Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.80

2.8 Rating 2,277 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,277 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I know that all stores need to be careful..but please remember all customers are different toilets are a necessity if people who have a bladder problem..They need toilets to be open especially while covid is around..there long queues .my wife and I had to leave the store in Longbridge. We had driven 45min to get there..we are regular customers ..there thousands of customers like us who you will find avoid you and go elsewhere toilets are an important factor when shopping..Mark my words you will lose customer during covid”

Helpful Report

Posted 4 years ago

“I visited Marks & spencer Simply Food in Avonmeads and was served by Alison, I have always found her friendly, polite and helpful it was a pleasure to have been served by her this morning..”

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Posted 4 years ago

“I visited M&S Bridgnorth Simply Food and was impressed with how pleasant and helpful Lynne C was. She was professional and very willing to help, as she seemed with all the customers.”

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Posted 4 years ago

“Was served by Helen at Silverburn this evening who couldn’t have been more pleasant and helpful to help me. Made my shopping trip a lot less stressed. Lovely lady. M&S should be glad to have her.”

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Posted 4 years ago

“Your men's cotton v neck sweaters are 1 size smaller than labelled and at least 30% thinner than previous iterations for virtually the same price. Will not buy again or recommend.”

Helpful Report

Posted 4 years ago

“I visited Marks and Spencer Simply Food store in Moseley Village, Birmingham on 29th October. I must say I was very impressed by the way the gentleman on the till served me. His name is Philip, and I found him very helpful and respectful. He had a very pleasant manner, and I noticed that this is how he was with other customers. Thank you and well done.”

Helpful Report

Posted 4 years ago

“Lost my child at M&S upset to see he came back with only 3 of his previous limbs, meal deal was nice though.”

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Posted 4 years ago

“I bought a gingerbread house making kit from your store and it was pathetic. I spent two hours making it and the icing wouldn't hold it together. The roof kept on falling down and the sides just fell off. I think that this kit is a waste of my money and time. I don't advise you to buy it.(it ended up in six separate pieces of decorated gingerbread all on the floor)”

Helpful Report

Posted 4 years ago

“Why do M and S use Hermes for delivery? Yet again despite paying £4.99 for next day delivery Hermes failed. They always say they have tried to deliver even when I am at home and there is no calling card left. On further investigation and looking at tracking Hermes say there has been a delay at their end and it is not yet with the courier, this has happened at least three times now. I have previously spoken to M and S customer services but this is not a good experience as often long winded and frequently cut off. This time I have emailed and am hoping for some response. My advice, don't pay for next day delivery as Hermes... don't deliver.”

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Posted 4 years ago

“Just been to Marks and Spencer in cortonwood and asked a assistant called Shirley for help, my word she went above and beyond to help me, just like to say a big thank you.”

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Posted 4 years ago

“I ordered my boy school trousers and was very disappointed! What happened to The ark and Spencer quality !! I will return the 4 pair of trousers for my child ! Crispy and uncomfortable ! Shame because the style was perfect but terrible quality”

Helpful Report

Posted 4 years ago

“I've always used M&S on line food/flower delivery service. All through Covid 19 to date I've used M&S delivery service for their food, fruit, flowers etc. Absolutely faultless. All goods are fresh, well presented and varied. Well done!”

Helpful Report

Posted 4 years ago

“I am based outside of the UK, & ordered flowers for a very special person, specifically noted a request for a morning delivery. The flowers eventually arrived after 8pm at night, after delivery times were already extended. This completely defeated the purpose, receiving birthday flowers so late at night. The company shouldn't combine their standard deliveries with flower & gift deliveries, as they clearly can't cope. For something that was really important to me for someone special, turned out very disheartening to say the least. And one wonders what condition the flowers were in on arrival after travelling around the countryside for a day. I would opt for an alternative for flowers for special occasions. Very saddened and disappointed by my experience.”

Helpful Report

Posted 4 years ago

“Returned and out of date box of chocolates - was annoyed as it meant an extra trip back there on a Saturday to return ..... however I was given a cash refund immediately and then generously the store manager gave me three boxes of the chocolates ! Was very impressed and very grateful !!!!”

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Posted 4 years ago

“Visited marks and spencer cafe today. I am a regular customer. Mica and Dean were serving and added a lovely personal touch to my visit. They are both always pleasant and very willing to help as well as being very hard workers. Well done!”

Helpful Report

Posted 4 years ago

“I bought a 100 gram packet of cashew nuts after weighing 30 grams out for a recipe it became obvious that there were not 100 grams in the packet.”

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Posted 4 years ago

“Bought marks and Spencer collection crisps, their premium products, totally burnt, completely unacceptable quality control. Dreadful and just shouldn’t happen. A company obviously in decline”

Marks And Spencer 1 star review on 23rd October 2020

Helpful Report

Posted 4 years ago

“Non delivery. Two dates given, neither met, no follow up to find out that the delivery had not ben made, useless customer services, and phone calls to them are charged at prime rate. Will never order furniture from them again and have never had such bad service from any other online suppliers or had cause to complain to anyone before. I am very surprised that M&S should behave like this and treat customers so casually.”

Helpful Report

Posted 4 years ago

“Absolutely terrible customer service, ordered a mattress, got a delivery date, then date was put back 2 weeks, fully communicated at this time.....then received e mail reminder to say bed was arriving , 2 days before delivery got a time slot of 2 hours for delivery...on that day of delivery after waiting in all morning, no delivery came.....we rang the number of the delivery firm to be told they had not received mattress and M&S should of contacted us....NO NO CONTACT.......they put us through to M&S, after a 40 minute wait on the phone, they then hung up, rang back after 30 mins of no answer, decided to drive the 20 mile round trip to M& S....spoke to lovely lady who called customer service herself, another 30 mins to get through....only to be told Warehouse closed, and did not now anything, would call back Monday.....( a full Saturday wasted.....)...over next week, never got call back from customer service, although lady who helped at M&S, rang every few days to touch base....this went on for a couple of weeks, we have now finally got our mattress.... no apology or follow up from customer service....very very disappointed, I would never of thought M&S would have such a terrible service, .....”

Helpful Report

Posted 4 years ago

“Ordered 'Tropical Sunrise Bouquet' to be delivered for a friends 89th Birthday. Late delivering, did not ring the door bell or leave a calling card, so she did not know they were there. When she eventually found them there was no message card, as was requested, in the box so she did not know who they were from. The flowers were ok but the delivery service poor.”

Helpful Report

Posted 4 years ago

Marks And Spencer is rated 2.8 based on 2,277 reviews