Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.78

2.8 Rating 2,306 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,306 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“where are pyjamas in plain Jersey with pockets I am sick of seeing awful prints cuffed legs instead of straight leg with pockets I have only seen 1 and sold out tells you something get new designers with people want elegant things and marks no longer seem to do this.”

Helpful Report

Posted 5 years ago

“As a long standing Australian customer, I have to be certain of sizing etc as it is extremely time consuming and inconvenient to return anything that is not right which, until now wasn't needed. However, this year I did need advice on bra sizing and the advice I received was wrong, hence the bras I bought, (5 totaling $175 AU) were not the right size so the M&S advice cost me a great deal of money and bought me 5 bras that I simply donated to my local op-shop as they were not the correct size, even after asking sizing advice. But the worst thing is that even though I emailed and explained my disappointment to M&S, they didn't even bother answering or acknowledging what had happened. I submitted a review of the incident on their 'review' page but as I had mentioned a 'service issue' they refused to accept my review, even though I had included that the quality of the bras was fine. I then emailed M&S to tell them I felt that having a review process that only accepted reviews with no negative experiences was being a little less than honest and pointed out that there are more than their own sites where dissatisfied customers can make their experiences known and if they chose not to accept my review I would do what i am doling now but that didn't even get any reply so, M&S, if you can't accept that sometimes you do make mistakes and customers, (more than likely ex in my case) should be able to tell their stories, then you let yourselves down as well as your customers. Customer service is one of the most important areas any business should concern itself with but obviously M&S no longer think so.”

Helpful Report

Posted 5 years ago

“Stella at cortonwood store was more than happy to help me, nothing too much trouble, makes shopping easier in these days, thank you so much.”

Helpful Report

Posted 5 years ago

“Went to Marks and Spencer in King's Road, Chelsea on 18 /11 /2020 Served by a lovely lady called Louise. So polite and friendly Excellent customer service”

Helpful Report

Posted 5 years ago

“I too complained about toilets being closed..received quick reply to say it was in line with government guidance.Nonsense-public toilets did not have to close this time so why should private ones? No chance to wash hands when one has gone down an alley! Were staff toilets closed?”

Helpful Report

Posted 5 years ago

“M and s ,quality products,made to last not only fashion but classic looks as well,I have always shopped m and s for my children ,grown up now but school uniform excellent hard wearing.Good customer service and delivery.”

Helpful Report

Posted 5 years ago

“I bought a pair of the 2020 mens cord trousers and am disappointed. I last year I bought four pair of these cords and was very pleased but this year you have reduced the circumference of the leg by 3cm thus as I move and particularly when I come to sit they pull down. Horrid. I am a Marks and Spencer fan !!!”

Helpful Report

Posted 5 years ago

“My loyalty as a customer is recognised and I’m given rewards from time to time which I really appreciate, nothing big. Last week I had a voucher to use in the food section which gave me £5 off a £30 shop and another one for 5 times my normal Sparks points. I left the store feeling valued.”

Helpful Report

Posted 5 years ago

“Just received women’s joggers. I have found these joggers to be of very poor quality, always have regular fit, these are far to long, thin material, suppose to be slim leg, could fit both legs into one, has draw string which is only decorative. Returning as soon as store re-opens.”

Helpful Report

Posted 5 years ago

“I know that all stores need to be careful..but please remember all customers are different toilets are a necessity if people who have a bladder problem..They need toilets to be open especially while covid is around..there long queues .my wife and I had to leave the store in Longbridge. We had driven 45min to get there..we are regular customers ..there thousands of customers like us who you will find avoid you and go elsewhere toilets are an important factor when shopping..Mark my words you will lose customer during covid”

Helpful Report

Posted 5 years ago

“I visited Marks & spencer Simply Food in Avonmeads and was served by Alison, I have always found her friendly, polite and helpful it was a pleasure to have been served by her this morning..”

Helpful Report

Posted 5 years ago

“I visited M&S Bridgnorth Simply Food and was impressed with how pleasant and helpful Lynne C was. She was professional and very willing to help, as she seemed with all the customers.”

Helpful Report

Posted 5 years ago

“Was served by Helen at Silverburn this evening who couldn’t have been more pleasant and helpful to help me. Made my shopping trip a lot less stressed. Lovely lady. M&S should be glad to have her.”

Helpful Report

Posted 5 years ago

“Your men's cotton v neck sweaters are 1 size smaller than labelled and at least 30% thinner than previous iterations for virtually the same price. Will not buy again or recommend.”

Helpful Report

Posted 5 years ago

“I visited Marks and Spencer Simply Food store in Moseley Village, Birmingham on 29th October. I must say I was very impressed by the way the gentleman on the till served me. His name is Philip, and I found him very helpful and respectful. He had a very pleasant manner, and I noticed that this is how he was with other customers. Thank you and well done.”

Helpful Report

Posted 5 years ago

“Lost my child at M&S upset to see he came back with only 3 of his previous limbs, meal deal was nice though.”

Helpful Report

Posted 5 years ago

“I bought a gingerbread house making kit from your store and it was pathetic. I spent two hours making it and the icing wouldn't hold it together. The roof kept on falling down and the sides just fell off. I think that this kit is a waste of my money and time. I don't advise you to buy it.(it ended up in six separate pieces of decorated gingerbread all on the floor)”

Helpful Report

Posted 5 years ago

“Why do M and S use Hermes for delivery? Yet again despite paying £4.99 for next day delivery Hermes failed. They always say they have tried to deliver even when I am at home and there is no calling card left. On further investigation and looking at tracking Hermes say there has been a delay at their end and it is not yet with the courier, this has happened at least three times now. I have previously spoken to M and S customer services but this is not a good experience as often long winded and frequently cut off. This time I have emailed and am hoping for some response. My advice, don't pay for next day delivery as Hermes... don't deliver.”

Helpful Report

Posted 5 years ago

“Just been to Marks and Spencer in cortonwood and asked a assistant called Shirley for help, my word she went above and beyond to help me, just like to say a big thank you.”

Helpful Report

Posted 5 years ago

“I ordered my boy school trousers and was very disappointed! What happened to The ark and Spencer quality !! I will return the 4 pair of trousers for my child ! Crispy and uncomfortable ! Shame because the style was perfect but terrible quality”

Helpful Report

Posted 5 years ago

Marks And Spencer is rated 2.8 based on 2,306 reviews