4 years ago

“The new recipe for your fresh pea and ham soup is disappointing. I loved your original recipe only one I would buy now it is thinner and tastes sweat and has the taste of garden peas rather than proper soaked marrow.peas. Please change it back. Sorry if this is wrong site but couldnt find where to complain.”

Helpful Report

Posted 4 years ago

“Delivery didn’t arrive after saying it was despatched. Also customer service don’t answer the phones .I would not recommend buying online fro their website.”

Helpful Report

Posted 4 years ago

“Best Ever Macaroni and Cheese? I don’t think so. Far too dry and not as good as the individual 3 for £7 portions.”

Helpful Report

Posted 4 years ago

“My item has been "On its way to the store" since 28 November 2020 and I have to claim it by 12 Dec 2020 (tomorrow) otherwise it will be cancelled. How can I collect something if it is not even there yet?!?!?! No answer on Customer Service. Appalling service!”

Helpful Report

Posted 4 years ago

“THINK TWICE ABOUT ORDERING GIFTS WITH M&S AT THIS TIME OF YEAR. I ORDERED FLOWERS ON 28 TH NOVEMBER TO BE DELIVERED TODAY (11 TH DEC) FOR MY MUM'S BIRTHDAY. ASKED FOR A GIFT CARD TO BE WRITTEN WITH MY MESSAGE AND PAID £4.99 FOR POSTAGE. THEY NOW SAY IT WILL BE 4 DAYS LATE. VERY UNACCEPTABLE M&S. OF COURSE NO ONE AVAILABLE TO SPEAK TO THE CUSTOMER.”

Helpful Report

Posted 4 years ago

“Just purchased ladies thermal vests - great tops - very stylish :cozy and feels so soft to the skin - can wear on its own instead of a T / highly recommend and could not buy better quality elsewhere for the price of £12.”

Helpful Report

Posted 4 years ago

“taking exceptionally long, over 10 days to deliver my product, and no matter how many emails, no one is getting back to be to look into where my order is. the tracking details have not been updated for 10 days. I can't get hold of anyone at all via their customer service, completely fed up”

Helpful Report

Posted 4 years ago

“M&S Customer Care Number ~09832744178~~08622070560 Online shopping related customer service”

Helpful Report

Posted 4 years ago

“My son decided to cheer me up with a meal deal for lunch. He got the side salads one Cous Cous and roasted veg. it tasted of water and was very bland. The other was Mexican Rice/Avocado Salad the sauce was full of salt. Both were inedible and binned. Crisps cheese and onion and one black pepper smelt and tasted of oil - horrible. One Turkey Feast sandwich and the No Turkey Feast were in date but stale and tasteless. What a disappoinment Marks food has become, my son said its dated. Why has your food failed? it used to be wonderful. I am afraid you have lost custom over this and if you want to know about no meat products go shop in Tescos.”

Helpful Report

Posted 4 years ago

Marks And Spencer is rated 2.8 based on 2,277 reviews