Massage Chair Planet Reviews

4.8 Rating 192 Reviews
94 %
of reviewers recommend Massage Chair Planet
4.8
Based on 192 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 79%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Live Chat, Telephone, Email
Queries Resolved In
Under An Hour

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Massage Chair Planet 5 star review on 5th April 2022
Ning Zhou
Massage Chair Planet 5 star review on 17th January 2021
Tim Sheldon
Massage Chair Planet 5 star review on 17th January 2021
Tim Sheldon
Massage Chair Planet 5 star review on 17th January 2021
Tim Sheldon
Massage Chair Planet 5 star review on 17th January 2021
Tim Sheldon
Massage Chair Planet 5 star review on 17th January 2021
Tim Sheldon
Massage Chair Planet 5 star review on 5th January 2021
Simon Jan
4
Anonymous
Anonymous  // 01/01/2019
It took a little bit to finally get the parts needed.
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Posted 3 years ago
They were fantastic at every stage (initial consultation, sale, delivery, etc)
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Posted 3 years ago
I live in Alaska and most companies that I have ordered from act like It is from a distant planet; very remote and hard to reach. So to say I was pleasantly surprised that my order from your company came in a very timely manner and the delivery man was very pleasant. I have not had the chair long enough to give an honest answer but to say the least it has been able to reach areas of my body that I didn’t even know existed, and constantly amazes me on the ingenuity of the person(s) who invented a chair that the one using it can easily think it is alive
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Posted 3 years ago
As a distributor, you should absolutely have a list of open orders. You did a very, VERY poor job of communicating. I was told the chair shipped, then it was 4 weeks to ship - allegedly - and then I’m told things are on backorder. Now, it's 3 more weeks (or more). That would’ve been really good to know. My payment was made and nothing to show for it for 7+ weeks. Not good.
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Posted 3 years ago
Got my chair delivered quickly and as was promised.
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Posted 3 years ago
Rep was competent and friendly!
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Posted 3 years ago
Great experience - super smart - tanner did a great job - highly recommend. Joe K
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Posted 3 years ago
We went to Massage Chair Planet looking for a nice, affordable assuage therapy option. Tanner showed us all of their chairs and explained the features of each one. He was patient, and allowed us to go back and forth trying out our top picks numerous times. He did not make us feel pressured and was respectful. Great experience there! My only reservation is with the delivery crew. We paid $179 dollars for white glove delivery and setup, but they were unable to get it into the requested room due to the base being too big. I was not present, my husband was there. So they just put it in the livingroom. I understand that the base wouldn't fit upright, but if turned in it's side, it would have easily fit and we wouldn't have wasted our money. None the less, this doesn't change my experience with Massage Chair Planet. Tanner was awesome!
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Posted 3 years ago
I am so thankful that I came across the Massage Chair Planet website! Finding a massage chair that is the right fit for me was no easy task with so many chairs to choose from on the market. Once I compared them all, I decided on a brand and model and set out to find an online merchant where I could make my purchase. Among all of the online businesses that I found, Massage Chair Planet was a standout. Their website is easy to navigate, the selection is vast and product information is easily obtained. Pricing seemed standard across the board, but merchant reputation varied widely. MCP, accredited with BBB.org since 2016, has an A+ rating and zero complaints registered to their business. Impressive. Tanner was incredibly helpful to me through the entire purchasing process by listening, answering questions, and making recommendations based on what we discussed. He never once rushed our conversation or engaged in a “hard sell.” Tanner was professional, yet friendly, and provided me with the facts needed to make an informed purchase decision. Ironically enough, I decided to purchase a totally different chair after Tanner brought it, and its unique features that would better suit my needs, to my attention. As far as a price point goes, the chair I ultimately purchased on Tanner’s recommendation was the same price as the chair I had originally intended to purchase. Added benefits to my purchase included free white glove delivery and a 90 day, risk-free trial voucher. This voucher was incredibly important to me because where I live there are very few brick and mortar businesses that carry massage chairs, and none carried the chair I was interested in purchasing. If, for some reason, the chair I bought does not work for me, with this voucher I can send it back without incurring hundreds of dollars in shipping costs. I am hoping I do not need to use the voucher but having it available to me puts my mind at ease since I placed the order for my massage chair sight unseen. I highly recommend Massage Chair Planet based on their high quality of customer service, comprehensive website, wide selection of products and outstanding e-commerce reputation.
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Posted 3 years ago
Tanner was verypatient and explained to me the differences between each of the massage chairs to determine which would be a good fit for me and my husband. He answered all the specific questions I asked of him. He was extremely knowledgeable of the different products and provided great advice. Would highly recommend him if anyone is interested in a massage chair.
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Posted 3 years ago
Tanner was very friendly and imformative and helped us out a great deal Thank You.
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Posted 3 years ago
Tanner did a fantastic job Covid safe Super knowledgeable Very patient as I tried a large variety of chairs until I found the one that was just right for my needs - tanner rocks
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Posted 3 years ago
Love my chair! It arrived 2 weeks earlier than expected.
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Posted 3 years ago
If you work with these guys, I recommend Luis. He was very helpful from helping us to find the best chair all the way through the delivery.
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Posted 3 years ago
Great chair. I sit in at least once if not twice a day for a massage. I really enjoy it and my lower back is feeling so much better.
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Posted 3 years ago
Ordered and paid for the chair over a month ago. No chair yet and no info! Haven't heard a word. Hope massage chair planet aren't scammers. Can't really comment on a chair I don't have.
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Posted 3 years ago
I canceled the order
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Posted 3 years ago
Great online videos to explain the features of the chairs I considered. Once I called, I had professional, knowledgeable interactions with Luis. Even thought the chair I purchased was same priced at other sellers, Luis' service and the airfare stipend finalized my decision to buy from Massage Chair Planet. I’ve had the chair now for about three weeks. It was delivered expertly and setup exactly where I asked. The delivery date was spot on from what the website initially showed. My wife and I are very satisfied with our Human Touch Novo XT2. It does all the videos say and show and is a nice looking piece in our home.
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Posted 3 years ago
Tanner was very helpful and the process was so easy. Answered all my questions I needed to know.
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Posted 3 years ago
Good customer service. Overall great experience.
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Posted 3 years ago
Massage Chair Planet is rated 4.8 based on 192 reviews