Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.79

2.8 Rating 2,298 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,298 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never buy anything online from marks and spencer. I order a product with order number 2000880126 of 1300 Rs. I returned it but i have not recieved my money back even after 30 days have passed. Completly chor company. I will never buy nor advise to buy anything from marks and spencer”

Helpful Report

Posted 4 years ago

“As it was my birthday I received 2 deliveries of M&S flowers from dear friends, relying on previous quality bouquets. Both arrived ‘dry’, without water, so had drooped and in the case of the roses, lost a lot of petals or died. The senders would have been so disappointed and deserve their money back except I won’t be telling them to avoid upsetting them.”

Helpful Report

Posted 4 years ago

“Just had the M&s Portobello mushroom and mascarpone quiche. Very disappointing it was tasteless and looked grey and unpleasant. We had it with one of their Greek salads which although was within its use by date it was just going over with over ripe tomatoes and mushy cucumber and cheese. The pack of figs we bought at the same time were over ripe and inedible. Overall disappointing”

Helpful Report

Posted 4 years ago

“Terrible customer service from M&S, dimissed my furniture claim without answering the questions. Bought a Love Seat from them and have issues with the quality but despite sending photos and a narritave they simply said it was all okay and closed the case, took 4 weeks to respond. Shocked at the way they handled it”

Helpful Report

Posted 4 years ago

“Appalling service sent order to my mum in hospital never turned up tried to find out why and to change delivery address to safe place no Acton taken no emails nothing customer service rude laughing and very hostile do not shop at marks terrible service im beyond fuming”

Helpful Report

Posted 4 years ago

“why does m/s have different prices for the same food items depending where you shop I could understand if we were talking about the west end or the city of London but I am talking about Dalston/ Kingsland being more Expensive on nearly every food item than Ilford Essex, ie Crisp, sweets, Fruit, meat. we are talking anything from 5 pence more per item up to 20 pence per item which mounts up when purchasing a few items. WHY ??”

Helpful Report

Posted 4 years ago

“I have been a regular shopper at M & S for over 20 years, and that includes spending vast amounts on food and clothes. However after the underwear inspired range of George Floyd, I am so appalled and disgusted that I will never step foot inside any of their stores ever again whilst they are playing the woke or BLM card nonsense. Celebrating a career criminal, who crimes amongst others includes holding a gun to the stomach of his pregnant girlfriend. Completely disgusted by M and S.”

Helpful Report

Posted 4 years ago

“Bought the Roast Chicken and Avocado sandwich. Showed promise but tasted like cardboard. Can't distinguish the avocado, chicken or spinach due to the over flavoured-what? Mayo with basil? Hard to tell as it was so bad. I didn't finish the other half which is not like me. And no, I haven't lost my sense of taste due to covid. M&S has dropped it's standard while still enjoying high prices.”

Helpful Report

Posted 4 years ago

“Malvern Mark's and Spencer,s beed to up there game, rude staff mo customer care what staff there was on the shop floor was doing nothing but talking. No wonder they are closing stores, they have gone down tremendous in my opinion.”

Helpful Report

Posted 4 years ago

“Website drives me to despair I try to shop at M&S and sometimes feel totally defeated by the experience. In store the likelihood of finding my size is very low indeed. Online the navigation is poor, links often disconnect or do not respond. Items are shown as in stock and you only find out they are not once you reach the final payment stage at checkout. Again the popular sizes are rarely available but the product is shown even if you have filtered ( I am size 12 in clothing, 5 in shoes). There is far too much choice in products and too many confusing brands. M&S should be enough, and if I want to shop at Seasalt I would and do go to their website. The quality seems to have gone down the pan and I have had to return a high proportion of orders because if this. I have wasted hours of my life on the website. I completely understand why M&S clothing is performing so badly and it should be simple to sort it. Other brands with smaller floor areas manage it do why can't M&S?”

Helpful Report

Posted 4 years ago

“M & S OUR BEST EVER PRAWN COCKTAIL @ £6.00. Well if that is the best you can do, I would hate to taste the worst. This was truly dreadful. Far too much 'luxurious' cocktail sauce - the flavour overwhelmed the prawns and was not good.”

Helpful Report

Posted 4 years ago

“I about my treatment regarding a sofa bed I purchased online and paid for. There was an 8 week delivery.This suited me. After about 9 weeks I called to enquire about the sofa. He apologised saying for some reason they has not forwarded the order. He flagged this,and that I should receive notice soon.. I have called several times since,but waiting time is too long.. My work doesn't allow for me to.be.on the phone indefinitely tracking down my sofa.. I called this morning 5th June..13 weeks from my order.. After about 80 minutes being sent from piller to post,I was informed that they don't deliver to my address,therefore the order had not been made.. Not once in this whole fiasco was I informed that they don't deliver.. you sat on my money the whole time with not one piece of information. He did offer me to re order and it would take another unknown length of time..then I arrange to pick it up.. I feel completely let down by this company. This is not even to mention my disappointment with your flower deliveries..which is another matter.. I have sold my sofa while anticipating my new one.. What an absolute cowboy set up”

Helpful Report

Posted 4 years ago

“My recent purchase of yr product 03385371 (slim cropped jeans) were extremely disappointing. The coulour and fit on waist and hips were good. But they were not cropped, rather long jeans slightly too short. As all else seemed fine I paid to have them shortened. On they’re return I tried them on, put my hand in the front pocket only to find the material was so rotten my hand went straight through the fabric.”

Helpful Report

Posted 4 years ago

“Wrong Size Sofa - Ordered 'Nantucket Chais Corner Sofa'. After waiting just over 3 months for delivery when it arrived it was incorrect size. Sofa now blocks a doorway. With loads of chasing on our behalf, M&S have admitted that sizes on their website were incorrect but despite promises they will contact us to amend we have had no meaningful contact from M&S. Customer service is absolutely appalling. Timeline of events: 29/01/2021 - Sofa ordered online. 04/05/2021 - Informed M&S sofa wrong size and sent them photo proof with measurements. 05/05/2021 - Received voicemail from M&S simply stating that sizes were correct. Phoned customer services again and informed them none of our questions had been answered or photographic proof had been addressed. 13/05/2021 - After no contact from M&S contacted customer services and spoke 'customer referrals team'. They informed me their website had incorrect measurements and they would launch an investigation. 20/05/2021 - No contact from M&S. Sent email requesting update. 22/05/2021 - Received reply that someone would contact me. 26/05/2021 - STILL NO CONTACT FROM M&S. Emailed to request further update. 28/05/2021 - Received reply that someone would contact me. 02/06/2021 - to this date have still had no further contact or update from M&S.”

Marks And Spencer 1 star review on 2nd June 2021

Helpful Report

Posted 4 years ago

“As a regular customer every 2 weeks, spending between £120-£150 on food shopping. I've never had any complaints until I found a foreign object in a beef bolognese, ready meal. It was the size of popcorn which was grey, nobbley with the texture of pate. Absolutely disgusting... What happened to...ITS NOT JUST FOOD.. ITS M&S FOOD.. Now I've emailed on several occasions.. And I already sent ALL of the photos 3 times.. Nothings been resolved. Customer service is really poor.. Not a happy customer... I'll definitely give the legendary M&S a wide birth...”

Marks And Spencer 1 star review on 25th May 2021

Helpful Report

Posted 4 years ago

“Ordered garden furniture Capri sofa on 3rd May. Had to chase this order for delivery up as I had not heard anything two weeks had passed. After. 46 minute call wait to be informed the earliest delivery date would be 25th August!, so will have to wait months for garden furniture this year would have been nice. Be warned they take your payment in full and do not deliver, awaiting outcome. Customer services advised I have to lower my expectations 🤨 well Marks and Spencer please do raise your standards and deliver in the expected code of conduct timescales. There is no warning in the App where I ordered there are delays or out of stock evidently they informed me it appears on their website, I certainly was not aware. Stick to Amazon or other reputable on line providers.”

Helpful Report

Posted 4 years ago

“I paid for next day delivery and my item took 5 days to arrive! Never purchasing with them again!”

Helpful Report

Posted 4 years ago

“Moroccan spiced chicken wraps , purchased the ingredients for this dish as advertised by M&S was looking forward to dishing this up to my family but after following recipe instructions was very disappointed as my chicken was so full of water it completely absorbed the marinade ( yes m&s chicken) complete waste of time and money . 😡”

Helpful Report

Posted 4 years ago

“Just brought onions rings from M&S these must be the worst onion rings we have ever had full of oil and cooking instructions needed another 3 minutes so they were crispy.”

Helpful Report

Posted 4 years ago

“I have been going to Mark's and Spencer in sale for over a year I travel there from burnage why do you not supply crinkle cut chips had them from here over a year ago but you not had them since so disappointed first thing I do is go to freezer and none WHY”

Helpful Report

Posted 4 years ago

Marks And Spencer is rated 2.8 based on 2,298 reviews