Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.78

2.8 Rating 2,344 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,344 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

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“Best Ever Macaroni and Cheese? I don’t think so. Far too dry and not as good as the individual 3 for £7 portions.”

Helpful Report

Posted 5 years ago

“My item has been "On its way to the store" since 28 November 2020 and I have to claim it by 12 Dec 2020 (tomorrow) otherwise it will be cancelled. How can I collect something if it is not even there yet?!?!?! No answer on Customer Service. Appalling service!”

Helpful Report

Posted 5 years ago

“THINK TWICE ABOUT ORDERING GIFTS WITH M&S AT THIS TIME OF YEAR. I ORDERED FLOWERS ON 28 TH NOVEMBER TO BE DELIVERED TODAY (11 TH DEC) FOR MY MUM'S BIRTHDAY. ASKED FOR A GIFT CARD TO BE WRITTEN WITH MY MESSAGE AND PAID £4.99 FOR POSTAGE. THEY NOW SAY IT WILL BE 4 DAYS LATE. VERY UNACCEPTABLE M&S. OF COURSE NO ONE AVAILABLE TO SPEAK TO THE CUSTOMER.”

Helpful Report

Posted 5 years ago

“Just purchased ladies thermal vests - great tops - very stylish :cozy and feels so soft to the skin - can wear on its own instead of a T / highly recommend and could not buy better quality elsewhere for the price of £12.”

Helpful Report

Posted 5 years ago

“taking exceptionally long, over 10 days to deliver my product, and no matter how many emails, no one is getting back to be to look into where my order is. the tracking details have not been updated for 10 days. I can't get hold of anyone at all via their customer service, completely fed up”

Helpful Report

Posted 5 years ago

“M&S Customer Care Number ~09832744178~~08622070560 Online shopping related customer service”

Helpful Report

Posted 5 years ago

“My son decided to cheer me up with a meal deal for lunch. He got the side salads one Cous Cous and roasted veg. it tasted of water and was very bland. The other was Mexican Rice/Avocado Salad the sauce was full of salt. Both were inedible and binned. Crisps cheese and onion and one black pepper smelt and tasted of oil - horrible. One Turkey Feast sandwich and the No Turkey Feast were in date but stale and tasteless. What a disappoinment Marks food has become, my son said its dated. Why has your food failed? it used to be wonderful. I am afraid you have lost custom over this and if you want to know about no meat products go shop in Tescos.”

Helpful Report

Posted 5 years ago

“So unhappy with M&S. They've started offering PayPal as a payment option and what a mess! The M&S account doesn't connect properly and so for my order PayPal asked me for a delivery address which I entered and it processed - done! Except that the M&S order itself doesn't pick the delivery information - I got a PayPal email receipt with the right delivery address, and an M&S email confirmation with a totally different old address, which I never entered! I've spent 4 days and tons of phonecalls (I've lost track how many), must have clocked up hours on hold by now, and explained the problem so many times. I have a different adviser each time telling me they can sort it, update the address, etc, and then instead I get a message from Hermes saying it's all out for delivery - to the wrong address! I think by now every single call I've made the line has been disconnected and call been dropped either mid conversation or while I'm on hold, so I never manage a proper resolution. I asked for a response over email so I had it in writing and they refused. Now, I've had 2 parcels delivered to an address miles away despite me alerting them and trying to sort it out. And now it's delivered they tell me it's basically not their problem... because all the phone calls get dropped, I have to start at the beginning every time, and it never gets resolved so I don't think I will get any refunds for my lost order worth £70!!! Appalling!!! I've sent 2 online enquiries and received no response to those either! Terrible 'not my problem' call centre attitude. They used to be much better. So upset about the lost time and lost money :-(”

Helpful Report

Posted 5 years ago

“I was in a terrible state as my daughter had just had a baby and everything had gone wrong and the outlook for the baby cwas bad. I needed to buy something for my daughter in hospital. The assistant was extremely kind and helpful. I will remember it and always try to shop there now.”

Helpful Report

Posted 5 years ago

“This is M&S display n Tunbridge Wells. It tore my jacket and they refuse to acknowledge it’s unsafe. This display is at the height of a child’s face. It could be much worse. Please share” @marksandspencer”

Helpful Report

Posted 5 years ago

“I have now bought slow cooked BBQ pork rib rack for the second time it is gluten free which is fantastic as my husband is coeliac They are wonderful thank you M&S All your food is great but to find this product makes my husband so happy”

Helpful Report

Posted 5 years ago

“I am a regular customer of the Gateshead Metro Centre Branch of M&S. However today in the food hall it was Dangerous. Far too many people, no queuing in place so no social distancing, and if there had been a fire, I dread to think what may have happened. This was about 11 am today 3rd December.”

Helpful Report

Posted 5 years ago

“Just seen your xmas food ad on tv and it reminded me of last xmas. Reason why is my I purchased the m&s xmas dinner. My family and had been really looking forward to this dinner as the tv ads really impressed us. Also I always purchased goods from m&s so I was confident it would work out. Unfortunately that was not the case, the dates were off and the meat was very disappointing overall I would no recommend this option for xmas to anyone. I do hope understand that on seeing the tv ad brought this tainted xmas memory back.”

Helpful Report

Posted 5 years ago

“Bought the 6ft Christmas snowy wreath last year, brought it out this year - leds have dimmed, the foliage and cones have come off - very poor quality and sparse. Should have returned it last year in hindsight - really poor for M&S - quite surprised- best place for decorations John Lewis - don’t waste your money on this Garland”

Helpful Report

Posted 5 years ago

“Poor quality So I have been looking for some good quality chelsea boots for a while that fit me nicely. I have bought cheap ones in the past but they don’t last much more than six months. So I shopped around and found a pair that fit looks fantastic. Three months later both the sole and the heal are breaking. The boot is failing apart as I walk in them. M&S use to stand for quality but I’m saddened by this as I love the look of them. I’m now on the hunt for some decent Chelsea boots and I will never by clothing of any kind for myself in M&S again”

Helpful Report

Posted 5 years ago

“Visited my local M&S store today in Cheshire Oaks to get a Meal Deal, what a waste of time. Three promotion ends on but with very little stock hence couldn't fulfil the promotion. The time was 5pm. Very poor service in my opinion, how do customers by fresh air?”

Helpful Report

Posted 5 years ago

“I went to Marks and Spencer in westfiels on the 23/11/20. I was served by a lovely lady called Kafayat, so polite, friendly I just bought a cardigan. She packed it so nicely so carfully. I was an excellent customer service!”

Helpful Report

Posted 5 years ago

“Hi, Marks & Spencer's have delivered 2 x online orders in September and now today perfectly and 'on time' as per their forecast schedule. In fact in advance of their forecast schedule. Their International Customer Service Team have been responsive. I am in 'AWE' of their Supply Management Team that made it happen. Congratulations to everyone involved.”

Helpful Report

Posted 5 years ago

“where are pyjamas in plain Jersey with pockets I am sick of seeing awful prints cuffed legs instead of straight leg with pockets I have only seen 1 and sold out tells you something get new designers with people want elegant things and marks no longer seem to do this.”

Helpful Report

Posted 5 years ago

“As a long standing Australian customer, I have to be certain of sizing etc as it is extremely time consuming and inconvenient to return anything that is not right which, until now wasn't needed. However, this year I did need advice on bra sizing and the advice I received was wrong, hence the bras I bought, (5 totaling $175 AU) were not the right size so the M&S advice cost me a great deal of money and bought me 5 bras that I simply donated to my local op-shop as they were not the correct size, even after asking sizing advice. But the worst thing is that even though I emailed and explained my disappointment to M&S, they didn't even bother answering or acknowledging what had happened. I submitted a review of the incident on their 'review' page but as I had mentioned a 'service issue' they refused to accept my review, even though I had included that the quality of the bras was fine. I then emailed M&S to tell them I felt that having a review process that only accepted reviews with no negative experiences was being a little less than honest and pointed out that there are more than their own sites where dissatisfied customers can make their experiences known and if they chose not to accept my review I would do what i am doling now but that didn't even get any reply so, M&S, if you can't accept that sometimes you do make mistakes and customers, (more than likely ex in my case) should be able to tell their stories, then you let yourselves down as well as your customers. Customer service is one of the most important areas any business should concern itself with but obviously M&S no longer think so.”

Helpful Report

Posted 5 years ago

Marks And Spencer is rated 2.8 based on 2,344 reviews