Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.79

2.8 Rating 2,299 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,299 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had flowers delivered to me today for Mothers Day. Was supposed to be accompanied by a bottle of Prosecco. No Prosecco.. my daughter phoned up to complain and was told that they will deliver tomorrow. Tomorrow is NOT MOTHERS DAY. We will wait and see. They take your money and are not bothered. Won't be using them again.”

Helpful Report

Posted 4 years ago

“Pitiful Flower Delivery by M&S Absolutely furious that my mum recieved a wilted bunch of nothing today which looked absolutely nothing like the beautiful and expensive bunch I ordered! Flowers that there were were tiny and broken. All just leaves and twigs. If I could post the pitiful picture of what they look like I would! No option to complain apart from phoning a number that puts you on hold for forever! No option to email or anything. I am left disappointed and horrified that my mother recieved THIS For Mother’s Day when I though M&S were meant to provide quality. Will never trust them again.”

Helpful Report

Posted 4 years ago

“Ludicrous service where you are lied to! I bought the wrong product and told me to come the next day to change it. Surprisingly, the next day they say they can't do it! The manager treating with such a lack of respect that you feel that you're speaking to a wall. This is shameful and they show a terrible image between lies, false committment, absence of respect and lack of consideration of even looking for an agreement. I've lost trust in this company and will never go back.”

Helpful Report

Posted 4 years ago

“Shocking online service from M&S. Ordered items on line, paid and received confirmation emails. This morning received 2 cancellation emails stating no stock. I cannot understand how a company the size of M&S cannot have proper stock control measures in place. Very disappointing.”

Helpful Report

Posted 4 years ago

“Had trowser order cancelled (can't understand how they don't have proper online stock management) but I can't cancel the jacket as is now not wanted without the trowsers. I could reject the order but most deliveries and just left at the door to the flat, so I doubt I will be able to do that. Not impressed with M&S.”

Helpful Report

Posted 4 years ago

“Rude, aggressive and abusive floor staff and customer service; more so these behaviours are permitted by their unskilled management team. No intention to resolve any matters or complaints with customers but to get them out of their store (M&S Pantheon Oxford Street) the quickest when complained in person; along with the false promises in sending the result of their investigation to customers, no courtesy to reply to emails either. Good at avoiding problems or complaints by the Store management team and by ignoring the customers in concern. Absolutely bad customer service and business practices. So be aware when shopping with this outfit and the treatment you may received. I wish I could give them zero stars!”

Helpful Report

Posted 4 years ago

“Purchased Full briefs in December and every pair of briefs I have had to throw away as the elastic has riped very disappointed”

Helpful Report

Posted 4 years ago

“Disappointed that most M&S men’s polo shirts only have a 2 button plaque instead of the traditional 3 button associated with the classic polo shirt. Is this a cost cutting exercise ?”

Helpful Report

Posted 4 years ago

“I contacted M&S live chat regarding a pair of faulty Sophia Jeans. I explained that I was shielding and could not return the jeans. I was then given further contact details with the assurance that it was not a problem and I would receive a new pair by post and could return the faulty ones in the delivery packaging. I contacted their customer service, waited days for a reply. I then received an email which I promptly replied to and sent photos of the condition of the jeans. These brand new jeans are disgraceful ( inferior dye problems and fraying edges). They actually looked more like second hand. The emails went back and forth for a few weeks and then finally I was told that I would have to return them to store. I explained, AGAIN, that I have heart and kidney issues and could not do that. I was basically ‘fobbed off’ Then - no further response. Even though I tried to contact them again, my emails were simply ignored. I was led to believe the quality of these jeans were a ‘one off’, but have noticed that many others have also complained about the fabric quality. As a Marks and Spencer’s customer for many years I suddenly realised that customer loyalty no longer matters as far as Marks and Spencer’s are concerned, so...... sadly I will have to purchase both my husband’s and my clothing elsewhere. I have had to rate this one star because there was not an option for a ZERO.”

Marks And Spencer 1 star review on 24th February 2021

Helpful Report

Posted 4 years ago

“Mark’s & Spencer at Imperial Park (Bristol) needs a serious look into from a area/regional manager!... surely when a store opens its doors for business, the shelves should be stacked ready for the customers and not have 10+ staff running around with stocking crates getting in one another’s way!?... it’s literally chaos, not to mention the health & safety negligent!, plus the 2mtr social distance rule is blown out of the water because everybody is bumping into each other trying to manoeuvre around all these crates?!?... it’s literally everyday this happens and it’s an absolute nightmare!!!... just split shift the staff and get the shelves stacked before you open... it’s not hard?!?”

Helpful Report

Posted 4 years ago

“Got to be honest the m and s dine in meal was not up to its normal standard. The beef love parcel was more like dog meat than what I expected and the prawn cocktail was tiny with no lettuce. Totally disappointed!”

Helpful Report

Posted 4 years ago

“I received a pair of straight leg jeans £27.65 last November, too big. Returned them through click and collect the following week and the refund has still not appeared on my m &s credit card. Very difficult to talk to anyone at m & s so will be shopping elsewhere and giving up my credit card if not refunded soon.”

Helpful Report

Posted 4 years ago

“Just had valentine's meal it was awful. The food was in date on the packaging but was obviously out of date . Discusting.”

Helpful Report

Posted 4 years ago

“It's been 3 months and I have not received a refund on my gift card. So I bought some stuff from M&S using a gift card. the order number is: 301-0016594-1748586 M&S confirmed via email that a refund should be available back on my existing gift card. So it been three months have not received either a new gift card with the balance or a refund in an existing gift card. Poor service from M&S. Regards,”

Helpful Report

Posted 4 years ago

“Bought a box of M&S Rope grown Scottish Mussels. On the box front states serves 2. Half pack provides 1.73g of salt. Turn over the box and it says 500g = (2 x 250g). The confusing issue here is it works out that half of each 250g pack has 1.73g of salt so the total overall is a whopping 6.92g of salt in this 'Healthy' meal. Beware, blood pressure.”

Helpful Report

Posted 4 years ago

“Ordered a pair of men's trousers on line, received a Ladies cheap and nasty fleece . immediately phoned Customer services and after waiting 35 minutes gave up. Rubbish service never to be repeated.”

Helpful Report

Posted 4 years ago

“An item has gone missing from M&S that was sent by Royal Mail. Both are not responding and and it’s been a long time since other order was placed. It’s a winter item and we will be in Spring soon. M&S don’t care as they have been paid. Very unprofessional and dishonest!”

Helpful Report

Posted 4 years ago

“Terrible service after an order of mine has gone missing. Nobody has been helpful whatsoever and all of it is outsourced which makes it 10x harder to get sorted.”

Helpful Report

Posted 4 years ago

“Roast duck a l'orange (2 legs) purchased from the Hale Food Hall last week was horrible. The meat was stringy and there was no taste of orange. I arranged orange segments to garnish but was unable to chew the duck. this product should be withdrawn as it does not meet the usual quality of M&S food”

Helpful Report

Posted 4 years ago

“What has happened to M&S? Recently tried to find out where an order that’s at this point five days outside the nominated delivery date. I hadn’t realised before how poor the M&S online service is how can they get it so wrong! Wasn’t this years Christmas offering awful. Christmas has meant M&S for years for our family. The quality was so poor this year I shall order from my local butcher/fishmonger in future. Poor quality and service means that M&S are no longer an option.”

Helpful Report

Posted 4 years ago

Marks And Spencer is rated 2.8 based on 2,299 reviews