Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.80

2.8 Rating 2,275 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,275 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Saw Sonoma furniture advertised online - offer showed 10% off on spend of £750 - 15% off £1500 spend.Raised order online for £1897 but no discount applied at checkout. Rang customer services who told me this offer no longer applied,although it is still being advertised online. I wonder how many customers raise an order and pay believing they are automatically getting the discount applied? Exlaine to customer service that this was false advertising,but she just kept repeating offer did not apply. Used this store for years, but will not be using again.”

Helpful Report

Posted 2 years ago

“Torquay Marks and Spencers reviews if section Managers can ring 101 and send the police to a customers home with made up lies with no evidence at all then there is something seriously wrong with this company and the people it selects as managers how powerful is this section manager Nikki i didn't think that bullying continued out of school and they say speak out it your a victim of someone trying to intimidate and bully you it seems if you do they will add to your injury by Banning you from there store no wonder her husband is ringing her workplace to make sure she arrives ok he should be more concerned with her constant Lies. you have to feel sorry for the victim who i believed even gave her chocolates which she took and enjoyed what a way to repay someone”

Helpful Report

Posted 2 years ago

“I to have had a run in with this section manager at the Torquay food hall Nikki she Horrible very unprofessional and clearly has no Hart or feelings for any customers that enter Her Food Hall I left there shaking with anger and very upset my husband has stopped me shopping there now after 15 years my husband and I have taken the time and trouble to read her reviews to say Evil would be to kind”

Helpful Report

Posted 2 years ago

“Swathi was very concerned and very helpful in showing all the clothes one by one in a neat manner.Thank u swathi”

Helpful Report

Posted 2 years ago

“i feel i must say i have read the Reviews regarding the gentleman that was banned from the Torquay store i once worked in that store and this gentleman was one of the nicest kindest customers that shopped here and was always polite but unfortunately for him once Nikki took a personal dislike to him he had no chance she Lied through her teeth until Claire had no choice but to ban him from shopping in the store Nikki even had one of her best friends ring 101 and lie for her she is definitely not someone to mess with Nikki and Dawn have a lot to feel guilty about and to add to all of that we were all told to ignore him and not to engage with him when he came in store to shop which as i was a personal friend of his made it so difficult for me and i feel very bad about the whole situation and i am sure there are many more that felt the same way well done Nikki and Dawn you got what you set out to achieve”

Helpful Report

Posted 2 years ago

“Marks and Spencer stolen 95.50 pounds from me. I contacted the customer service team , sent the emails with evidence that I was cheated however they just ignored all my emails and calls . It seems like this is a new way of making money for Marks and Spencer. This is to think twice before purchasing anything from them online. You will be cheated . Customer service will ignore all your emails and calls. Since 24 of March I am emailing, calling however everything is ignored. The proof of all above mentioned is available.”

Marks And Spencer 1 star review on 6th April 2023

Helpful Report

Posted 2 years ago

“I have just seen the reviews on the Torquay Marks and Spencers the way in which the General Manager and Commercial Manager spoke and treated the customer that had made a complaint against the commercial manager for his arrogant behaviour it clearly shows that M+S don't value there customers and how the section manager can send the police to his home accusing him of sending her flowers with a note shouting at the staff in the store putting a review on her car and and always coming in her store which i think to get his shopping how do they sleep at night what they did was cruel and nasty she makes jimmy sav look good what a way to promote Marks and Spencers with all her Lies i believe he was engaged so i don't think she had much to be concerned about she clearly has big issues and then i believe she had him Banned from her store if she reads this she should be ashamed of what she did the fact that this gentleman could have taken her to court for making false allegations shows how forgiving he must be the whole thing is very nasty on there part”

Helpful Report

Posted 2 years ago

“Tried to return a item but clicked on wrong return method now there is no way of rectifying it. Had problems in the past too with wrong items sent to me and costing me a fine on my m and s credit card!”

Helpful Report

Posted 2 years ago

“I was at your Glasgow fort store and there is a lady at the till points called liz what a helpful lovely woman she is a ray of sunshine and she is a credit to your company they should mould her 🤗”

Helpful Report

Posted 2 years ago

“Trying to order a bra online..it says there's 5 left or 2 left in my size ..go to the checkout ..fill in details and then tells me there's no stock! So frustrating..never have my size in stores ..will use other retailers in future..sort your website out!”

Helpful Report

Posted 2 years ago

“I am normally proportioned trim lady 5'1" in height and weigh 8st 9lbs. There are a few of us out there so why does M&S no longer cater for the likes of me. I have just bought a pair of short/petite jeans, the very shortest they do, and they are literally dragging on the floor. The average women size now in the UK is 16 and clearly M&S are no longer interested in providing any kind of a service to those that don't conform to that profile.”

Marks And Spencer 2 star review on 31st March 2023

Helpful Report

Posted 2 years ago

“Kingston upon Thames cafeteria is quite the best for customer satisfaction. Area very clean, staff very friendly, polite and professional. Special mention for Nuria who is by far the best, she makes everybody feel we are part of the family. Many thanks”

Helpful Report

Posted 2 years ago

“I am customer for years and I always buy they Woman underwear Recently I purchase online the same product I bought for years flex fit knickers The same size I didn’t change the size myself when I compare the old ones with the new ones they change shape that old was Little bit more high waist and cut higher on the legs Very disappointed why do I have to change something what was good already they was perfect before perfect cut perfect material now I feel like I waste my money I can’t wear it and unfortunately I will not purchase again I totally understand the companies sometimes try new things but when something is working and it’s perfect don’t change it just make it nuance and make sure customers actually know about this change anyway very disappointed to be honest it’s not only one product many things change about Marks & Spencer shame used to be so good”

Helpful Report

Posted 2 years ago

“Absolutely shocking customer service .lack of care lack of knowledge and most of all no communication skills .my query turned into a complaint after speaking to 4 people about my query i. Lost for words and feel upset and don't want to shop there anymore that's had awful it all makes me feel after 50 years of being a customers I am not having to speak to people who carnt do there jobs .the customer service team you have in place let down all the lovely teams you have in stores shame on you for letting this happen .”

Helpful Report

Posted 2 years ago

“Bought my mother flowers for Mother’s Day, they arrived on time on Sunday morning unfortunately on opening they were half dead or dying with wilted foliage in dry packaging and box.I emailed M+S on receiving and have heard nothing, however 5 days later looking at dead flowers I felt I needed to contact them as the bouquet wasn’t cheap. In their defence the customer service was excellent however I think M+ S need to look at their suppliers as this doesn’t appear to be an isolated incident. Sadly I wouldn’t use you again.”

Helpful Report

Posted 2 years ago

“Have to say I am from the old school customer and always thought marks and Spencers training to all staff and managers was the customer is the most important person that enters there store or food hall but sorry to say clearly not in Torquay there so called flagship store the general manager commercial manager and section manager ie Mrs Thomas Mr Harris and Moxhay have not only let Marks and Spencers down but the innocent shopper who’s only crime was being kind to staff showing him good customer service skills unlike these managers yet these managers ganged up together and had him banned from there store saying giving staff card’s with money in was against there policy’s yet the staff took it and spent it and thank him for it but the way these managers spoke to this gentleman is shocking just read there reviews and yet no one from HR has explained how theses managers can get away with this shocking behaviour I would personally be ashamed if the whole of England new that’s how I spoke to a loyal customer of 20+years it’s what a 7 year old child would do putting your hands over your ears when you don’t want to here the truth I agree what three of them did was Evil and nasty but they have to live with there cruelty but have or show some remorse for what you did”

Helpful Report

Posted 2 years ago

“My son wanted to surprise me with fresh Mother’s Day flowers What I got was half dead bouquet I complained and was sent replacement flowers a few days after Mother’s Day Never mind they spoilt my sons gift to me Then have the nerve to send me not much better than the last bouquet I have always rated M & S BUT not anymore How dare you send rubbish and charge for it Yes I threw them away”

Helpful Report

Posted 2 years ago

“I purchased a Sweatshirt for my husband for his birthday, which was in the sale. I purchased it 10 days before his birthday, not realising that you only had 14 days to return as i was not told this at the till, apparently it's on the receipt, which i didn't look at as i was rushing, only checked that the price was right. On trying it on, it was too small & as i couldn't get back to the shop until later in the week, took it back for a bigger size, money back or money on a gift card. I was told that, due to my receipt being 4 days out of date, i could not exchange, money back or gift card. I had to bring the Sweatshirt back home, which will now go into the charity bag as there is no-one else it will fit in the family. Had i know about the 14 day return policy, i would not have purchased it in the first place so really angry that i have wasted my money.”

Helpful Report

Posted 2 years ago

“I have just seen the review on Torbay's M+S these Manager's should have been dismissed for the way they spoke to one of there customer's and for HR to sit back and do nothing at all only make's them as guilty as there managers its been made very clear M+S definitely do not value Loyal customer's so why should we give you are custom if i was one of these managers i would be so ashamed and deeply embarrassed for being named and shamed and for treating a customer in that way that they did but would have to say its a great store apart from the Torbay store which these manager's have destroyed i as one would definitely never shop in that store it should have been them that was Banned from the store think to say Evil and Nasty would be a under statement and being to kind to the three of them and if it is against there policy for staff to take money from a customer yet Mr Harris took £100 from this customer how corrupt is he and then to say's we can take it but must give it to charity how very confusing but all for a good cause would you not say”

Helpful Report

Posted 2 years ago

“OMG after reading the way these managers spoke to the customer they eventually Banned from there store i would like to start with Mr Harris the gentleman made a complaint about your rudeness towards him to the HR department and yet you approached him and said HR will just pay lip service with you and i feel so sorry for you the customer OMG and how proud you must be of yourself you are a disgrace Mr Harris. Then i would like to move on to the general manager Mrs Thomas you took the same customer outside the store and took him to the side of the building and said your job there was to protect your staff and the good name of your store and when the gentleman went to speak back to you you turned your back to him and put your hands over your ears and said i don't want to here what you have to say and if he made a complaint again you would stop him from shopping in your store which true to your word you did just that how the hell can you think that is the way to speak to a loyal customer even the man that collects the trolleys heard what you said and now moving on to Mrs Moxhay to ring 101 and send the police to the gentleman's home accusing him of sending you flower's being rude to the staff in store and putting a review on your's and your girlfriend's car's which was all made up Lie's what the three of you did just show's everyone that read's this just how Evil you all are and if you think this is the way to treat a customer then you definitely don't belong in Marks and Spencers you should have all been made to apologise to this gentleman and then sacked it's one of the most shocking reviews i have ever read its all over TORBAY and so it should be you must of Disliked this man so much to do what you did even HR can't explain your behaviour how upset this innocent man must be fleeing”

Helpful Report

Posted 2 years ago

Marks And Spencer is rated 2.8 based on 2,275 reviews